WEX began in 1983 with a mission to simplify fuel payments and accounting for busy professionals like you. Fleet cards that bear the Visa or Mastercard logo can be used at any location where Visa or Mastercard are accepted. Ben Dwyer began his career in the processing industry in 2003 on the sales floor for a Connecticutbased processor. Most pay-at-the-pump systems only work on whats called the BuyPass platform, in the First Data network. Scammers!!! Audit Your Current Statement To Find Its Hidden Fees. Try PaymentCloud, We also encourage merchants to check out our list of the providers of the, This does not compare favorably to our list of, Send me an email notification when someone replies to my comment. Funding time for Wex and Voyager depends on full acquiring status, and can be discussed with your processor. However, not all fleet card types are alike. Now since they took over there is not only a sudden $39.00 late fee every month but they had the audacity to charge me a late fee on a cancelled account that had no charges since I cut the cards months ago! In the Hours field, enter the number of hours that must pass after a transaction before the limit is refreshed. For example, BP may offer rewards on its Business Solutions Fuel Mastercard if the card is used at a BP station, but not offer the rewards if its used at a non-BP location. To find locations that accept the WEX Card, you can now download the WEX Mobile App, available from the Apple and Google Play stores. As a small business owner, these unexpected shifts in expenses are a serious problem for me and I need this issue resolved. Choose Manage Policies from the drop-down menu, then Manage Policies from the fly-out menu. Level 3 data is also important for government purchases, as tax-exempt numbers and other details can be captured. Discover Accepting Locations for WEX Fleet Cards | WEX Inc. CardPaymentOptions.com, Inc. All Rights Reserved. Check out my LINKTREE!https://linktr.ee/hustlewithjulian This video is on the Wex Fleet Gas Card NO PG. The company has received 107 complaints in the past three years. Pumacard - Fuel Cards Australia They didnt send or email a notice that amounts were due. I had an Exxon/Mobil credit card for 30 years with no late payments, WEX takes over and for 3 months in a row, late fees and interest for $49.69 and interest of$8.86. 1/6/23 got bill in mail due date of invoice is 1/6//23 ? How can I go about it? Most often, people choose Report Only, so the drivers name only appears on reports. I dont see how paying an extra $178.12 over the cost of the fuel is saving me anything. Furthermore, processors may charge additional fees for fleet cards, making it even more important to choose your payment processor carefully. I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. Processing statements are intentionally complicated so that they can overcharge you. I am a new employee and while I enrolled in new benefits they enrolled me into an expired FSA plan for which I was uneligable and was not even an employee of the company for the year they enrolled me. The card can be used to purchase any type of fuel, including gasoline and diesel. Wex has made many acquisitions, including eNett, Optal, and benefitexpress. The money code information displays at the top of the screen. Ready for the ultimate credit card processing experience? Most horrible experience with fuel cards. Look for the QBO file you saved in Step 1 and then select Open. Any card assigned to this policy will be impacted by the change. What if additional documentation is required? Enter the limit in the Amount field. There are a few Wex Inc. complaints about its contract terms. Well help you adapt quickly to changing market demands, increase revenue, and improve profitability. Wright Express is backed by its own bank, while Voyager partners with US Bank. You may hear them called fuel cards, fleet cards, or a fleet-specific brand name, like Wright Express (Wex) or Voyager. Choose Prompts in the top menu, then Update Prompts. It is a shame, I was a client for about 20 years. This company and their employees SUCK. Accepting Fleet Cards - How to Accept Wex, Voyager, and More document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. Nicole The agreement between Texas-based Jiffy Lube International and Wright Express, the nation's leading supplier of fleet card and fleet management services, provides Wright Express Universal Card . In addition to making it nearly impossible to avoid late fees if you pay by check, they switched website interfaces and created a new account for us and left a small amount on the old account. Thats exactly what I have been doing everything is from Drs because on the receipts it shows I went to Memorial Hermann or I went to Methodist and my Drs appointment. It is also a great way to encourage businesses to start spending again as many consider curtail spending. I have asked for a manager many times but no one has EVER called me back. In the Policy Number menu, choose the policy that will receive the prompts. This does not compare favorably to our list of best credit card processors. They now want a detailed receipt. Some of the companys complaints are unrelated to its merchant processing services, but its overall complaint total indicates that its customer support department may lack the resources to resolve all issues in-house. If they want the information as to why I went to the dr they can investigate or ask the hospital for the receipts. This company is very very strange just like the company I worked for never have I ever heard of wex or what they are trying to do and it is plain wrong. WEX appreciates the BBB bringing this to our attention. The standard Wex, Inc. Some fleet cards offer benefits other than lower prices, such as loyalty bonuses or discounts on tertiary services. See Which Processors Offer No Monthly Fees And No Contracts. Choose the desired product in the Add Limit window, and click Next. Do I need to contact my bank? Given that FSA accounts are derived from client funds, and that weve had very reasonable FSA experiences with other companies, we would comment that if you want complaints from your workers about