Simply put, MARTA does not have enough Bus Operators to operate all the trips on all the various routes. MARTA Mobility operates during the same days and hours as the fixed route bus and rail services. Marta Mobility 2010-2023 - signNow Customers who are travelling to or from large, multiple unit apartment or office complexes must meet the Mobility Bus at the curb closest to their address. MARTA The MAC subcommittee meets once a month to hear customer appeals and make its recommendations to MARTA. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. If the complex is inaccessible to a MARTA Mobility Bus, customers must meet the bus at the main entrance of the complex. MARTA runs hundreds of buses over 91 routes covering over one thousand route-miles. Is a shared ride, advanced reservation mode of public transportation. Disruptive, harassing, or threatening behavior is prohibited. Customers may also cancel via the MARTA website @ The completed application (both Part A & B) must be faxed to 404-848-6900, or mailed to: Mobility Service, 2424 Piedmont Road NE, Atlanta, GA 30324. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. To be viewed as accompanying the eligible customer, the PCA, travel companions, and children must have the same origin and destination points as the eligible customer. MARTA Mobility is a complementary paratransit service that serves 11,000 individuals who are unable to utilize accessible fixed route public transit due to a physical or cognitive disability or limiting health condition. 3. 30 Alabama Street Atlanta, GA 30303 Monday - Friday 8:30 a.m. until 5 p.m. The Reduced Fare pass is only compatible with one-way tickets, round trips and trip packages in multiples of 10 or 20. Eligibility for MARTA Mobility usually extends for three (3) years from the date of certification. Information Needed to Make a Reservation: Trips are scheduled to provide travel times that are comparable to the time it would take to complete the trip on fixed route services plus thirty (30) minutes (allowing for transfer times). Mobility Fares; Partnership Program; University Program; Student Program (K-12) Group Discount; Parking. Ride times are subject to traffic delays or mechanical problems that result in customers on-board time being delayed. All fare types must be loaded on a MARTA Mobility Breeze For example, a person may be able to reach bus stops that are no more than three blocks away, and where there is a safe, accessible path of travel, but she may require paratransit if distances are greater than three blocks, or if there are path of travel obstacles such as steep hills, deep snow or ice, or other obstacles. Superintendent of Mobility Operations PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication. MARTA Mobility | Atlanta, GA | GatherMS Door-to-Door service is available to customers who require such assistance. The appeals hearing must be conducted within thirty (30) days of receipt of a request to appeal. Should such assistance be necessary, but unavailable while customers are on the bus, MARTA will contact emergency medical services to administer the required medication at the customers expense. Customer Service. The CCR will make every effort to accommodate requested pick-up or drop-off times. MARTA Police (Emergency) 404-848-4911. The call center is voice automated on Saturdays, Sundays, and holidays for next day service only. The suspension will go into effect on the 15th day of the next month and will last seven (7) consecutive days. This service is designed for customers who can use the fixed route system if an accessible route is available to them. A.Unconditional eligibility (all trips), This is a person's eligibility category when it is not reasonable to use the fixed route service under any circumstances, regardless of weather, distance to the stop, and so on. The assigned Mobility Bus is scheduled to arrive during this time. However, a replacement fee will be charged for each lost or stolen card. For this reason, different types of eligibility that have developed in the transit industry, including: MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. If customers have a temporary disability, they may obtain MARTA Mobility eligibility for the expected duration of the disability. The application allows for the following online: traveltraining@itsmarta.com. Cards MUST be turned in immediately for a re-placement at no cost. The MARTA Mobility Breeze Card will allow Mobility customers to use MARTA fixed bus and rail at no charge. Customers must load fare, trips, or passes onto their MARTA Mobility Breeze Card or pay cash for each trip. Service cannot be provided earlier, later or on days when regular MARTA service is not available. Show details How it works Open the application for marta mobility and follow the instructions Easily sign the marta mobility application pdf with your finger Send filled & signed marta paratransit application or save Two important qualifiers to this category are included in the regulations: Architectural barriers (environmental conditions and architectural barriers not under the control of the public entity do not, when considered alone, confer eligibility.). MARTA Mobility Operators are expected to obey the same rules as our customers. MARTA Employee Self-Service We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. MARTA Mobility service is restricted to the ADA designated service area within Fulton, DeKalb, and Clayton Counties along a mile corridor located on each side of all MARTA fixed route buses as well as mile radius around each rail station. Subscription service is offered as a convenience to our customers and is accommodated on a space available basis. Reservations can be made by calling Paratransit Reservations at (770) 427-2222. A MARTA Mobility Service Agent will explain the service and/or mail an application. Should an application be denied, the applicant has the right to appeal. Untapped Breeze cards will lose value if not activated within this time period. If you were issued a temporary card, your eligibility to participate in the Reduced Fare program will expire on December 31st of the current year. Mobility Operators do not provide services that exceed door-to-door assistance. . To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. MARTA Police (Non-Emergency) 404-848-4900. PCAs travel at no cost when accompanying the eligible customer. Customer with visual impairment and service animal assisted by a MARTA Mobility Operator If anyone else is caught using your card, the card will be confiscated and you will have to wait a minimum of 30 days before receiving a replacement. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. MARTA's Fixed Route services include bus and rail transit services. This applies to an individual who cannot independently navigate the fixed route system (board, ride or disembark from a bus or train). Personal Care Attendants (PCAs): A maximum of (two) 2 children under the height of 46" may accompany a MARTA Mobility customer free of charge. 