This coupled with their extensive TV package offerings and reliable service has made them an increasingly popular household favourite, and a strong competitor against the more established providers such as Sky and Eir. Early disconnection fees vary and are based on the type of services taken out, their value, and the remaining period of the contract. You can also check our help pages or learn how to contact us directly further down. Ask the community. Thank you for that information. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Virgin Media have recently changed the way you reset the password for a secondary email account. 01-05-2022 Follow the below steps to save Virgin Media Emails: -. 12:39. To contact the Virgin Media customer service team for the Virgin Media Broadband, Virgin Media TV and Virgin Media Phone customers you need to text 07533 051 809 for free and they operate between Monday to Friday 7am - 11pm, Saturday to Sunday 8am - 8pm. Learn more, Have I helped? This is ridiculous! 11-09-2022 Or 0345 454 1111 from any other phone. There is also the forgotten password route https://www.virginmedia.com/my-virgin-media/forgotten-details/password which I assume you have already tried. Our trained team of editors and researchers validate articles for accuracy and comprehensiveness. If you do ever need anything, please pop back and we'll be delighted to assist further. (edited to add - proof of posting does not cost you anything, just the cost of the 1st or 2nd class stamp), on https://www.virginmedia.com/help/live-chat, https://community.virginmedia.com/t5/custom/page/page-id/CommunityHubForums, https://www.virginmedia.com/help/accessibility, https://www.onlinecontactus.com/phone-number-for-virgin-media/, https://www.virginmedia.com/help/contact-us, http://www.virginmedia.com/accessibility.html, https://www.virginmedia.ie/contact/hard-of-hearing/, https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Contact-Virgin-Media-via-Email/td-p/899737. New around here? Choose the destination location path to save Virgin Media emails. Can anyone recommend another provider that you can actually talk to? Virgin Media on social media. How to add another email account into Virgin Media Mail. Just get some unhelpful message about 'It's our problem, not yours. 1800 941 114. businesssupport@virginmedia.ie. Learn more, Problem solved? I hope that link is useful but if for some reason you cannot use it you can always write to their complaints department: All that information is available here: https://www.virginmedia.com/help/contact-us/complaints/broadband-tv-phone-contact, I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Virgin Media employs several customer contact forms covering the more basic subjects. About. It is0345 600 0789 for mobile customers. You should trycalling 150 from a Virgin landline or mobile, or 0345 454 1111butbest to call at 8am when lines first open and are least busy to avoid call queues, If you explain what the problem/issue is then the Forum Team may be able to help although they can't process regrades or cancellations, I'm a Very Insightful Person, I'm here to share knowledge. on 15:20. Lets hope that this handy feature returns soon. Last Updated: December 2, 2022 14:06. on This complaint form is for Virgin Media Ireland Customers only. You should still be able to add a third party email address to the VM webmail page via the method you are using. Whether you want to buy a new broadband and TV bundle or make a complaint about your download speed, we have all the information to hand. so I guess we need some help to reset it as you suggest. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. Virgin Media customer service numbers. I can't click on the chat button neither. Only Virgin Media Ireland provides online forms for contact. We only collect anonymous data. You may have read posts here showing that the email address continues beyond 90 days but you should not . No nothing has been reported on that 0800 number.The people just called again.Do you have a contact number for Virgin by any chance? You may experience a wait time when calling Virgin Media, due to the volume of calls they receive. I'm guessing you may be on the Oomph package like me which seem impossible to manage online. I just want a broadband upgrade also. on on The first thing is to try that "My Virgin Media" route for the secondary email account and see if you can get in. I'm sorry to hear you're having an issue with upgrading your broadband. Queen Mlangeni is a Brand and Digital Marketing Strategist who partners with CEOs, executives and sociopreneurs to grow their personal and professional brands. Yep, that's a scammer, and hanging up was the right thing to do. In advance of your broadband service switching over, NOW will send you a new NOW Broadband Hub through the post. on unfortunately it just gives me the option to delete (shown Below), rather than change like it used to.do. If this ever happens to you again we have information on how to deal with fraudulent calls here. Obviously someone who is not a VM customer could have a genuine reason for making a complaint, as in your case. Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. I'm afraisd there isn't a contact email address. 