Open the App and sign in to see your tickets. As long as there are people who have tickets to sell, AXS Official resale is the best & safest place to find tickets and the only verified marketplace where fans can connect to buy and sell tickets. Yep! Can anyone help? Trying to sell/transfer HS tickets on AXS We called AXS from another phone while SH put me back on hold to get in contact with the seller again. How will I know if my transfer was successful? Privacy Policy. When listing tickets, you decide how long your listing will be available for others to buy. Have mobile tickets and cannot find barcode. Cookie Notice The concert is tomorrow. Privacy Policy. Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue. Tickets purchased through unofficial sources (such as Craigslist, StubHub, etc.) I was never able to get ahold of SH again. axs allows you to transfer ticket you have bought from within the app. Tickets Not Showing Up In AXS Hello! How do I accept and access mobile transfer tickets? - SeatGeek Present the scannable QR code at the door for entry to Toyota Center. They should be able to tell you if the tickets are active. No. No, tickets must be scanned through the Rockets App or the AXS App. After that, the tickets will be theirs to use with the AXS app. i will not book anything on stub hub as a result. On the review page, click the Transfer button to send the tickets. Before following any of the steps below, make sure you download the Official Houston Rockets App! How do I accept and access tickets sent through AXS? Click the Sell button next to the event in your AXS Account. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Theyll also need to get the AXS app. AXS handles payment and delivery so buyers and sellers never interact with each other. Otherwise, youll get an email letting you know you need to create an AXS account to claim the tickets. why the hell can they just not send you the tickets in an email, as an option? To transfer a ticket, view your order on The O2 Venue App and a transfer button will be presented at the bottom of your ticket. You can also create an account without purchasing tickets by going to AXS.com and entering basic account information. AXS Official Resale is the best way to sell your seats because it is the official marketplace endorsed by the venue. and our AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venue. It got postponed and now we all cant go. Do you know what number you used to contact AXS? Can seats be transferred to someone who doesnt have an AXS account? Just follow the simple steps to make the tickets officially yours. Once you have an account, seats transferred to you will be accepted by your account automatically (no need to accept them manually). In your AXS account, select the ticket icon or 'My Tickets' Choose which tickets to send and 'Transfer' Fill out the reci. As a result, sellers have to manually send your tickets via email or upload them to your account, sometimes on the day of the event. Bought tickets for a group? Mobile Ticketing Guide | Houston Rockets - National Basketball Association Browse your upcoming events and tap the ticket icon for the game or event you would like to access. Its up to the promoter, artist, or team if you can sell tickets or not. Click the Transfer button next to the event in your AXS account. I've had my tickets posted for a couple days and I have them listed for cheaper then any other ticket I see on the resell page but I don't see my tickets for sale at the price I set them at. We successfully sold our tickets through the AXS website quite quickly and have a credit balance on the AXS website minus a ridiculously high 60.00 charge for selling 4x tickets back through their . It depends. All this to say that the $300 I paid for tickets on SH a year and a half ago caused me more stress and anxiety than I've ever had before, and I was able to walk up to the box office at the show and spend $140 for the same floor seats the day of. So we've made sure you can shop resale tickets listed by trusted sellers within the safety of our store. Go into the app, look at the ticket. Click the Transfer button next to the event in your AXS account. I had flown from TX to NY for this show with my friend. What is transfer? I purchased tickets for a concert back in February. Show the ticket in the App at the entrance and get them scanned to enter. AXS Mobile ID Ticketing FAQs | T-Mobile Arena Ask the Community Contact Support Accessibility a carbonhouse experience, Multi-Game Packages & Single Night Suite Rentals. Your tickets will no longer be listed for others to buy. Can seats be transferred to someone who doesnt have an AXS account? Have been on hold 3+ hrs. All Rights Reserved. AXS Mobile ID FAQ - Las Vegas Aces AXS | Complaints | Better Business Bureau Profile Tap Tickets Tab (pull down on the screen to refresh if necessary). Tink Philadelphia Tickets - Union Transfer - Apr 15, 2023 Once I filled out the survey they emailed me I received a response that I would be refunded the price of the tickets in 3-5 days. On the review page, click the Transfer button to send the tickets. When I sell tickets, do I have to deal with the buyer? Nope. I can't see my tickets in the AXS app - AXS Help Centre The Rockets App is free to download and available in the App Store or the Google Play Store. Just follow the simple steps to make the tickets officially yours. Show the tickets on your phone for everyone in your group. The move to AXS Mobile ID is designed to put tickets in the hands of fans, reduce ticket scalping from unauthorized resale sites & ensure that we know who is coming to the show. If you do not currently have an AXS account you will be instructed to create one during your purchase. So I'm no longer going to be able to make it and since you can't transfer tixs only option is to resell on AXS(as far as I know?). Terms of Service | We bought the tickets through AXS and we have no clue how to sell or transfer them. Yes Even if you call within 48 hours of your event, you will probably get no help at all. Click yes, retract now.And youre done! Please help. having issues with my tickets for show in a few day this whole process seems extremely sketchy and there should be a much easier way to navigate. Fans can manage tickets digitally, transfer or sell tickets when needed (if applicable), and remain assured that all tickets are authentic and secure. [deleted] 1 yr. ago. Can I still use a ticket after I have transferred or shared it with someone else? With mobile ticketing through AXS, youre able to keep your tickets securely stored in your AXS App until its time for your event and enter with a quick and simple scan. AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue. Your parking pass for the Toyota Tundra garage will load like a ticket with a barcode to be scanned as you enter the garage. Once I have downloaded the AXS App and AXS account, do I have to accept the transfer every time? Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. All rights reserved. If you bought AXS tickets on StubHub and need to send them to a friend, transfer the tickets through your AXS account. No. I'm concerned about the hold times to get someone on the phone and that there was no resolution after today." Most mobile transfer tickets will not be immediately available. Sorry we couldn't be helpful. On the review page, click the Transfer button to send the tickets. If available, youll see the option to get tickets with AXS Official Resale on the event page. It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. Guests can transfer the tickets back to you if they cant attend or you can cancel the transfer if they have yet to set up their AXS account. Locate this email by searching by the name of your event or keywords such as "sent you tickets" or "ticket transfer". You've been successfully subscribed - thanks! Sorry we couldn't be helpful. AXS Official Resale is the best way to sell your seats because it is the official marketplace endorsed by the venue. Customer service all the way to your seat, 2000-2022 StubHub. SH eventually responded to my messages on social media (I had pinged them on FB, Twitter and IG, they only responded to FB and only after the concert, despite me messaging them for 2 months. You also have the option of transferring and listing your tickets for sale prior to the event. However, we recommend that you transfer tickets to each person attending the event. Many venues release their tickets 24 hours before the event as a security measure, so it's normal to receive them the day before or the day of the event. They said they would get in contact with the seller and have the tickets transferred over. After you've transferred them, the recipient will get an email with steps to create or log into their AXS account to see the tickets. Your tickets will no longer be listed for others to buy. Step 1: Download and Login into MLB Ballpark App Once the tickets have been transferred, you will need to Download the MLB Ballpark app via the iOS App Store or the Android Google Play Store. Official Tickets and Your Source for Live Entertainment | AXS.com In the bottom menu, tap the ticket icon (you can also tap the middle icon) At the event, scan the Mobile ID QR code to get in Was this answer helpful? Did you find it helpful? Click the Transfer button next to the event in your AXS account. Step 1: Download and Login into MLB Ballpark App. My tickets are in The O2 Venue App, what does this mean? Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. This will now be the only customer admission method at venues including The O2 and the OVO Arena Wembley. Yes It depends. Why can't I see my tickets in the App? - AXS Help Centre If you're not arriving as a group, you can transfer tickets to friends straight from your AXS account. The tickets were supposed to transfer to AXS and I could retrieve them using the same email address. Please bring a valid photo ID and the card you used to purchase the tickets to the Toyota Center box office. Nope. Was told by stubhub back in June that they would get ahold of the seller and transfer the tickets, reassured not to stress day of event. Hey guys, I just joined this group so if this isnt allowed lmk. Transfer tickets to friends (for select events). I had to contact the venue and luckily they had tickets available at the box office, so I was able to make the show. Thanks! Tap View to access the barcode and scan in for entry. Its up to the promoter, artist, or team if you can sell tickets or not. Sign into your AXS Account and click Listings. There is no fee for transferring seats and you are allowed unlimited transfers. I downloaded the AXS app and created an account with the same email address but I do not have the tickets nor did I ever receive an email from AXS suggesting they were transferred. Transferring Tickets. totally rinky dink. Guests can transfer the tickets back to you if they cant attend or you can cancel the transfer if they have yet to set up their AXS account. Can I have multiple tickets on one phone? | By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Why did the venue decide to use AXS Mobile ID? Sorry we couldn't be helpful. Ability to transfer and/or sell tickets varies by show and is subject to change. Ive used a tab with no cookies and not logged in and I still don't see them and that's fucked cause they'd be the cheapest ones available so not only am I getting screwed over cause no one can buy my tickets AXS is forcing people to pay a higher price than should be available. No. Site Map | i finally got someone from stub hub to talk to me about it, and after them trying, they coulde not get crappy axs to work either. The delivery method that was provided by the primary market for your event is called a MLB Mobile Electronic Transfer, which may require you to download the MLB Ballpark app on your mobile phone. This will bring you to the page to confirm the correct email associated with the order. Yes No Still Need Help? Getting tickets in your AXS account : StubHub Official Tickets and Your Source for Live Entertainment | AXS.com Theyll also need to get the AXS app. Upcoming. Here's how it works: Click the Transfer button next to the event in your AXS account. Third-Party Resale Tickets: Everything You Need to Know - Ticketmaster Was told by stubhub back in June that they would get ahold of the seller and transfer the tickets, reassured not to stress day of event.

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