0000002987 00000 n (If you see an issue, please stop and consult a technician before proceeding.). A fully charged battery will have between 36 and 42 volts. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. 21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. I have given up on this company doing the right thing. . Electric scooters are the folding, stand-up variety - a grown-up version of the kick scooters you may have used as a kid. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. Of course, you could also have an issue with your battery. 0000002509 00000 n Remove the console/head unit from the scooter by putting one foot on the scooters base and lifting up on the handlebars. 2 - Handlebar Failure4 - Motor Signal Failure5 - Brake Lever Failure. Help with GoTrax XR Elite Issue : r/ElectricScooters - reddit It's Sept 21st and my issues are still not resolved nor are my friend's issues (from the beginning of the thread). Edit : Ver: 1 purchased early June 2019 Not sure why all the downvotes. Shop GoTrax G4 Commuting Electric Scooter w/ 25mi Max Operating Range & 20 Max Speed Black at Best Buy. Choose from Same Day Delivery, Drive Up or Order Pickup. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. Make sure the petals are level with each other and on a flat surface. When you plug your charger into the wall, the indicator light will turn green. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. 0000003486 00000 n EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. How to restore default settings on GOTRAX GXL V2. If the unit has a brake cable running to the hand brake, you will need to disconnect the line before proceeding. The BBB's grade of "F" still . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. GoTrax V2 Not Working. You can now turn your hoverboard back on.*. The motor does make some noise when first accelerating but goes away. Please contact our customer service team if you are experiencing problems or need more detailed information. As we were packing it up to be returned, found that disconnecting the handlebar freed up the front/drive wheel, indicating maybe a controller issue vs a motor issue (or maybe both). Learn more about your GOTRAX from full overviews and specs to troubleshooting. I continue to struggle with GOTRAX's customer support team. This is the simplest and easiest way to remove and install a new battery in your Gotrax GXL Scooter. Short circuit charger and handlebar: Resolved by warranty.. New handlebar and charger sent in 1 week.. 2. Set the line out of the way once disconnected. I do like the scooter and hopefully it will be fixed so it can be used for friends and a spare. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty . In addition, I now have the old lithium ion battery I need to figure out how to dispose. Need help troubleshooting a scooter issue? The GMAX is one of our most powerful electric scooters to date. You can get it started again if you press the button so it's probably not a power issue. Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. I err on the conservative side, and would rather "under charge". Now you are finished and ready to test your work. Recommended rider age . Learn more about your GOTRAX from full overviews and specs to troubleshooting. After fully charging, I prepared for the first ride with the new parts. Here is a link to find the manual for your Gotrax hoverboard. Find your product below and click the link to be directed to the specific information for troubleshooting. Gotrax GXL v2 problem : r/ElectricScooters - reddit Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Gotrax scooter doesn't work - YouTube Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. Make sure the thread part of the console aligns with the drilled holes for the locking hook and gently press down to ensure the console is secure on the battery. 0000001330 00000 n It was the front wheel so more difficult, cost 40 for replacement. This issue is new and is being looked at now.. Listen or look back to see if the rear wheel is slowly spinning. Gotrax Gks Electric Scooter : Target If the scooter has indicator lights and they only turn on when the battery charger is plugged in that also indicates a defective battery pack. Problem not solved. They cannot show error codes. Reply, Is it possible to order the Tiller on its own for a gotrax GXL2..my broke in half and I need a replacement. 20 MPH Max speed and durable 10 . Codes often have simple solutions and we are here to assist. If the scooter works after disconnecting the brake switch then the brake switch is defective. If you can not grip the top with your fingers use a pair of pliers to assist you. I purchased a Gotrax GXL V2 and recommended it to 3 others who have also purchased it as well. But some parents may balk at spending more than $100 on an electric scooter. 0000000016 00000 n How To Fix Gotrax Scooter Not Charging - How To Finders I cant find anyone who sells them including the gotrax website, acisneros0873 - error: Necesito saber si es posible cargar varias bateras , creo que la mia de nueva viene como a media vida pues alcanza como para solamente 5 km o Max 7 km , por lo tanto quiero un consejo gracias, ggandres8 - Electric Scooters Dont try to work around damaged partsthey can cause further damage to your scooter and possibly put you in danger. Amazon.com: Customer reviews: Gotrax Vibe Electric Kick Scooter, 6.5 Use caution as extreme force may damage your scooter console or battery connections. First things first, check the following points: the plug in your mains power socket; the power cable that connects to the scooter; and the charging port on the scooter itself. This is the best method to factory reset GOTRAX GXL V2. If there is, youll need to buy another one and replace it. These codes will pop up over your console's display when there are issues within your electric scooter. In the next video we will show the complete repair, reassembly and testing. How to do a hard reset on GOTRAX GXL V2? - HardReset.info Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ), Learn more about troubleshooting the Apex, Learn more about troubleshooting the XR Elite, How to Change your Electric Scooters Brakes, Learn more about troubleshooting your hoverboard, How to Assemble the GOTRAX Eclipse Electric Scooter, Hawaii Begins Electric Bike Rebate Program, Unboxing & Overview: The Flex Electric Scooter. We check over 250 million products every day for the best prices. Did you find it helpful? Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Looking For The Best Lock For An Electric Scooter? Gotrax has also added a longer battery life. (Be sure to follow local laws and regulations when disposing lithium ion batteries), While the battery is out, it is a great time to check the connections at the bottom of the tiller. We'll go through each electric scooter and the error codes that occur. Visit the Gotrax . Electric Scooter and Bike Troubleshooting Repair Manual - Motor Does If damaged do not proceed. Back wheel cover scraping tire. The GOTRAX Electric Bike Troubleshooting Guide It was pretty easy to do and I was impressed in the modular nature of the system. All night charging leads to 15 minutes of riding. Hold down the power button for 10 seconds. Of course, with any new or growing technology there are often hiccups along the way. Cruise control automatically goes on every time when riding. To determine whether either of these is true, unplug all of your devices from power and try charging them again. After rare 'F' rating from BBB, electric scooter company GoTrax responds Once you ensure the position is correct, gently slide the pack into the tiller. Not much help really. You can recalibrate your Gotrax hoverboard by following the instructions above. After recharging test the Voltage of the battery pack to make sure it is at the proper Voltage. I had my second issue within 17 business days of receiving the scooter. I ride it to work every day rain or shine and haven't had any problems so far but today it was raining and Im afraid it has water damage potentially. I've had it for a full month now but never knew how to. GOTRAX sent me a battery and a replacement handle bar. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Please Note, some electric scooters share error codes. Tighten the screws firmly. Always be sure to consult the . This often happens if you plug in your Gotrax into an outlet on a power strip rather than directly into a wall socket. Test The Battery Pack On A Scooter That Runs. - Easy fix. We frequently update our user manuals at gotrax.com, and reserve the rights to update and change manuals online. Include an image for extra impact. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. This was fixed with the company sending a replacement tire. This is a few specific actions that act as a reset for your board and can fix many common issues. Find helpful customer reviews and review ratings for Gotrax Vibe Electric Kick Scooter, 6.5" Foldable Commuting Scooter for Kids 8-15, 12 MPH & 7 Miles Range E Kick Scooters for Kids, Teens, Boys and . How do you check the odometer on the GXL V2? If your Gotrax is not charging through its USB charging cable, it may be because of one of two reasons: 1) The battery was left plugged in too long and turned off due to overheating, or. If you have done these things, but are still having trouble, please contact customer service. Find your product below and click the link to be directed to the specific information for troubleshooting. This is one of the most common problems we hear about, so it's always worth checking first. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. This scooter is giving a E3 Error code and the manual simply states to replace the console. 0000002170 00000 n If it is hard to install, stop and inspect the consoles pins under the head unit. I was disappointed with the v2 we received, which is a shame since it really was a fun scooter. Store the screws and hook in a safe location for later use. Therealjondotcom 3 yr. ago. will respond to the email but the response itself is not helpful). Troubleshoot common issues with your gotrax hoverboard with our handy guide. Fix Water Leaking From Air Conditioner. Happy to help! 0000006755 00000 n When you connect the charger to the hoverboard it will turn red to let you know it is charging. )601368 cr5`M L&@)1(\x@ nh endstream endobj 111 0 obj <>>> endobj 112 0 obj <. Ive taken it to work 4 times already with a round trip of about 11.5 miles (charge at work) and it's been fine. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. I have had it for over a month now and have had zero problems with it. Hmm, I'm thinking I have one of the old GoTrax GXLs (bought it last year). It usually happens when you turn on the ignition and the scooter moves without you pressing on the throttle. All electric scooter have a fuse or a circuit breaker. 0000000696 00000 n Gotrax is known for adapting its electric vehicles to the needs of consumers. Yes You may need a replacement battery if your current one is faulty or has sustained physical damage. The tiller is constructed differently bc in the elite, the brake wire runs through the inside of the tiller, whereas in the xr and ultra, the brake wire runs on the outside of the tiller. Watch out world! Back wheel brake mis-aligned. Expect More. It is possible to check the voltage of your battery using a voltmeter. If your charger does not turn green when you plug it in, your problem may lie in your charger. Amazon.com: Gotrax Scooter Parts 3. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. Free standard shipping with $35 orders. GoTrax G2 Scooter E3 Error Troubleshooting - Part 1 Thrifty Tool Shed 31K views 1 year ago Trying to Fix - GoTrax GXL Scooter - Randomly Stops Working Fix It 4.7K views 4 months ago Why. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. I requested a refund. Further, the locking pin is completely . Include an image for extra impact. Error Codes These codes will pop up over your console's display when there are issues within your electric scooter. No. Power on your scooter and take it for a test drive. What if the part I ordered did not solve the problem? In either case, bring it back to wherever you bought it for further assistance and warranty coverage. So far I've got about 60 miles on it. Looks like spring issue. To power the headlight on or off, press the red button for 1 second while the scooter is powered on. Take off the console and pull out the battery, checking all the connections. $799.00. 2) You are using an outlet with a higher voltage than what is recommended for fast charging. New Safe Step Technology - Both feet must be placed on the . Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Home. Brand new battery not holding charge. If all of them work normally, then you need a new charger. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. You can now turn your hoverboard back on.*. You will see the LED lights start to flash. Here you a can find all the frequently asked questions (FAQ) about gotrax products including our hoveboards, electric bikes and electric scooters. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. Once you ensure the position is correct, gently slide the pack into the tiller. The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owner's manual before riding your self-balancing scooter for the first time. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). Contact: kevin@ocproscooters.com or text: 714-420-1311. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. Either way this scooter is unridable now.. luckily it was just supplementing me instead of using a bicycle. If the battery is fully charged, then the issue is likely with the motherboard or wiring. Turn the key or power switch on and engage the throttle all of the way. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. If you find yourself in this situation, follow these steps and your Gotrax will charge up just like new! When pushing the red button and holding for a few seconds (to power on) it actually adds resistance to the front tire. Most electric scooters with old or worn out battery packs will operate with a very small amount of power when the battery charger is plugged into both the scooter and the wall at the same time. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Include an image for extra impact. When the battery is fully charged it will change from red to green. Beeping can also indicate uneven pressure on the hoverboard sensors. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. If you find any damage, replace it immediately. These codes will pop up over your console's display when there are issues within your electric scooter. Problem 1: Electric scooter losing Power The first thing you should do is check the battery. In all cases the company has been slow to respond. If your Gotrax hoverboard will not turn back on you are experiencing an issue. Back fender completely broken off, bottom screw plate snapped. Learn more about your GOTRAX from full overviews and specs to troubleshooting. In this video we take a look inside a GoTrax G2 Scooter. You will see the LED lights start to flash. Sometimes due to old age an electric scooters battery pack will need to be recharged before the scooter can be tested or operated. %PDF-1.4 % Then plug your charger cable into both ends and leave it overnight. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. In this video we take a look inside a GoTrax G2 Scooter. Bolts provided are rusted - poor quality control. We show a quick view. Fortunately, if you have a few tools and spare parts lying around your garage, you can put together your own scooter with ease saving money as well as adding some fun to family time. EDITED TO ADD ON 3/24: GoTrax has reached out to me with a solution. This may be caused by several factors, but luckily there are solutions to all of them. When you connect the charger to the hoverboard it will turn red to let you know it is charging. {k-m3gKjx Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. Check the fuse or circuit breaker. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. Problem is from inside the tire assembly. Jan 7, 2020 E1 - Communication FailureE2 - Brake Lever FailureE3 - Handlebar FailureE4 - Motor FailureE5 - Controller/Body End Failure. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Electric scooter throttle not working - How to fix it - Thescooterguide Has refused refunds. Using caution, grab the top of the battery and begin to lift it out of the tiller. Do you think most of the lower-priced scooters are having these problems? For example, only standing with one foot on your hoverboard can cause some models to beep. Post adapter arcing when plugged in. You can recalibrate your Gotrax hoverboard by following the instructions above. Troubleshoot common issues with your gotrax hoverboard with our handy guide. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. rider weight: 154 Lbs. Amazon and the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. Try recharging the battery pack for 8 hours. If the wheel spins only when the battery charger is plugged into the scooter then the . There are many possible reasons why your Gotrax hoverboard is not balancing. 0000003099 00000 n Please Note, some electric scooters share error codes. The GKS features 6" Solid rubber tires that absorb vibrations making a glide effortlessly on cement or paved roads. An awesome member of our community made this guide. Gotrax GLX V2 Folding Issues | Fix for Opening or Locking Issues

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