30-04-2022 Phone calls take priority over other methods of communication and arestill the quickest way to contact VM. So essentially I would need to set up a gmail account then I could add that To the VM webmail? A good starting point for making a complaint to Virgin Media is to simply pick up the phone and call the customer services number on 0345 454 1111 or 150 from a Virgin landline, available from Monday to Friday from 8am to 9pm, or on Saturday and Sunday from 8am to 6pm. 27-01-2022 You can check your emails using other email programs (like Mailbird, Microsoft Outlook or Mozilla Thunderbird).Using desktop email programs will make you more productive and your email will always be available, even offline. Step 3: Plug in your NOW Broadband Hub on the go-live date. The enquiries@virginmedia.com and help@virginmedia.com addresses have been discontinued, and any emails sent will bounce back. The Virgin Media community has over half a million members. List of Virgin Media Customer Service Numbers. They can look at options outside of the bundle deal for you. By phone; Live chat; The option you choose to contact Virgin Media will depend on your personal preference, some people like to call the Virgin Media contact number, whilst others might prefer to jump on a live chat to solve their query. They can look at options outside of the bundle deal for you. Thanks Graham. In order to do so I will need a little bit more detail so I will send you a private message. 16:11. If your mobile is working, you can call 789 free, or if not, call 0345 600 0789 from any other phone. 09:44. For further guidance on cancelling your contracts, take a read through our service cancellation guide. 10:22, Looks like post is the only option although you would think as we are in 2022 that an email address would be used as this can be audited and much quicker. 11:40. Virgin Media Television; For business; Webmail; Sign-in; . Alternatively you can also use your mobile minutes to call without being charged extra. 09:04. im told to log a complaint online- which you cant do as my account is no longer active! Sign in to your My Virgin Media account to view your bills, make a payment, set up a Direct Debit and much more. Those who submit a complaint form will receive a case ID via text within 48 hours. Virgin Media UK does not provide this service. Learn more, Have I helped? I have also had a little look on our systems regarding your connection issues, and cannot see any disconnections in the last month, your speeds are all looking good - averaging 622 download and 42 Upload in the last week. That way I have definitive proof that the company has received my complaint and when they received it. If possible, avoid calling when you are rushed for time. Did you ever get this sorted? Pro tips & talking points. Throughout Virgin Media Ireland's website, they make mention using the live chat facility to reach out to customers and discuss whatever questions or concerns they might have. It's pretty clear that Virginmedia want to get out of providing email, and as a quick browse through this forum will show it's already giving problems for many users. Thanks to all authors for creating a page that has been read 98,155 times. Log in to your Virgin Media Business Mobile Account. For example, did problems begin when you moved house, or perhaps when you updated your mobile? I'll send you a PM now to assist further. Remind me when call center opens. as the system does not have that info for her, but does not work. Click Mark as Helpful Answer and solved, or use Kudos to say thanks, on In this guide, we have assembled the simplest Virgin Media contact numbers and details for both household and business customers to help you get to where you need to be. human). Early cancellation fees are capped at 339, but to work out exactly what yours may be, examine your policy documentation and use the Virgin Media contact details above to get in touch with customer support. 08:48. Using the information provided on our website you can Call Virgin Media on the contact number above, send an email or write to customer services. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. To find out more about the Community check out our Getting Started guide. The Virgin Media customer service phone number shown below is the single point of contact for all queries, including technical support and complaints. Cable.co.uk's broadband postcode checker will find you the best deals, providers and speeds where you live. 24-01-2022 To learn how to contact Virgin Media through their online forums, scroll down! Virgin Media email address: enquiries@virginmedia.com. Within Canada 1-888-999-2321 Or dial 611 from your Virgin Plus phone. All lines are open from 8AM to midnight every day of the week and if you call out-of . New around here? I did notice in the forum that there is a list of available addresses but that never came up. It's free and takes less than a minute to check and compare. You might find exactly what you need right here, quickly and easily. 28-01-2022 Virgin Media also maintains a presence on YouTube, however, this is used for promotions and simple guides rather than as a contact facility. ", So hence my frustration and tone of my OP. This may indicate that it is being upgraded, or that the service has been temporarily suspended. 8 years of multi-channel experience, including UX copy, print media, eCommerce, social. Every time I try to watch any episode on any day at anytime I get annoying pauses during playback. When you're in a bundle, changing any service within that bundle can cause you to lose any bundle discounts so due to this, you'd need to speak to the team. We are working on it.' You can call CISAS on 0207 520 3814 or send an email to cisas@cedr.com detailing your situation with evidence. 