your WEX health FSA management choice WEX will get you complaints. ACTIVE makes the card available to use. Transaction fee:non-Puma stations incur a 0.50c transaction fee. For example, a Texaco fleet card can be used at Texaco locations. We have no recourse. Given the companys complaint total and resolution ratio, we have slightly adjusted the BBBs rating. To create a new policy, click Policy Management in the top menu, then Create New Policy. Merchants specifically claim that they only expressed interest in learning about fleet cards over the phone, but they soon found out that they had been signed up for long-term contracts by their telesales agent. It is purely a card associated with a particular brand, such as the ExxonMobil BusinessPro, offered exclusively through ExxonMobil, without a card network partnership. Furthermore, fleet cards may or may not be affiliated with the credit card brands, which affects everything from the costs to accept them to the equipment thats compatible with the cards. Since they took over billing for ExxonMobil I had to cancel my account with ExxonMobil because they like to charge unwarranted late fees every month. I am so furious as the HSA that my company sold me on assured me that it was paperless and as long as I was using the account for medical, vision, dental or pharmacy co-payments it would be covered. On the Card Details screen, set up the info needed for this card, including policy number and card status. Finance. As a company that prides itself on helping its clients operate better and more efficiently, we take these complaints seriously and do our. Such stations as Amoco, Citgo, Conoco, Diamond, Kwik Shop, Phillips 66, Sunoco, Shell, Sinclair, Texaco, Shell and Casey's accept the WEX card. Agencies can call 1-800-438-9140 to speak with a WEX representative concerning a WEXPay transaction. How does it work? I called to have the charge removed, they said I had to have the account number to do that. Look up and select the card you want to assign. Referral Partner Permissions. Worst company managing my health care funds. WEX Fleet cards are to be used only for fuel purchases or roadside services. WEX, Inc. They are a credit card company never has an HSA ever asked me for receipts before ever. Customer service is miserable. I am seeking legal advice to sue them to recover the monies they have received in my name (HSA). Do NOT use this company if you can avoid it. WexLocationCode.setTransientValue("wex02"); The card can be used at any gas station that accepts the card. Various vendors offer many different types of fleet cards, such as Wex and Voyager. Universal Fleet Cards These are fleet cards offered in partnership with traditional card networks and can be used anywhere those card networks are accepted. Get special fuel discounts and save on products and services for your business. However, they will continue to take my monthly contribution out of my paycheck. As fleet branded cards that are not associated with Visa or Mastercard, Wex and Voyager are not subject to the interchange tables used as the basis for Visa and Mastercard fees. The WEX Fleet Card is the fastest way for a growing business to drive real savings, with automatic fuel expense tracking, employee spending controls, purchase alerts, and exclusive discounts in the WEX EDGE savings network all in one fuel card. Our card works at a variety of merchants. Theyre all the same thing a card used to purchase gasoline or diesel, as well as pay for tires, oil changes, car washes, or repairs on vehicles in a fleet. Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. Store branded cards that dont have a credit card company partnership are only usable at the locations associated with the brand. Where does it work? GSA Fleet Card | GSA Women play an important role at WEX. Your email address will not be published. If you need more information, you can input your business info here and contact us for assistance. Wex has also received 205 informal reviews to its BBB profile, all but 2 of which are negative. Im sharing this experience in an effort to resolve this issue and get this company to rectify its negligence in responsibilities to their customers. Fleet cards differ from commercial credit cards in a few ways. The agreement with Pep Boys continues to increase the services . Then i get charged fees I got a private lawyer & CFPB is on notice and if your bills cannot be sent on time to be paid and you stop reimbursements to me for refunds, I will file suit contact Exxon mobile tell all my clients to stop using Exxon mobile due to fraud. WEX Inc. - Jiffy Lube to Accept Wright Express Cards With inflation at four-decade highs and consistently rising fuel costs, there is sufficient evidence that consumer sentiment may sour. High-risk merchant services provided through Electronic Merchant Systems (EMS). Of the complaints related to payment processing, the most commonly cited issues are poor customer service, unexpected fees, negative sales experiences, and delayed payouts. MORE THAN A SECURE WAY TO PAY, WEX FUEL CARDS HELP KEEP EXPENSES UNDER CONTROL. Before You Switch Processors, Find Out How Other Businesses Got Fee Refunds From Their Current Processor. Implementing pay-at-the-pump technology for a new gas station or transferring services when purchasing an existing gas station requires assessing your individual needs, and working with a processor that can support pay-at-the-pump. Its been months and we still do not have $$$. How does this make any sense whatsoever?? It is accepted at ExxonMobil gas stations or anywhere that Mastercard is accepted. Since Voyager and Wex are not affiliated with the major credit card companies, youll need to set up special applications within compatible equipment. In addition his contributions here, Phillip has also been quoted in several major publications such as The Los Angeles Times, INC Magazine, Miami Herald, Computer World, and numerous others. There are two options when it comes to taking fleet cards you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. Looking that way. There are per card, per month fees, as well a paper billing fees (applied as a default). WEX ClearView