(412) 788-3900. If you are requesting deferment for anything other than at least-half time student enrollment, you should complete a new deferment form, have it certified per the directions on the application, and send the signed and certified form to the following address: Forms received after August 1, 2017, will not be processed until the transition is completed, which is expected to be around Mid-August, 2017. Customer Service Rep I (Current Employee) - 100 Globalview Drive - March 20, 2017. ECSI can help you temporarily stop making payments or reduce your payment amount if you qualify. The Education Department can transfer student loans from one servicer to another. Get the latest personal finance advice delivered directly to your inbox. Heartland ECSI is responsible for servicing the University's Campus-Based student loans including, but not limited to sending student loan billing statements, processing student loan payments, forbearance, deferment, and cancellation request forms, and providing quality customer service to our . Our tools and calculators are for illustrative purposes only and are not guaranteed to be accurate. Pre-qualified offers are not binding. You should complete the Cancellation Request Form, have it certified per the directions on the form, and return the signed and certified form to Conduent/ACS before July 31, 2017. PDF How to Setup Direct Deposit with Heartland Clicking or selecting "Get My Rate" will cause you to leave Mentors website and direct you to the website of our partner, where you can learn more about the partner and its products and services. Pre-qualified offers are not binding. ECSI will assign you a new account number (called a. To ensure that you are not penalized as a result of this transition, late fees will not be assessed for bills generated by ECSI during the months of August, September and October 2017. Since implementing TeamSupport, Heartland ECSI has achieved several important goals: TeamSupport is extremely user friendly. Sign In or Register. When youre ready make contact, here's how: You can also reach out to a student loan assistance nonprofit like The Institute of Student Loan Advisors, which provides free dispute resolution. ECSI is a servicer for borrowers with federal Perkins loans. If a complaint doesnt help, you can contact the Federal Student Aid Ombudsman Group. The action you just performed triggered the security solution. We provide articles, comparison tools, calculators and other content ("Mentor Content") for free and for educational and informational purposes only. No. To make a payment, you can sign in, click Payments and enter your payment information. Get Heartland Campus Solutions Ecsi information like Emails, Groupe Bpce email format, Phone Number, Competitors | Get Heartland Campus Solutions Ecsi.com information like Emails, Groupe Bpce email format, Phone Number, Competitors Any compensation that Mentor receives from its partners may affect how and where products appear on the site, including, for example, the order in which a lender or credit card appears in a table. Your account number is included in all written and electronic communication from ECSI, but you can also search for it through ECSIs website. Pre-qualified offers are not binding. With an income-driven payment, your monthly payment may be as low as $0. The University of California has engaged the services of Heartland ECSI, Inc. (ECSI) to replace Conduent [formerly ACS Education Services (ACS)] as the servicer for all of the University's campus-based student loans effective August 2017. Loans managed by ECSI are not eligible for the White Houses, . About the author: Eliza Haverstock is a lead writer on NerdWallet's student loan team covering loan repayment and alternatives to traditional four-year degrees. ECSI tracks and collects your payments. Other student loans that are serviced have also received complaints and have been sued by the borrowers as soon as the new servicer couldn't live up to the expectations. The Education Department can transfer student loans from one servicer to another. Using third-party servicers helps them lower the labor cost for keeping tracks of repayments. This may include your monthly statements, records of communication with a ECSI customer service representative, emails and other correspondence. Copyright 2018 Regents of the University of California. Mail Please send your check or money order, payable to University of the Pacific (Z4): C/O Heartland ECSI PO Box 718 Wexford, PA 15090 Please note your account number ( Pacific Student Identification Number) in the memo line of your check or money order. Heartland ECSIs corporate address is Educational Computer Systems, Inc. , 3550 Lenox rd, Suite 3000, Atlanta,, Georgia, 30326, United States. If you did receive such a letter, be sure to set up your ECSI profile and cancel any automatic payments with your previous servicer. How can I make a payment on my student loan (s)? Do you need a deferment, forbearance, or cancellation for your Federal Perkins Student Loan, Health Professions Loan, Institutional Loan, or other Student Loan? Servicers are there to help you, but they may offer choices that are best for the company, not the borrower. All financial products, shopping products and services are presented without warranty. What Is an ECSI Refund and How to Request It - DoNotPay Heartland ECSI Customer Reviews. MORE: Federal student loan servicers: Who are they and what do they do? 2.What happens if I miss a monthly payment for a payment plan? ECSI . Disclaimer: NerdWallet strives to keep its information accurate and up to date. ECSI makes it efficient by maintaining a total list of schools which allow these payment plans. Its an affordable investment, too. It manages the loans, including collecting and tracking payments, but doesnt own them. Schools no longer issue Perkins loans, so ECSI manages only existing Perkins loans. If you choose to mail payments toward your ECSI student loans, here are the correct addresses: Your School Name, c/o ECSI. If you think ECSI may be your student