09:05. - edited Account number. I go to the upgrade section in "My Virgin Media" and it takes me to this page below, and the chat button has never worked, so I'm assuming your system is totally overloaded, and you don't have enough staff. When you fill out the form, you have the choice of Virgin Media Ireland recording your disability on your account. 08-02-2022 Can you give us some additional information about your connection issues so we can offer further support? It . These forms generally require their users to input a range of basic information such as their name, contact details, address, query type and contact purpose. The security information for a secondary account defaults to the information for the primary account unless that has been changed in the secondary email account's "My Virgin Media" account. Sorry to hear of the email issues. It has to be . They certainly are! We would love to hear from you! You might have difficulty adding a Gmail account to VM webmail due to gmails security settings. If you want to know more, the updated sections are 6.6 - 6.9. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Possibly. Call for free to get your TV & Broadband sorted today. 09:19, I got through yesterday via the Whatsapp which I think is a very good service. 10:38. I'm trying to set up a new email address on my account. If Virgin is found to have been at fault, it is obliged to comply with the findings of CISAS. When I enter the details into the boxes and click Add I get a message saying auto configuration failed. The message chat was also down on Monday, on Use the dedicated cooling-off cancellation form to cancel broadband, TV, home phone or mobile services within this period. This could save you valuable time, as opposed to trying to contact them. 13-07-2022 Thank you for your post. When I enter the details into the boxes and click Add I get a message saying auto configuration failed. Select the Add email account menu option on the left hand menu; In the Add mail account window, enter the email address and password for your external email account and . Customer service 0345 454 1111. Looks like post is the only option although you would think as we are in 2022 that an email address would be used as this can be audited and much quicker. 15:38. ", Re: Manage other My Virgin Media accounts, https://www.virginmedia.com/my-virgin-media/forgotten-details/password. Skilled in Forward and Reverse Logistics, People Management, Telecommunications Systems, Customer Experience with case management, and Troubleshooting. Hey @DCas, thanks for reaching out to us.Sorry to hear you're having issues with the Virgin Media account and email linking.You may wish to use Outlook / iCloud email addresses and with those you will be able to link it to your Virgin Media account.As a rule of thumb, majority of email domains are compatible, as Graham mentioned earlier, it's just Gmail that has an issue sometimes.Let us know how if you need any more help.Kind regards. To find contact information for a newspaper or TV station, search the name of the media outlet online. and is reached by going into manage other accounts. You will need to have already created the third party email and have access to it and know what the IMAP and SMTP server settings are to enter into the webmail settings page. 28-01-2022 Once your VM broadband account is closed you should get 90 days use of the email address before it is closed down. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 19:00. % of people told us that this article helped them. The support team will answer the phones during the following hours: Monday to Friday: 8am to 9pm. 09:39, Virgin Media do not have an email address for support issues or for making a complaint. 21:19, I have recently cancelled my virgin account after being with them for 7 yearsdue to the horrendous customer service we received when we moved house (full day un paid wasted then an additional 3.5 hours calling a 0345 number to try and resolve a problem that was no error or my own!). Call Connection Service. To contact Virgin Media Ireland by post, send letters to the following address: Whether you are unhappy with your Virgin Media contract or have simply found a better deal, handling the cancellation of your service is an important thing to get right, both to facilitate an easy service transfer and to avoid any penalties. @Lennox1If the VM system is sending them to spam there is nothing currently that you can do to block them completely. It's easy to find the help you need for your broadband, home phone and mobile account on the go. Hi, My wife cannot access her emails, I was going to reset her password as she is unsure what it is. Changes to our Acceptable Use Policy for Virgin Media Mail. You will be contacted by a member of our Complaints Team. To find out more about the Community check out our Getting Started guide, on on When contacting Virgin Media, they will never ask you for your password for any of the services they provide. They cannot wriggle out of it. By continuing, you agree to our cookies policy. Contacting Virgin Media. 