We went to Kay's off hwy 20 on January 2 and dropped it off to have it appraised and sized. A jewelry expert can help you find your dream jewelry. (Exchanges cannot be made at kay.com). When will my credit card be charged for my in-store pick up? Corporate Phone Number: +1-441-296-5872. Fix for a reasonable amount. I was told it could take up to 72 hours to hear back from a supervisor. read more. As a long time customer, I feel like I have been rob. Exchanges can be made at any Kay Jewelers location. In 1916, Sol and Edmund Kaufmann opened the first Kay Jewelers in the corner of their father's furniture store. A had a citizen wach for repair day lost it day give me a gift card for 425 dollars the card not working no wach no card I am out of money a was in store in outlet mall today for 2 hours no body activated my card tomorrow my marriage anniversary I vented to buy something card no good a am devastated wat a robbery lose my watch than give me a not working gift card I am going to reported to better business baroque I dont have extra money help he l p help help help. He was elated to find the beautiful ring that his deceased father had worn daily and was designed and made by his mother. First of all, check the store website. Very disappointed with kay. You can contact their customer service team by phone at 1-800-539-0066 or by email at. You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. If there are any questions related to these issues or any other issues, KAY Jewelers is dedicated to easing your misgivings all day long! you can get $200 off some orders from KAY Jewelers. I would like to receive my e card immediately. Also apply for our NEW Concierge position for the holiday season. Top of the Page, What do I need to bring with me to the store to pick up my order? Compare Coupons patiently and you may be able to get a 10% OFF. KAY Jewelers is an online jewelry retailer that offers a wide selection of fine jewelry, including engagement rings, wedding bands, and fashion jewelry. I also went to the doctor to ask about and probably have to go back since its getting bigger! I customized a wedding band for my fianc and it was a mess. Please note that all salary figures . The eligible items for the discount range a lot. We were not told that it was a promotion but a sale. Expressing love should never be stressful. We left the ring in their possession to be sized and appraised, and they told us they would contact us as soon as it came back from the appraiser. KAY Jewelers Customer Service Phone Number (855) 703-4522 & Emails } #greatcause. background: #515666; *Exchanges are not accepted at kay.com. Sunday: 10 AM 9 PM ET. The customer service representatives are very helpful and can answer any questions you may have about your account or payment options. The other kind lady apologized for her manager and tried to help me but I will no longer be dealing with anyone from that store . It's time to enjoy your shopping with such a big sale. Top of the Page, What is your policy regarding conflict diamonds? Repair by an Expert. The diamond in my ring fell out on May 7. She was very nasty with me and at first refused to listen to the entire situation. Let me trade up without spending $450 first. Top of the Page, Why do you measure jewelry in millimeters? We were never notified about the incident. Jewelry Repairs, Events and Other In-Store Services | Kay Top of the Page, What determines the price of a diamond? She lives out of state so I ordered online in her name and shipped it to her. How is this even possible that it is done electronically yet takes so long to get to me and I only become aware of this delay after I have made the purchase? It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I don't believe that we should be charged. Call KAY Jewelers customer support team and get help with any problems. You will be notified via email that we have received your returned order and that your method of payment has been credited. I had it insured and it appraised almost 30% more than what he paid for it!! Extended service plan: The Werewolf Diaries 2: Kapitel 5: Kayleigh - Weinmond: Deutsche Ausgabe: Ketterling, Corinna, Schwarz, Alicia: 9798377463382: Books - Amazon.ca Great customer service and fast shipping.Updates on my package Thanks Kay Jewelers.. Love Kays in Thomasville Ga! I went to pick up and the associate could not find my ring- what a mess? Salary wasn't the greatest. The processing time was one day longer than estimated, but shipping was a day shorter, so it worked out. Enter Street Address, City, State or Zip Code. Shop the latest and enjoy express delivery and free returns today. <br><br>Having traveled to 74 countries and lived in 5 countries, she has developed a heightened cultural understanding and exposure which is relevant to multiple . Kay is a jewelry company owned by Signet Jewelers that was founded in 1916, and the company is headquartered in Fairlawn, Ohio. Unless I can find my repair slip, they will not replace it. It can take up to ten days for this service. On Jun 10, 2022 3:16pm - called and Spoke with Theresa for 46 minutes. I turned my ring into the kays store