loan servicer, or if youre not sure whos your student loan servicer, then you can verify your student loans with these simple steps. Chat with Us Chat with a Live Customer Service Representative Monday - Friday, 7:30am - 8:00pm EST Saturday, 8:30am - 5:00pm EST so you can know the right questions to ask. ECSI hours of operation: Monday - Friday, 7:30 a.m. - 9:00 p.m. Since our inception in 1972, ECSI has established itself as the Industry Leader by being the most responsive, stable and cost-effective company in the Student Loan Management Industry. Their services prevent the payment of largeamounts in the long run and help save money. All financial products, shopping products and services are presented without warranty. If ECSI is your student loan servicer, heres how it can help you. ECSI Phone Number - Refund Disbursements for Financial Aid: (844) 760-6052. Your account number is included in all written and electronic communication from ECSI, but you can also search for it through ECSIs website. Customer service was a waste of time. The key point to know is that ECSI does not offer student loans. through consolidation or forgiveness. 3. However, this does not influence our evaluations. Heartland ECSI not only provides you the option to pay back the student loan, but it also offers tuition payment plans to eligible students. The name of the company sending you a federal loan bill every month is your servicer. Editorial Note: This content is based solely on the author's opinions and is not provided, approved, endorsed or reviewed by any financial institution or partner. As of June 2021, it's had 101 complaints in the last three years. Updated by Gowtham Ramesh on 4th February 2020. Office of the Controller - Loans Receivable - Michigan State University Heartland ECSI is one of the largest and oldest student loan servicers in the U.S. ECSI services several types of loans for students at every educational level. If you are notified of a servicing transfer, you should do the following: Download and save your payment history from your online account or request a copy from your original servicer. If you are facing any trouble with the ECSI as a servicer, you can always call or send them a mail to get the issue resolved. To register, complete the following steps: If you have received a billing statement from Conduent/ACS for a payment due now, please remit your payment as soon as possible to the address on your statement in order for your payment to be posted to your account on or before July 31, 2017. Heres how to reach Heartland ECSI customer service: If you have an issue with ECSI, start by contacting the servicer. Associate Customer Advocate, Moon Township, Pennsylvania, USA ECSI Customer Service: How To Contact | Mentor , like private student loans, health professions loans and institutional loans issued by a university or school. For student loan borrowers, the school's financial websites often direct you to create an online account with the ECSI. A live chat is also available on Heartland ECSI's website ( https://heartland.ecsi.net) in the lower right hand corner. ECSI ECSI can deduct your payments automatically from your bank account at an amount and frequency which you choose. It is commonly done in universities and colleges as they do not have staff or the ability to handle the repayment so they hire them for outside help. Please consult with your investment advisors before making any financial or investment decisions. And, the team behind TeamSupport is more customer-oriented than most big box solutions. It provides the students various options to defer student loan paymentwhen they are in school and provides various payment plans for those who have graduated or left the academic programs. ECSI - Download Forms Otherwise we can assist you with any issue you have over the phone with our next available If your loan payments havent begun or youre not sure which company is your servicer, log in to. Where can I obtain additional information or clarification regarding the loan servicing transition and the impact it may have on my loan(s)? For Federal Perkins Loans, the fee assessment remains at ten percent (10%) of the late installment amount. ECSI can deduct your payments automatically from your bank account at an amount and frequency which you choose. Its most important to know your. If I have loans at more than one UC campus, will I have the same student loan account number? ECSI. Borrowers with Perkins loans who work in a qualifying public service job for five years can have up to 100% of their student loans forgiven. Once you set up your ECSI profile online, you can access monthly billing statements and pay bills electronically. How to make student loan payments to ECSI, Federal Student Aid (FSA) Ombudsman Information Checklist, Institutional student loans from a college or university. Complaint Department Numbers and Emails. Servicers are there to help you, but they may offer choices that are best for the company, not the borrower. Sign-in or register to manage all of your accounts with ECSI. Heartland ECSI Student Loans Servicer Review This information may be different than what you see when you visit a financial institution, service provider or specific products site. Private lenders and the Department of Education entrust ECSI to manage these services with borrowers. Stay Connected. Also, 45 BBB reviews gave the servicer a one-star rating. Please visit the Heartland ECSI website: https://heartland.ecsi.net. Process monthly payments and extra payments. When youre ready make contact, here's how: You can also reach out to a student loan assistance nonprofit like. The target date for ECSI staff to be able to provide complete borrower assistance and account information around Mid-August, 2017. What if my loans are transferred to ECSI? No. What if my loans are transferred to ECSI? For a limited time, the monthly payment is typically interest only and smaller than the standard repayment plan. Am I stuck with ECSI until my loans are paid off? American Education Services manages only FFEL Program debt.