25-08-2022 Give them a call on 150 / 0345 454 1111 for them to discuss this with you. however Virgin do like to drag things out- I am still waiting for a call back from the complaints department from 5 days agowhich will probably never happen! Broadband, TV and phone customers should then press 1, mobile customers should press 2. For this reason, most businesses provide alternate ways to get in touch without eating up all your minutes or losing time on the phone. Select Email folders and choose file saving options in the list. Include your email address to get a message when this question is answered. Business Development Executive @ Virgin Media O2 Business. If you need to contact Virgin Media directly about a general query then the main customer service line is 0345 454 1111. This article has been viewed 98,155 times. Find a Virgin company. While this process tends to be the slowest in terms of communicating and resolving a problem, it can be a useful supplement if other methods of contact have been exhausted, or you need to send documents in paper form. If the email address to be blocked (i.e. Customer service free from Virgin Phone or Mobile 150. 09-07-2022 That was a mistake. With our free tools, you can check out the . Early cancellations will be subject to an, Provide your 30 days notice by calling Virgin Media on, Return any equipment to Virgin Media by contacting their collector on, A customer service representative will aim to, Virgin Media Contact Address for Complaints. 2. on * I don't understand the relevance of your reply..? While emailing may be the most comfortable go-to solution for those who would rather not contact Virgin Media Ireland over live methods such as calling or posting on social media, contact forms are a great option. on For some reason, I cant now access this email from my iPhone as the password is incorrect. By using our site, you agree to our. Re: Blueyonder email. You can leave your phone number and get a free callback. I thought that there was an option to say whether or not you were a VM customer. A VM broadband account is required for continued use of their email service. unfortunately it just gives me the option to delete (shown Below), rather than change like it used to.do . 07-02-2022 15:10. the email account is set up within my main virgin media account. discarded) is currently being delivered to your Inbox then consider creating a filter rule similar to the following wheremiscreant@example.com should be replaced with the email address you wish to never see. I now can't sign up for an online account as a I don't have the account number or area code and I need to contact . Save money on your broadband bills with Selectra. on 09:05 Virgin Media support opening hours. Once you submit your complaint you will receive a text message within 48 hours with a case ID. on I received a call from 020 3976 8303 claiming to be Virgin and stating I was subject to scammers. on Hi, i cancelled my broadband last Thursday, via whatsapp, due to the price rises. Virgin Media head office phone number: We've highlighted Virgin Media head office contact number 0345 454 1111, so you can get answers to your questions quickly and simply. I have this problem also. While high street stores are largely focused on the sales of devices and services, the staff working there are also able to provide limited advice on a wide range of subjects. Phone Number: Call 0345 454 1111 or 150 to reach someone at Virgin Media headquarters. Better broadband and TV for less. Necessary to provide basic functions of the website such as page navigation. 17:34. 11:54, Thanks for joining me on PM and allowing me to sort this for you , Just to update this thread, this was sorted via a password reset and virus scans being ran . Im trying to set up a new email address on my account. Please enter the email address you use to sign in to your My Virgin Media account. When I got the phone call on 24 Jan I checked my service via online site and it said the TV was experiencing issues but everything else.Shortly after my broadband internet dropped out (the rooter had turned red) I switched off and in and after a few minutes was working fine. You can call 150 from a Virgin landline or mobile (free call) or 0345 4541111 from any other phone (landline rates) It's best to call around 8am if possible when lines first open and are least busy. on Search. Sorry, the thinking face was not meant to be sarcastic, apologies if you thought I was. This will give us a better idea of what is happening with these disconnections. We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. Customers can use the area codes to make local, national, and international calls. You can call Virgin Media's sales team (for new customers) directly on 0333 210 1125 from 8am to 10pm Monday to Sunday. When you need to get hold of your broadband provider, you need to know the fastest way to do so. 08-07-2022 Hi Graham thanks for your reply. I can access the page that indicates the other secondary emails linked to my VM primary account, but like others, have only the option to delete my account. Click Mark as Helpful Answer or use Kudos to say thanks, on on Enter the secondary email address and password into this sign in page https://virginmedia.com/my-virgin-media. 13:32. Did you know, 95% of our customers find the solution to their problem using the help and support pages. 01-05-2022 We have been with you for over 18 years and have old @ntlworld email accounts. Can you please clarify what you have to give your credit card details for, are you referring to setting up the BQM or something different please? If not, it may need one of the Forum Team (VM employees who support this forum) to get the password reset for you. Preparing Cara profile View Cara's Email (It's Free) 5 free lookups per month. Customer Service. Click Mark as Helpful Answer or use Kudos to say thanks, on I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. 