What are my rights? Certain types of finance are not regulated, such as bridging loans. If I hadnt read this this page I would never have known about the 14 days grace Its not a big problem but nobody knows how to solve itbrilliantI want to pay the fine but when I dont receive my PCN, how could I? The same just happen to me, Im very upset too. I paid the Dart Charge online after the midnight dateline but before receiving the penalty notice. Will I get charged? so AFTER 21 DAY from the date written on the notification 19 Dec 2015 !!! They told me this is often the case . You should have a barrier so that you could swipe a card or give people 7 days to pay. I rang to pay first the first thing the following morning but they refused to apply the payment against those crossings and said we would receive a fine. Since this is a huge money, I think some good solicitors can do something. what happened to the 2.50? Hi Folks, It seems we cant pay after using the crossing, nor in advance. This is never made clear. There is a good chance the PCN wont be sent as you have paid. The hire company said im responsible for all fines, which I took to mean speeding, jumping lights etc. You will receive it in Word and PDF formats. Signage on the M25 urges drivers to search online without giving a website URL. Surely, they cant accept the payment and still issue a fine? Id rather believe that it is the result of a form of beaurocratic thinking which is removed from the lives and the needs of the people. This can be found on the first page of the penalty charge notice you received in the post, it starts with the letters 'IA', 'IB' or 'IK'. Its not the extra 3 that they asked for, its the principle of the fact that it was their computer system that told me what to pay. What can i do? Glad I stumbled across this, I was very confused with the set up, and thought the sign was to do with congestion charges. Britain wake up to reality! There were no visible signs and no toll booths so how could anyone possibly know that there was a toll to pay? 1. it would be helpful to know exactly where the number plate recognition positions are, as if you are crossing very close to the 6am / 10pm cut-offs you may or may not have to pay and the website doesnt tell you whether any money is due. I big bold letters the covering letter stated that as a first timer the penalty and all other penalty issued within the last 28 days would be cancelled if we paid for all crossings within the next couple of weeks (a specific date was given). This is the third time this month that we are caught in your ineffective and time consuming communication system. Mainly because motorists forget to pay the toll fee on time. I emigrated to Switzerland and have used the crossing on average once a year for the last 35 years. A spokesman said: The first penalty charge notice issued for any vehicle for non-payment of the charge will offer the driver an extra 14 days to pay and pay for any crossings they have made since.. No doubt I will miss a few and then get stung with PCNs! - Charge Certificate - increases the penalty by 50%. Your customer service representative told me that the PCN system is automated and that I should therefore have received it already. Or you could call 0300 3000 120 and pay through an automated service or a real person, or you could go to http://www.payzone.co.uk/Store-Locator and select transport and ticketing then select dart charge then type in your postcode and city and it will give you a list of all the payzones that accept payment for the crossing within a 5 mile radius of your street. If it was your first offence, you will be given 14 days to pay the original toll and avoid the fine. I used the Dartford tunnel on 14 October and have just realised I didnt pay! I hope the agency wakes up to reason and to making the best use of modern technology- to the benefit of all. Despite my willingness to pay, all my attempts failed and a simple slip of memory has cost me dear. Is there a time limit within which the Dart Charge penalty notice has to be issued? So I look forward to receiving my 2.50 back from the 22/05/2015 payment plus compensation for all the inconvenience you have put me through, plus I wont go to the press with this display of total incompetence by your dept, staff and the equipment used. and I was tranquil about. They calculate 5 days for delivery at the most ( receipt by the 10th, which is out of the question ), which made the reduced penalty payable by the 24th too late when I got back home on the 29th. To see how we use, store and share your contact information you can read our privacy policy. I live in Ireland and hired a car from airport to travel to Kent. Since it was in a hire car, I have no idea if anyone using this car has missed previous payments and thus whether any 14-day extension will be granted. I was issued the charge and a 35 fine but it gave me 14 days grace to pay the charge where I wouldnt have to pay the fine. Can I pay now the two crossings online or I have to wait for receiving the fine? Stephanie Slater was working at Shipways estate agency in Great Barr when she was kidnapped and held for ransom by Michael Sams in January 1992. I have just received a penalty notice dated 24/09/2015 for a non payment of a crossing on the 14/05/15. No chance of that unless one is very, very patient. In short, I would relax and enjoy the fruits of your shopping trip. I would rather pay double for my mistake (or your mistake) is hard to say who the error, we of the continent how do we know that you have to pay a toll if there are no clear signs or warning lights. I think they have 56 days to make a decision. It would also enable you to obtain payments from foreign drivers who I imagine simply do not pay anything at present. Contravention date 21/02/2015 and I make a payment on 23/02/2015. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. I was totally flabbergasted to see my charge. ARGHHH IT IS SO INFURIATING. Hi Paul Its a pretty common problem for anyone who doesnt use the Crossing on a regular basis and completely understandable. Ive asked them to roll back the charge or wave it on the basis of a first offence, I have no idea if they will but its worth a shot. Husband will not be impressed with me getting a fine!! We are in a similar situation. In August my wife who is a Chinese Citizen also resident in China and for whom Mandarin is her first language was caught up in the motorway closures when the M20 was closed when a lorry got stuck under the bridge. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. You can manually top up the account or set it to add funds automatically. but I was not able to pay on time the previous payment Dartford Crossing - Dart Charge Cost, Late Payment & Fine Hello you should contact the Highways Agency and ask how to appeal a ticket. That said, you can use the tunnel for free at night if you cross between 10pm and 6am every day of the week. Will also be taking a screen shot of this page to give an idea when I paid and when. Now I shall enjoy wasting my night trying to contact an invisible parasite who was so much easier and slave friendly to locate when paying the charge. Its a bit sneaky, but last time I had a parking fine, I paid 5 for a trial to chat with an online solicitor called JustAnswer. This is not fair! 2/2 If you need to pay for a crossing or a penalty charge notice you can do so by calling 0300 300 0120 and selecting the automated payment option, . Summers was infuriated by roadside signs sending drivers online to search services such as Google for the payment website opening up the potential for scammers to take advantage of confusion over the correct website address. This may have been enough to push some people to have just gone ahead and paid without question. The same happened to me. Can you please advise on what I should do? Hello to you all from a desperate Italian vacationer. Choose Pay or challenge a PCN (Penalty Charge Notice) then click Next button During my phone call to your office today 15 August, your customer service representative confirmed that you have not taken payment for the crossing on 28 July. PS Ive also set up an account 10 for future crossings, thanks, I have tried to make a one off payment & it does not accept my 2 email addresses.saying invalid email address. The crossing fee will be added to the Penalty Charge Notice. This measured approach strikes the right balance between being clear to drivers they need to pay Dart Charge and giving them every opportunity to do so.. Heres a copy of the letter I sent today (I hope it helps if only because it makes you feel youre not alone! Hi Pete, Dartford will then send me PCN. The vehicle is electronically registered on the Motorway, and you have to pay within 5 or 6 weeks time on the website. When I told your call taker that I was unhappy about the internet capacity and that the site was rubbish and I was now having to pay a fortune on calls, I was abruptly interrupted and told, no its not. This would be the worst way to earn money. Thanks. Messed up as I have either a zero or the letter O (even as I type this, I cant remember which) and got it wrong had to retype it the next page just hung there started again, got payment details in etc etc and paid at 4 minutes past midnight, as stated on the receipt! Anyone had the same situation and recommend next course of action? Payment can be made online, by phone, post or at retail outlets. Julie Dart who was murderd by Michael Sams. Why you do not put some staff or machine to collect money for people like me (even if it is more expensive than paying by internet or phone). Paid Dart charge late and first notice of a fine is 105! And most importantly, dont worry be happy. Curious Myths of the Middle Ages by Sabine Baring-Gould - Complete text On 4th July 2015, because my failed arrangements to take me to Standstead Airport I drove my car (approx 2-30pm) I am still on holiday in Spain, I travel back late on Saturday 18th 2015 July. An incorrect fine is certainly among the grounds for appeal. BY CHEQUE OR POSTAL ORDER: write the PCN number on the back of a cheque or postal order payable to 'Dart Charge' and send to Dart Charge, PO Box 842, Leeds, LS1 9QF. I see no other reason then a money making scam for using it to make more money in fines. Once you receive the PCN, head to the gov.uk website [1] where you will be required to enter the Penalty Charge Notice number and your vehicle registration number. HI I forgot to pay on the 21/12/2014 when the new system started I was later contacted by dart and offered the opportunity to pay which I did for both journeys/directions. I have wrote to them today along with my proof of payment, but fear they will reject this, as they are just after money. Just another trick to try and get your money. i dont even know i have crossed the Dartford crossing on 16/01/2016 ,but i dont know any thing about the crossing charges. (2). He claimed this was sent to me on the 3rd of Feb. Not only did I save 50 on solicitor fees, I also won my case and didnt have to pay the 271 fine! Maybe you forgot to pay or deliberately didnt pay the toll. I drove back from Ipswich on 10 June there was a major accident and I queued for 2.5 hours once the traffic got going I just continued on my journey. Hello I would certainly appeal on the grounds you could not have resonably been expected to pay on time. Have France removed their toll booths. (5) The handout sent through the post says you can pay by phone but doesnt give a phone number so if your computer is down or you dont use one you are stuffed. Motorists who use the crossing have a legal obligation to pay the road user charge, and Dart Charge likewise have a duty to accept it. I called customer service and they have no record of my crossing on Monday!! I didnt send them any appeal as I was sure to pay the right charge Ive realised today is 11 days since I forgotten to pay the crossing. What happens if the authority rejects my appeal? 