on March 9. This profile has not been claimed by the company. In order to start the call, please close this box and then unblock your mic in your browser settings. How will I know when my order is ready for pick up at my KAY Jewelers store? Build your forever wardrobe with new season KAY KONECNA Demi-Fine Jewelry now on FARFETCH. when you purchase a product that is clicked through one of the outbound Repair paid for and diamond replaced. Explore KAY Outlet Exclusives for unique jewelry you won't find anywhere else. We were literally in shock, and appalled that the manager had no sympathy for a lost ring that meant so much to my boyfriend. They are professional liars for MONEY! Contact information is as follows: Here, KAY Jewelers is offering you $25 OFF on all their products. Excellent service. It is one of America's biggest jewelry store chains with retail stores located in large shopping malls, and it also offers customers online shopping for a range of jewelry products. Save up to 10% OFF on KAY Jewelers items. I paid approx. Global Technical Recruiter. .js-responsive-image { Kay Jewelers has a consumer rating of 1.59 stars from 29 reviews indicating that most customers are generally dissatisfied with their purchases. Custom designed jewelry is not returnable. Phone Number: 1 (800) 527-8029. For more information about reviews on ConsumerAffairs.com please visit our Sonya took the time to contact several Kay's to try nd track the band down. Also got a gem of a gift for Mom. Lifetime Diamond and Color Gemstone GuaranteeWe want you to be completely happy with your diamond and color gemstone jewelry, from the day you make your purchase, through all the years to come. * By clicking this link or texting this number (1+855-929-4190), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. On Took it in to exchange it and was told I couldn't exchange it by the 3rd manager. Kay Jewelers P.O. You'll have great cow workers and flexible schedule At Kay.com, they strive to provide the best customer service possible. Compare Coupons patiently and you may be able to get a 10% OFF. Fax: 503-268-4711 Correspondence address: Genesis FS Card Services PO Box 4477 . MORE+, KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. Brides Say Their Engagement Rings Were Lost Or Ruined By Kay Jewelers Top of the Page, When will my credit card be charged for my in-store pick up? } Starting out as a store that sold a variety of products, including jewelry, musical jewelry boxes, electric razors, and radios, Kay . Will I have to pay shipping charges if I request in-store pick up? I am only giving one star since you have to give a star to do the review. To give you a better idea of your jewelry's dimensions, 25MM is approximately 1 inch. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Give us a Call If you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service. Loved The Visit - Reviews, Photos - Kay's Fine Jewelry - Tripadvisor Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds.In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. Kay Jewelers has told just about everyone in America, "Every kiss begins with Kay." The chain jewelry store with locations in seemingly every shopping mall in the United States, Kay Jewelers has been a staple of American retail for decades, and it doesn't seem to be going anywhere. Compare Payment OptionsGift Cards. Vous avez un problme similaire? - did not follow up. From long wait times on calls and emails that go unanswered to unhelpful staff when it comes to finding jewelry or answering questions about items - Kay . Can I have someone other than me pick up my order? I also got an insane deal, it was just over $300 for a 14k white gold ring with 1/4 carat diamond. I have purchased a second wedding ring and it was the WORST MISTAKE EVER! Top of the Page, Can I have someone other than me pick up my order? . The Kay credit card customer service phone number for payments and other assistance: 855-506-2499. Credit Card Payment Address. Store manager wouldn't exchange or refund. I am currently experiencing the same issue! Currently, I work as a sales associate at Kay jewelers, studying marital dynamics for my clinical psychology degree . *To obtain authorized service under the Extended Service Plan, the covered goods must be taken to any Kay Jewelers location. You just need to follow some tips to get $25 off select merchandise. This situation became the most unprofessional experience of our lives! Customize your dream ring from a selection of fancy shaped diamonds and trending precious metals. I love my Leo diamonds. Do not buy from them. Not a phone call. Cancelled order and full refund because it was within a half hour of purchase. I called her desperate to find a band for my wife that was getting discontinued. It came out because the JEWELRY IS NOT A GOOD QUALITY! Please advise if there is anything that can be done to accommodate this inconvenience. We appreciate that you've chosen Kay Jewelers. I have spent a ton of money at Kay's because of Chris. Kay's Fine Jewelry: This is where you need to buy your jewelry in the Caribbean!! Contacting Kay Jewelers. Custom designed jewelry is not returnable. I would also like a copy of the transcript from my phone call on June 10, 2022 with Theresa. Online: Log in to your online account or use the EasyPay feature in order to pay your bill. IF YOU WANT QUALITY JEWELRY DO NOT SHOP AT KAY JEWELERS. How do you tell someone this? This is the WORST business to deal with. Both of these pieces were very special to me as it signified the 25th anniversary of my wedding and the other ring was an extension to my mother's wedding ring when she passed. (Trade-ins are not accepted at kay.com. Thanks again Ashley! It is beyond comprehension that any business manages to stay afloat when treating customers as we were treated. Top of the Page, Do you offer engraving? .