09-07-2022 Following these channels can help the public to keep up to date on promotions such as Virgin Media TV bundles, to be made aware of service updates, and importantly, enable another facility to contact Virgin Media. You can use the Live Chat service for sales, upgrades and complaints. on Can you show us where you're asked for these. . Virgin has a selection of active social media accounts where customers can get in touch. As with most Irish media and broadband companies, Virgin Media support is available to access over three main social media channels. The best way is to get in touch with them directly. 04-07-2022 Registered in England with number 02591237. Give them a call on 150 / 0345 454 1111 for them to discuss this with you. Which Is the Best Alarm System in Ireland? Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) If you need help or have any other questions about your bills, you can call Virgin Media on 0345 454 1111 or use the live chat feature on their website. Yes, it is a toll-free number for both mobile and landline numbers in Ireland. 15:14. wikiHow is where trusted research and expert knowledge come together. Customers can also get in touch via Live Chat or by filling out a web form on the complaint section on Virgin Medias website. 15:38. 06-07-2022 New around here? It looks like you are using an out of date version of your browser - due to enhanced securityrequirements protecting customers, we will no longer support this browser version as of June 2017 and you will need to update it in order to access virginmedia.com website. Conclusion In conclusion, there are several reasons why Virgin Media may be cutting out, including technical issues with the network, weather conditions, damaged or lose cables . 10:02 For broadband, TV, landline, and account enquiries, phone 03454541111*. "Virgin Media have recently changed the way you reset the password for a secondary email account. Of course, while online account management via My Virgin Media can be useful, sometimes we still need to get in touch directly. Click to mark as a Helpful Answer, or use Kudos to say thanks, on Depending on the type of query, the submission of the form may be all that is required, and Virgin Media will update any relevant aspects accordingly, or they may make contact with you to further discuss your needs. When outlining your issue, be sure to include what the problem is, how long it has been going on for, and what the circumstances were surrounding it's onset. Click Mark as Helpful Answer or use Kudos to say thanks, on The online chat button does not work! 21:39. - View your recent mobile usage . If you still wish to visit a store, use the handy Virgin Media store locator service on their website to find stores near you, their address, opening hours and contact number. Thank you for posting. Online forms are different from the online chat service as you will not get a reply instantly, but you can use this at any day or time. BTW, I have assumed that you are a VM broadband customer, I hope I'm right there. Before subscribing people to your distribution list, please: 14:15, 13-07-2022 - edited on 10-09-2022 How do customers contact Virgin Media? is there a solution to enable us to reset the password. At the very least, I would strongly recommend you to post the letter at a Post Office and ask them to give you a proof of posting receipt. 75 Gift Card: Sainsbury's, M&S, Tesco or MasterCard. All rights reserved. 07-07-2022 The route now is to do it via the "My Virgin Media" account for that secondary email account . 10:10, I am aware they have a web form but when I log in as my account is no longer active the web form and web chat just come up with an error.. Thank you for reaching out to us here, welcome to the community. That being said, if your subject is more complex, relates to an ongoing complaint or is likely to take a large amount of time, then contacting the Virgin Media Customer Care department may be more appropriate. I opened my emails went into folders and clicked on Add an email account. 08-02-2022 What error are you getting with that forgotten password page when you enter the security information? Also I don't actually have an email from them to click on, as I have deleted the emails they previously sent to me. If the form does not allow you to complete the process, then yes, a letter is the only way. G o back to how it was.Oh! While many complaints can be resolved with the provision of advice or an apology, monetary refunds can be given in the form of account credit or a cheque at the discretion of the complaints team, and management. I want to upgrade the fibre speed and my current contract is due to expire, so it's actually extra business, but I'm now considering moving supplier. I have tried resetting her password online but it does not like to do it as its not the main account, I put in her email & put in my DOB & Security answer. Selectra is currently closed. 25-08-2022 Fancy a chat? Check out our guide - How to pay my Virgin Media bill, on We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Young Guns 2020 Winner, Sound Design The One Club. Thanks for posting. 3 hours ago. 26-01-2022

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