is a web-based data analytics platform that collects and organizes detailed data on fuel card spending. As a result, Wex highlights on its website that its cards are accepted at 95% of American gas stations. (Town name) Dental or Essential Eye? Again, there was NO explanation or warning. Wexs primary products are its self-issued fleet cards, which trucking companies and government fleets can provide to drivers to purchase gas and other necessities at gas stations across the country. Cards - We accept all major debit and credit cards, along with SNAP, WEX, Fuelman and other fleet cards. This review will focus on Wexs payment acceptance products for merchants. WEX Reviews: 1,048 User Ratings - WalletHub (207) 773-8171 Corporate Office. Today, almost all POS terminals have the required preinstalled applications to synchronize POS terminals. Wex Inc. does not appear to engage in any deceptive advertising strategies in its official materials. This review will focus on Wex's payment acceptance products for merchants. Taking fleet cards can open up your business to a huge number of potential customers, ranging from local taxi drivers to long-haul truckers. I notified WEX that this was fraudulent and was told the account wasTerminated assured me closed many times I continue to see statements each month with new charges The phone number for WEX is 866-544-5796 The address is WEX BANK PO Box 4337 WEX Fuel Card | Office of Administration - Missouri We're happy to help. All this has to be illegal. Would like to join in class action suit. Wex gas card approval NO PG! - YouTube We were charged finance charges on the new account, over $600!!! A couple of weeks later we were placed on credit hold for an account we hadnt been made aware of! Choose Money Codes from the drop-down menu, then Issue Money Code from the fly-out menu. Choose Cash Advance from the drop-down menu. So, in addition to the approx $187 interest charge that had carried over after paying my account balance that they said was due July 28 (ignoring the fact Id already made a second payment and had paid the entire balance), they charged me a $140+ late fee!! Thats the receipt this is ridiculous then they freeze your card what kind of HSA does that? They claim they need a receipt. Accommodating those rates requires different payment processing technology from a merchant account provider to transmit the amount of data required to facilitate the transactions. We find that their service and management algorithms are needlessly obstructive. Id rather just use my Spark card and get the cash back. However, you can get an idea of the costs, depending on which type of fleet card youre taking. Level 3 data may include odometer readings, vehicle or driver ID numbers, and more. Drivers can call 1-866-329-3471 or the customer service number listed on the back of each WEX card. Browse our accepting locations directory below, or use our online tool by clicking the "search accepting locations" button directly below. Click Limits in the top menu, then Update Limits. Where does it work? The purpose of the card is to be able to pay for medicines and Drs office visits. As the blog gained in popularity, Ben began directly assisting merchants in their search for a processor. Host Merchant Servicesis a registered Independent Sales Organization of Wells Fargo Bank, N.A., Concord, CA. To make things a little more confusing, there are multiple types of fleet cards: universal, store branded, and fleet branded. The company charges merchants 3.5% per swiped transaction, 3.5% plus $0.20 per keyed-in transaction, 3.5% plus $0.30 per phone transaction, and a variable early termination fee that appears to depend on the overall length of the contract at the time of early cancellation. Find out more about WEX WEX FUEL CARDS If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. I got a $40.00 account setup fee, $8.00 fee for 3 cards, $10.00 paper delivery fee, $11.17 program fee, and $110.95 finance charge. A few months later an obnoxious debt collection company starts hounding us. In the Add Prompt screen, select the type of prompt you want, then click Next. The sole purpose of the material presented herein is to alert, educate, and inform readers. At least thank me for giving you $1,000 that was meant for my 5 year olds education. After litigation was settled, Wex Inc. would hold up its end of the initial deal, however at a drastically reduced purchase price. There is some complexity to how fleet cards work. No cares when I called to tell them a $75 late fee on a $card fee was atrocious. By accepting fleet cards, you open up your business to a swath of customers you would not otherwise have. This type of billing is unethical at the very least. Ive closed my account with this company due to these exorbitant, hidden charges to my gas purchases, but I need the issue corrected to bring my credit rating back to its previously good standing! A policy is a set of rules that govern how a group of cards behave, including where they can be used, and what products can be purchased. The search results appear on the bottom of the screen. Level 2 and Level 3 processing rely upon different interchange ratesthan traditional consumer credit transactions. They left a message one time, we called to enquire and they said that we didnt owe anything (becuase their rep was apparently only aware of the new account!). Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). How Do I Accept a GSA SmartPay Account? | Smartpay WEX adds Visa to virtual payments offering. By contrast, a BP fuel card that doesnt bear the Mastercard logo is considered store branded and can only be used at BP locations. been used fraudulently They should take responsibility & notify they made a mistake Ive spent hours trying to get this handled They seem unwilling to do much Please help make this all stop Thank you Update As of today 8/4/2022 on the phone with WEX Statements keep coming. Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. To find out if you qualify for a Love's Express Credit card, please fill out the application online or print application and fax to 405-463-3954.

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