I had to ask for a manager. Let us teach you the major money lessons you NEED to know. StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. This means sellers set the ticket prices. Viagogo, a tickets marketplace, bought StubHub in February 2020. No. For customer support people can visit their help topics to search for answers to questions or browse popular topics. Maryland: Click that link and you're good to go. Purchased 2 NFL tickets on StubHub. Ohio Attorney. "If you have tickets to a show that is postponed, you will be able to select your refund . The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. Sellers . 1:00. New York And the exact same seats they re listed and sold for a different amount sold and the payout. In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. Once you receive that email you can log into your account and navigate to the StubHub wallet. You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. The company prides itself on being a Fan-to-Fan service. StubHub sellers set the price of their tickets. Very dissatisfied customer. Go ahead and file a chargeback on your credit card. Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. StubHub changed its refund policy about a month ago. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. I was only given the option of the credit and the event was in CA. Review the StubHub return and refund policy at ReturnsAndRefunds.com. but I havent been able to get in contact with anyone from StubHub. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. Reach out to customer service representatives via social media, Call the event organizer and state your case. Phone: 866-788-2482. for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets The deal requires StubHub to honor its refund policies and not change its refund policies for purchased tickets unless the purchasing consumer consents to the change. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. Find the sale. Cannot believe that I was stupid enough to use StubHub I will never use you guys again I will tell all my friends to stay away unless you want to get ripped off! https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. Have an idea for StubHub? Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866. To reach customer support call 1-866-788-2482 Find contact information here. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). Postponed events may not be eligible for refunds. We may be compensated if you click this ad. All rights reserved. to check out everything we offer. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. Copyright 2007 - 2023, ContactHelp.com. StubHub customer service phone numbers and support If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. Buy sports, concert and theater tickets on StubHub! And never again. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina StubHub to refund canceled events after pandemic complaints - USA TODAY In the second quarter of this year, StubHub saw revenue of $246 million , up 5 percent from the same quarter the year before, when it brought in $229 million. From everything weve seen, the StubHub customer support is quite thin, to say the least. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. As for other major vendors, Ticketmaster and Live Nation state on their websites that they automatically refund canceled shows. StubHub is offering the retroactive refunds now because the live events industry is opening back up. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. 1.866.788.2482. The Ohio Attorney General's Office said the reversal came after a multistate investigation lead by Ohio Attorney General Dave Yost. Copyright 2020 Scripps Media, Inc. All rights reserved. 6:00 AM - 7:00 PM PT weekends. "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. A million dollar company can not compensate a loyal customer a few hundred bucks. . New Jersey Offers may be subject to change without notice. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. After the switch, you will enter the email address you use to access the community in order to reset your password. Horrible customer service. StubHub.com | Better Business Bureau Profile And 2 hours before the game I had no listings active. AXS and Ticketmaster are separate companies AXS is the official ticketing site of The O2. Let us teach you the major money lessons you NEED to know. If I am correct, the sellers will be part of this discussion because I would assume Stubhub would be the intermediary -- charging fees and such, but not using the $s that the seller received from me? The chat support is available 24/7 on computers or mobile devices connected to the Internet Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. The April 25th show was canceled due to COVID-19. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. What a horrible service! Pennsylvania Click here to update this department. How to Contact StubHub: Customer Service for Buyers and Sellers - wikiHow No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Fatsuma Stagehand Remember, your order is covered by our FanProtect Guarantee." Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Wish they would help. There Application crashes. Who do I contact? We have a great help article here which provides the steps to list these Mobile Transfer tickets. Sorry we couldn't be helpful. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! If your event is cancelled, well automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement) Bought your tickets at the venues box office? With only these four steps, your refund request is faxed. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Click or tap See actions and select Make changes. The cash refund will be issued by May 31, 2021 and will. All Rights Reserved. See if youre using the right email and password. What happens when an event is canceled? : StubHub To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). I would like cash refund too. We are changing the way you register and sign-in to the StubHub Community. Ticketmaster for Ever. Otherwise you will receive a voucher for 120% of your purchase price. Otherwise you will receive a voucher for 120% of your purchase price. AND TOLD ME THAT "Recine. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds, California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee, Otherwise they are providing vouchers for 120% of the pruchase price that can be used thru 2021. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. Customer Support Send us a message Open our virtual assistant, click on "Contact form" and let us know how we can help you. They may sell them for more or less than face value. Registered users: Log in to your StubHub account. Solved: Refund Request - StubHub Community Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. "So were afraid that its just gonna be money thrown to the wind.. Youll get a refund if your event is cancelled and not rescheduled. Guaynabo, PR 00968. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. Dollar Scholar Asks: Why Can't the Government Just Print More Money? Your online site is a disaster, It does not work to apply a credit. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. If you believe you are not getting a proper ticket refund from a vendor, you can contact New York's Division of Consumer Protection. NewsletterDollar ScholarStill learning the basics of personal finance? Buy sports, concert and theatre tickets on StubHub! I had a fraudulent charge on my credit card account from Match.com. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. This happens when tickets are reprinted, but they are usually still valid. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Find help with your questions from other fans through our own peer-to-peer community! They have a VOID watermark. Owned by eBay, StubHub serves as a direct ticket marketplace for ticket reselling Tickets are often mailed from the ticket holders to ticket buyers directly. Indiana: "approximately 6,800 consumers" affected. Colorado: 8,688 customers due $3,120,442 in refunds. StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. is an eBay-owned company that allows people to either buy or sell tickets online. This number works. After this experience, I'll take my business elsewhere. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. Check out the table below to see the best alternatives to StubHub. There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. StubHub is offering the retroactive refunds now because the live events industry is opening back up. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. Would not make an exception,to a hotel reservation I made thru Priceline. Is SeatGeek legit? A Personal Loan can help you mitigate losses and get back on track. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Click here to explore your options! Ticket buyers and sellers say StubHub owes them after widespread event They're upset StubHub is refusing to . How long do StubHub refunds take? - AdvertisingRow.com Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. StubHub to refund canceled events after pandemic complaints StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. I been buying and selling for 12 years with them. We do still love going to events and want buying tickets online to be easy and safe. StubHub refunds: How to get cash instead of credit for events - KHOU / What happens when an event is canceled. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! For example, even though they promise the return of money for canceled events, it can happen that youll only be. Your California Privacy Rights / Privacy Policy. Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. Get useful tips, expert advice and cute animals in your inbox every week. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. We'll email you when an event is canceled. Customer service all the way to your seat, 2000-2022 StubHub. Sit back and relax while we do the work. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in . Customer service all the way to your seat, 2000-2022 StubHub. Events postponed or rescheduled won't be refunded, Fowlks said. Simply go to your StubHub Wallet and click the Request cash refund button on the appropriate credit. Danielle is the author of this solution article. Explain your scenario, and provide any applicable evidence. Get immediate StubHub support from HelpOwl.com. 01-30-2021 01:41 PM 2 Reply Sorry, unable to complete the action you requested. You can also try refreshing your Listings page. StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. Clear your Internet browsers cookies and cache. But they are horrible and didn't contact me to let me know they had to cancel my tickets to cover there self. Many companies featured on Money advertise with us. Enter your gift card PIN in the PIN field when prompted. You never know when you might find yourself financially strapped - the good news is you have options. What Happens If I DonT Pay National Insurance Contributions? ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. Listings for companies similar to StubHub: Customer service is awful. Support : StubHub Find contact information here. StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. I've been a customer for a long time and am not happy. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds United States - California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee Canada- Alberta,British Columbia,Ontario,Quebec We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. There you will see your canceled event credit along with a link to request a refund instead. If you have already been paid, we'll charge your credit card on file to recover the payment. I waited 2 days and tried the access code again..still nothing. If your payment is pending, well cancel the payment. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. Having difficulty navigating this. How do I contact StubHub customer service? - KnowledgeBurrow.com Customers can keep their credits if they like. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. What Qualifying Event Would Trigger 18 Months COBRA Continuation? Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. DoNotPay doesnt care about that. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. Perhaps Its Time to Switch to Something Other Than StubHub. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. please contact StubHub US Customer Service at 1.866. If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. So the funds are available but you only adhere to the state-by-state laws? It's a code that starts with SH followed by some numbers. Had a concert canceled because of COVID-19? BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. StubHub was founded in 2000 and its current CEO is Eric H. Baker. Find customer service from top companies including phone number, online support, social media and chat, View all 117 StubHub customer service reviews , LA Galaxy announce El Trafico on August 24 at StubHub Center is a sellout, Taylor Swift Tops StubHub's Most In-Demand Summer Concerts List, NEW REPORT: How StubHub Uses On-Demand Payments To Keep Resellers Loyal. Sometimes email clients send our first email to a spam or promotions folder. Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC Enter your gift card number in the Add a Fancode & gift code section. 03-31-2022 08:37 AM. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. Hawaii All rights reserved. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . It is now November - this is ridiculous. If you purchased on a registered account, your credit is available within your StubHub Wallet. Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828.

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