10. Pay by post: If you really dont like using new technology, then Luddites will feel at home with this err handy pay-by-post option. The reason? I agree with Alan its nothing but a big brother government scam. Request an accessible format. Greetings, Buongiorno, sono Italiano, sono passato sotto il tunnel il 16 agosto 2015 con il mio camper e al momento del passaggio mi sono stupito della mancanza dei caselli, (ero stato a Londra nel 2013 e ci si fermava per pagare), oggi 1 dicembre 2015 ricevo la sanzione e sono costretto a pagare 35 sterline, volevo sapere se tutto ci corretto, se lazienda non stia facendo una truffa a tutte le persone che non sanno che in quel punto le cose sono cambiate. Herve. On my latest challenge today they have again said they have now flagged any photo read by the computer as my registration to require human confirmation so it can be changed to the correct registration ending L. I have no issue with the people at the call centre, they are all very professional and polite but the computer recognition system clearly doesnt work and their manual actions so far do not resolve those problems either. .. so Im delighted and offer to pay. Your stock number is shown on the top left of the birth certificate, common stock or preferred asset, either way you will have something they can draw from. Yes get online or phone and pay now. Just watch out as many people have found the system cant match payments to cars. Do you know if they have abandoned that practice? This will result in many tourists being hit by charges through no fault of their own. The latter may also have made an honest mistake or may not have understood the system and the appeal system is there to sort them out from the chancers. Heres how to appeal if youve feel youve been issued an incorrect or unfair penalty charge. Lets just hope the Dart scheme is found to be illegal like the York Lendal Bridge was but of course that just means the Council will have to pay a fortune to refund all the illegally-taken fines, which means the local council-tax payers will have to make up for this idiotic scheme. 0300 300 0120. I then was given a courtesy car. Hi Follow this link for information and a direct link to an official page where you can start the appeal process. When will that arrive? With a freedom of information request confirming more than 80% of appeals were accepted by Highways England in the first six months of the new system, its clear problems go far beyond mis-reading number plates. no barriers, no man at the tollbooths and I cant remember any sign over there I travelled home to Liverpool for the first time via Dartford Crossing on Monday (20.07.2015). I was very surprised. In any case, notwithstanding the fact that the PCN has not been delivered, and the concerns I have about that, I am extremely unhappy that the situation has arisen at all. I thought this was correct as the PCN was for 70 and I was paying the toll charge of 2.50. Trawled for ages thru the website but could find no info about the Tags. I crossed the bridge on 10th August in rented car. The Dart Charge website is the simplest way to pay. Just been made aware that you have to pay to cross, sadly, the website doesnt prove you have crossed and owe a fee. Otherwise, you dont have any proof of payment if things go wrong and you get a Dart Charge penalty charge notice. The Dart Charge is a fee paid to use the Dartford Crossing between 6am and 10pm. I have just done a quick crossing to France had my pennies ready to pay at the bridge, but no way to pay. I fully agree that the Dart Charge is not clearly marked, they should have signs to say it operates at 'any time' and there should be signs to indicate the cost. The following graphic shows how this smart feature works. I have just returned home to find a fine for when I crossed on 17/04/2015 All to no avail. In the PCN, it simply asks to pay 35 (within 14 days) plus 2.50 Road user charge. 4 days after Christmas I remembered and paid the charge trough the net but I wonder if Ill get a penalty or not. The purpose of the penalty scheme is to encourage compliance with the payment system. Tried calling t have them line temporarily out of service. For me, they sent all the correspondence to my previous address even though I had my driving license and vehicle document updated during the time I crossed the tunnel. MORE WORK as a result of Beaurocratic Bunkum!!!!!!! Youll find information on how to appeal to the adjudicator in the rejection letter. That one sentence could have saved me the suffering and stress and shock. 2. Copyright © 2023 Airport Parking & Hotels. Hi, please can you tell me where the signs were located in July of last year? I crossed the crossing in December last year heading to Gatwick and was out if the country for 4 weeks. I think it was a mistake removing the barrier as they know people will forget and they will make more money. I have just forgotton to pay a Dart Charge on time, I paid late on line before I received a PCN 10days later I still have not received a PCN,I am told it is in the system,I am now going away for 3 weeks with no access to mail or computer what happens if it arrives tomorrow. Im doing the representations x10 . There was no information displayed as to how to pay on the road, How am I supposed to know as a visitor that I am supposed to pay a toll! I telephoned on the 22/05/2015 and was told if I paid 2.50 it would be ok, perhaps that person should have done a proper check or perhaps they are not trained. please help me, this is just not good enough if i am charged anymore i will be taking this further, im not sure if i owe 2.50 or 5.00, this is unexceptionable.. Hi Caroline Just to make it clear we dont run the crossing, this page is designed to help drivers get the information they need to avoid fines.

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