Additionally, you can advise the buyer that they'll be responsible for covering return postage costs, or you can provide a label. I just received an email stating that PayPal has sided with the buyer and they will be issuing a refund from my account. For more information, see our, Any images added to a return request must be relevant to the return reason and comply with our, When there are strong indicators that the buyer received a counterfeit item, the buyer must cooperate with us to ensure proper disposal of the item, and must not sell the item on eBay or elsewhere, The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the seller's specified return address; and, Signature confirmation, on items with a total cost of $750 or more. This can be useful when the buyer isn't completely satisfied with their purchase. In the last two cases the buyer keeps the item and gets refunded. Had a buyer with a sub 5 single digit feedback in 5 years message me saying item was broken but before he leaves a feedback to send him partial refund and he'll keep it. 01:38 PM Just a heads up that you might want to to edit it for clarity. This is the loophole. What is even worse is that as a seller I cant even leave him negative feedback to alert other sellers of his actions. Whats the point of offering sellers the option of not taking returns. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. It fixes posts like this one more often than it breaks them. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. See ourpartial refund guidelines. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. A Not as Described case does not require you to return the item at your expense. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. Both buyers and sellers must meet all applicable return requirements. You accept returns in your policy and the buyer changed their mind about a purchase. You have 8 calendar days to review the return reques t and take action. eBay Money Back Guarantee does not cover final sale purchases on the basis that the item doesn't match the listing. If the buyer is responsible, choose your return address from the dropdown menu. If an item is returned used or damaged, it may be appropriate to give a partial refund. Its out of their hands at this point as the buyer filed the PayPal claim. Press question mark to learn the rest of the keyboard shortcuts. Accept the return The buyer will send the item back to you for a full refund, including the original postage cost. First his reason for the return was, "Item not working" and now it has changed to"Item not as described". document.write ("-->, , For the first time, eBay emailed me that "When a "Not as described" return is filed, even private sellers are obliged to accept the return under the eBay Moneyback Guarantee Program.". It is possible that they hit the wrong button and did not mean to refund you immediately - but if they do contact you and tell you something like that then just ask them to send you a return shipping label. You can't deduct the original shipping cost from any refund amount. if (document.mmm_fo) document.write ("&mmm_fo=1"); '&charset='+document.charset : (document.characterSet ? The seller is required to respond and provide a solution to the buyer's issue. Classic Ebay sneak move. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); In some cases, eBay may automatically accept the return on the seller's behalf. What is defined as damaged, faulty or how it is described can be completely different things to different people. To start a return, select the item you want to send back from your recent purchases above, or follow the steps below: and select Return this item. It may only be used to recoup losses when an item is returned used or damaged. eBay may step in without the buyer asking, if the seller didn't respond to the return request. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. Whether you need to accept the return depends on their reason for opening the return. am I required to pay for shipping? Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. 04-18-2022 Its visible in my pictures even though I didnt see it nor did the buyer. Now, even clear cases of buyer's remorse are allowed to return. You purchased an item from me well aware that I do not accept returns, you then proceed to use this item for approximately 23 days before deciding that it just doesn't work for you and now you want to purchase something else? Returns will be treated as not matching the listing if the buyer selected "Doesn't fit my vehicle" as the return reason. Keep in mind that some returns can remain open for up to 35 business days. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading or appraisal, Factory or vacuum seal is broken/opened but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didn't return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. Accept the return:The buyer will send the item back to you for a full refund. See the table below for guidance on issuing a partial refund. You are not allowed now to dispute a not as described return. 01:47 PM. Your options for responding to a buyer's request depend on the reason they're returning the item, and the return policy you stated in your listing. Yes I understand how a snad works. Trading Cards have a more limited return window. Enter a Return Merchandise Authorization number, if you use them. Copyright 1995-2023 eBay Inc. All Rights Reserved. Here you can discuss returns with other members. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . Create a list of items the rule applies to. See our seller protection policy to find out how to qualify to give a partial refund. This is the first time I have ever experienced an issue such as this. Just went through it over here: Buyer bought a working Nintendo 64 in a beat up case. You can also find more information in our full article below. The buyer reports that the item hasn't arrived or was not available for collection, The seller responds to the buyer's report. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available, and the request was made within the return window permitted by your policy. Our video below also shows the steps you can take to offer a partial refund on eBay. Offer a replacement or exchange: You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. eBay may close a buyer's eBay Money Back Guarantee case if the buyer files a chargeback or buyer protection claim for the same transaction with their payment provider (such as a credit card issuer or payment service provider), regardless of whether the chargeback or buyer protection claim is for the full or partial amount of the transaction. Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. the seller life. Save the label to your desktop or mobile device. I quit selling on EBay for this reason. Here's how: From the Select a rule dropdown, choose Send a refund automatically or Approve a refund automatically. if (document.mmm_fo) document.write ("&mmm_fo=1"); Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. The seller claims the item is not compatible with his mobile device. Proof of delivery for returned items eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. This is a good option for low-value items. If we're unable to send refunds to the buyer's original payment method, we may provide refunds by another method such as PayPal, or by coupons or vouchers redeemable for purchases on eBay. If I accept it, I can still require a return of the item & always do. 04-18-2022 Who pays for return postage you or the buyer depends on the reason they're returning the item and your return policy. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. Otherwise you can consider this closed - nothing more for you to do. 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