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a { *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. This ring constantly loses the diamond and have had multiple issue with it. Kay JewelersPO Box 740425Cincinnati, OH 45274-0425 All of our rings are sized to what has been determined is an average finger size. They worked together to approve a replacement bracelet for about the same value. It never stated that if a ring couldn't be repaired, that I would be given the value from 20 years ago that I paid. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. Top of the Page, What is Kay Jewelers return and refund policy? Your order will be shipped from Kayoutlet.com to the KAY Outlet store of your choice. Our customer service begins with the sale and never ends. Website: Kay Jewelers Website Kay Jewelers Customer Service Hours. They are a disgusting corporation!! Top of the Page, What is the difference between white gold and platinum? Learn More. This company is a SCAM with jewelry. With a wide selection of styles and prices, Kay.com is the perfect place to find the perfect piece of jewelry for any occasion. they also have a team of knowledgeable customer service representatives available to answer any questions you may have. I called the store and asked for a district manager and they gave me a wrong number. I call to have it fixed and was told no. - how come they dont call to let me know? $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. It was 25% off. MORE+, Save up to 10% OFF on KAY Jewelers items. Certain metals such as tungsten and titanium cannot be sized. transition: all 0.5s ease; Always trust Kay Jewelers. Consumers complaining about Kay Jewelers most frequently mention customer service problems.Kay Jewelers ranks 142nd among Engagement Rings sites. I don't want to write this same paragraph over and over), My visit to Kay Jewelers in Fleming Island today was amazing and Unbelievable. This review was chosen algorithmically as the most valued customer feedback. Kay Jewelers customer service and expertise. I would highly recommend kay.com for your jewelry purchase. Customer Service Technical Support. When you purchase a ring on kay.com, you will be shown the size (or sizes) in which the ring is available. Top of the Page, Will I have to pay shipping charges if I request in-store pick up? Learn moreIf your online purchase was picked up at the store, it must be returned to the store. You have added the max number of Favorites. My account is [protected] if you have any questions or need to search the account. Desired outcome: enhance your experience. Customer Service Number: 1-800-527-8029. Your Jewelry Consultant is ready to talk! Already frustrated.We were shocked when we were informed that a burglary had occurred, and my boyfriend's ring had been stolen on the 4th of January. Then, on the January 3rd they charged me for the Engagement ring and said it was going to be shipped almost 2 weeks later. Kay Jewelers Review: No. 1 Jewelry Store in The US (or Not?) You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. Average Kay Jewelers Customer Service Representative hourly pay in the United States is approximately $12.91, which is 9% below the national average. We're Available. Saturday: 9 AM 10 PM ET. Sales person very helpful; explaining that once paid off my rings have a life time guaranteeand would be sized at no charge. durable and stronger than white gold. What are you looking for? How will I know when my order is ready for pick up at my KAY Outlet store? To write a complaint about Kay Jewelers and get an answer from the officials of Kay Jewelers, Complaintsboard.com's objective complaint writing and answer providing system can be used. @media (max-width:767px) { See below for other approximate conversions.3MM is approximately 1/8 inch6MM is approximately 1/4 inch13MM is approximately 1/2 inch19MM is approximately 3/4 inch25MM is approximately 1 inch50MM is approximately 2 inches75MM is approximately 3 inches Kay's Fine Jewelry: Loved The Visit - See 510 traveler reviews, 67 candid photos, and great deals for St. Thomas, at Tripadvisor. We bought a bracelet and an Opal ring for my daughter as well. I am very good at My wedding band lost a diamond two years ago, it took over seven months to get back due to Covid. The release is me agreeing not to make any negative comments on social media and that we have resolved any issue amicable. Top of the Page, Do you offer any warranties on your merchandise? Solitaire Engagement Rings | Kay Copyright 2022 Consumers Unified LLC. And not to mention the fact that James Allen has over 200 settings for a diamond like this, and Kay has less than 20 settings for all the diamond shapes in their inventory for 1 carat diamonds. Find trusted, reliable customer reviews on contractors, restaurants, doctors, movers and more. What industry does Kay Jewelers compete in? To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. Mon. I called customer care and no one called back. .owl-carousel .owl-controls .owl-pagination .owl-page span { From warranties to orders, Customer Support can answer all your questions. Affiliate disclosure: Hotdeals.com uses affiliate programs for They say I had 60 minutes and denied cancelation. Kay Jewelers Customer Service; Kay Jewelers Customer Service Phone Number Phone Number: 1 (800) 527-8029. Average Customer Rating. What is your policy regarding conflict diamonds? Thank you Catherine for going out of your way to replace my exact match ring. *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. I would like to write a letter to your corporate offices. Kay Jewelers has resolved 87 complaints. I will have to take legal action to resolve my claim. Pinterest (Visited 147 times, 1 visits today) You may also like. KAY Outlet offers engraving on select merchandise. I purchased a 1 1/2 ct. tennis bracelet in 2012, and unfortunately it has been broken and repaired four times. I wish they could be bottled and distributed for anyone doing their job everywhere. Desired outcome: I asked to return them and Share your photos and videos with others to prove the truth of your words. I requested a replacement, but an exact replacement could not be located, so I asked if I could replace mine with another diamond bracelet from their store and pay the difference. Kay Jewelers Reviews - 29 Reviews of Kay.com | Sitejabber Kay Jewelers was founded in August 14, 1910. This will surely increase the credibility of your complaint. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Our content is intended to be used for general information purposes only. Will I have to pay shipping charges if I request in-store pick up? color. FAQ. No, there are no shipping charges applied to orders shipped to a store. Just trade it in for a upgrade. For a price quote on specific engraving requests, please visit your local KAY store. ForLocations, The World's Best For Customer Service Info. We were told the possibility of recovery was highly unlikely. HotDeals uses cookies from third-parties or affiliate networks to they offer a 30-day return policy, free shipping on orders over $50, and a lifetime warranty on all of their jewelry. Salary information comes from 25 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Ill took that chain back and they swap it out for another gold chain and now Im suffering a sebaceous cyst on my right torsos. Simply bring it into any KAY (or Sterling Family of Jewelers location) within 60 days after your order was shipped (within 30 days for watches). My store experience at Kay Jewelers was absolutely amazing. On Christmas Day when I opened my gift, my brand new 1 carat tennis bracelets was missing a diamond. This will surely increase the credibility of your complaint. Horrible material and so over priced. cart reminders from KAY at the cell number used . How come they dont keep it in a safe or a common place for pick up? Check Kay Jewelers order tracking status and View the latest delivery statuses of your Courier, Parcel, Package, Shipping online in seconds. My husband bought me my 10 anniversary ring set from Kay, like most young people when you first get married you cant always afford what you would like to buy your spouse. Top of the Page. The easiest way you can pay your Kay Credit Card is through your online account or by using the EasyPay feature. color: #515666; We have purchased an engagement ring and two custom bands to go with it (approximately $6,500 total) from your store. To calculate the overall star rating and percentage breakdown by star, we don't use a simple average. Please call Customer Care at 1-855-506-2499 (TDD/TTY: 1-800-695-1788) to discuss how we can help. <3 my kay.com :), Great service and products. Email Kay Jewelers | Tips & Talking Points - GetHuman What do I need to bring with me to the store to pick up my order? Click here to get notifications about new complaints of Kay Jewelers. When I ordered my 2nd custom band, I received an email including pictures of my supposed wedding set Share your photos and videos with others to prove the truth of your words. I mostly enjoyed the shopping experience from here. What address can I use? I have two options: a. But long before becoming a nationally recognized jewelry retailer, Kay was the simple idea of two enterprising brothers from Reading, Pennsylvania. After 30 days, your order will be returned to kay.com and your method of payment will be credited. We received a bill charging us all of the incurred interest. There was no one in the store but workers standing around . You will receive an email advising you when your order is shipped and another email when your order is ready for pick up. Kay Jewelers does not sell conflict diamonds. Please read reviews from customers as myself or I promise you that you will regret going to Kays. Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds. They are the WORST company to deal with for a refund. Returning your KAY purchase is easy. The millimeter is our standard unit of measurement for jewelry dimensions. Even though it didn't ship yet I was told they cannot change the city state and zip code. Often, support service operators "redirect" customers to the site with a request to first . Above all, provide memorable customer service to clients and workers according to our top-notch service standards. I called them and they told me that they had found and it would take another week to be ready for pick up. For a price quote on specific engraving requests, please visit your local KAY Outlet store. Need Assistance? Since your jeweler can't repair my ring, I would like to take my ring to a jeweler who can repair it, and have the repairs paid for by Kay. What Is The Customer Service Number Of Kay Jewelers? Order--number [protected]. www.survey.kay.com Kay Jewelers Guest Satisfaction Survey Kay Jewelers Service Request Tracker - Starco Jewellers Here is what we cover: We will replace, free of charge*, any diamond, emerald, ruby or sapphire covered by this Guarantee if it chips, breaks, or is lost from its original setting during normal wear. I had read all the reviews after purchasing, and got really worried. That's a $1360 difference. Do you offer any warranties on your merchandise? border: 1px solid #515666; The sale associated was so patient and polite and very helpful. The latest complaint engagement ring was resolved on Aug 18, 2014. Later I was told it was a custom order and not returnable for that reason. } I got an email on December 29th saying I would get my refund in 7 days. (Engraving is not available on kay.com.) Every time I find an good customer service representative at Kay Jewelers they seem to let them go. So frustrating, the customer service rep said theyd escalate it and someone might reach out in a week, after they spoke to me like I was dumb because I didnt know my order was custom might I add. She found the exact ring at another kay store in riverside. I will never leave my ring in bleach again. Certain metals such as tungsten and titanium cannot be sized. purchases from Amazon.com. I have the jewelry/gold repair guarantee that was paid for when I purchased my ring. How can they make sign that and dont release my ring? Kay Jewelers information: contacts, address, founders, CEO, services, and products. I gave them the ring to have it repaired and they have lost my ring and will not replace it. I googled it and it said do not put your rings in bleach, I did not know Clorox would damage my ring. The best part is that she did this on one of the busiest weekends for Kay Jewelers! I recommend that you find a different jewelry if you want it repair right and if you want the ring returned back to you. The candidates seeking career growth in the jewelry industry or customer service can check Kay Jewelers' job portal and find various job posts at its jewelry store locations. Twitter. ; Over the phone: Call (855) 506-2499 to make a payment over the phone. I ordered a pre owned ring on 11/28 and I received it by 12/6. They sell no bands in store. I will pay a private jeweler to fix the earrings. Get buying tips about Jewelry Stores delivered to your inbox. The trade-in value is the original purchase price, excluding charges such as tax and shipping. No, there are no shipping charges applied to orders shipped to a store. You are going to save $50 OFF with it. We always have a deal, from KAY Outlet Values to Clearance Jewelry and Retired Styles, you are sure to get a bang for your buck at KAY Outlet. Don't hesitate to place an order now. We tell them why were there, and they start looking up our account. Top of the Page, How will I know when my order is ready for pick up at my Kay Jewelers store? You can find contact details for Kay Jewelers above. I ordered a necklace for my aunt for Christmas. Qishare 59 Inch Shoulder Strap,Adjustable Universal - Amazon.com Have you taken the Kay Jewelers customer satisfaction survey yet? Check out the difference between prices: James Allen 's diamond ring is $3830 at full price. Really?!? Top of the Page, What is your policy regarding the gold supply chain? She looked at me up and down and another lady asked me how I could be helped , I told her I was needing a cleaning done on my ring and she interrupted her and said we are to busy we cant do that , come back Monday or something . Customer Service - Kay Not very customer friendly, Desired outcome: Kay Jewelers is a brand of Sterling Jewelers that offers wide range of engagement rings, wedding rings, diamonds, gemstones, metals, watches and more. What colored gemstones are considered precious? Alexis Pluss - Sales Associate - Kay Jewelers | LinkedIn By using millimeters, we can provide you with the most accurate height, width and length for your jewelry.