1. The lift can only be occupied by one person at a time. To qualify for one of our Reduced Fare Breeze Cards, you'll have to do the following: The initial card is free, and your first replacement is only $2. Customers are encouraged to cancel and confirm future reservationsby using our automated system at 404-848-4212 or by speaking with a CCR at (404) 848-5826. MARTA Mobility does not access residential driveways. The Travel Training program is a short-term, personalized service designed to help individuals learn to use MARTAs buses and trains independently. The customer may write a letter requesting an appeal to: Customers will be asked to leave a voicemail with their name and phone number. MARTA Mobility Appeals Panel MARTA You can also contact MARTA customer service: 404-848-5000 or email: schedinfo@itsmarta.com. MARTA . A MARTA Mobility Service Agent will explain the service and/or mail an application. 2424 Piedmont Road, NE When it does expire, you'll have to provide the same documentation you originally provided as proof of your qualifications. . Accessible Services - MARTA Today, everyone at MARTA has access to our MARTA Employee Self-Service application. Requests to suspend subscription service must be made at least thirty (30) days in advance. The thirty (30) Minute Ready Window will begin at the stated Ready Time. view details. This includes following or stalking passengers or employees. Please note that your application will not be processed until MARTA Eligibility receives your completed Part AandPart B forms. Names of complexes or subdivisions, as well as building, apartment or suite numbers, and gate codes. We offer Reduced Fare Breeze Cards to eligible senior citizens, people with disabilities and Medicare cardholders. MARTA Atlanta, Georgia 30324-3330. When the Mobility Bus arrives within the Ready window, customers must board the Mobility Bus within five (5) minutes of its arrival. Visit our MARTA Mobility page to see the qualifications for this service. Mobility buses are equipped with four (4) point tie-down securement systems and MARTA strongly encourages customers to be secured in accordance with the standard operating procedure. A subcommittee of the MARTA Advisory Committee (MAC) will make recommendations to MARTA at that time. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. The fax number for Mobility Eligibility is 404-848-6900. MARTA attained the Silver level of recognition for its sustainability efforts. Mobility Operators cannot place themselves or the customer in danger (i.e., pushing, pulling, and lifting weights that strain the operator, traveling over threatening or potentially harmful terrain, slippery surfaces, etc.). Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY MARTA Mobility Paratransit Service is an origin to destination public transportation service for individuals with disabilities who are prevented from using MARTA's Fixed Route transportation services. Overview Additional companions will be allowed on a space available basis. The Warning Letter also provides the customer with an opportunity to dispute the listed No-Show infraction, and provide proof of extenuating circumstances that may have caused the infractions. Weekday: 4:45 AM - 1 AM; . MARTA Upon receipt of the Breeze Card, Customers will be asked to sign a written affidavit which acknowledges the following points regarding the use of the Mobility Breeze Card: 1. 404-848-5000 . The fax number for Mobility Eligibility is 404-848-6900. Travel Companions are subject to the regular MARTA Mobility fare. Individuals with a hearing impairment may use Georgia Relay Service at 711 or TTY 1-800-255-0135. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. For everyones benefit, fixed route and rail operators announce major intersections, destination points, transfer points, and requested stops. Service cannot be provided earlier, later or on days when MARTA fixed routes bus and rail services are available. To request an alternative format, please call MARTA during normal business hours at. After the applicant has reviewed and verified the information, he or she must provide signed authorization for a Health Care Professional to release information. Bus times vary by individual route, so be sure to check the schedule for your specific route. Once on board the Mobility bus, customers should remain seated until they have arrived safely at their destination and the Mobility bus has made a complete stop. to request that an application be mailed or emailed to you. I think that things are what you make it. Rail stations have both elevators and escalators. MARTA Please contact Customers will be sent a letter of eligibility determination in writing, or alternative formats if requested. It is the customers responsibility to maintain a valid MARTA Breeze Card and to reapply for service prior to ones eligibility expiration date. If the thirty (30) minute ready window has ended and the Mobility Bus has not arrived, the customer should call the ETA line at. Accessible Services - MARTA When does my Reduced Fare Breeze Card expire? A customer traveling from a large office building, medical facility, or other similar area must meet the vehicle at the curb closest to the main reception desk or lobby entrance. 404-848-6900, Two hands exchanging a MARTA Mobility Breeze Card with a large slash indicating an unauthorized exchange. 404-848-5826. Mobility Operators are prohibited from administering medication. The ADA also includes temporary eligibility for people with disabilities that prevent them from using the fixed route system for a limited period of time. MARTA The customer cancels a scheduled trip less than two (2) hours before the established Ready Time (Late Cancel). PDF RIDER'S GUIDE - Metropolitan Atlanta Rapid Transit Authority A MARTA Mobility Service Agent will explain the service and/or mail an application. Customers must present a valid MARTA Mobility Breeze Card or Identification (I.D.) For safety reasons, please do not distract the MARTA Mobility Operators by engaging them in unnecessary conversation while the Mobility Bus is in operation. 404-848-5000 . However, MARTA Mobility recognizes that service beyond curb-to-curb may be needed by some customers due to their disability. Helpful Numbers - Metropolitan Atlanta Rapid Transit Authority 5. Drinking alcoholic beverages and open alcoholic beverage containers are prohibited. Update: The first of Atlanta's Streetcar vehicles has been repaired and is back in service. MARTA will transport packages that a customer can independently carry on or off the Mobility Bus in one trip. 404-848-5826. Reservations can be made by calling MARTA Reservations at (404) 848-5826 to book trips between MARTA and CCT. Requests to suspend subscription service until further notice will not be accepted. Under the contract, MTM will leverage its On the Move program to perform paratransit eligibility certifications. MARTA Mobility. Door to Door Assistance is available upon requests (see pages 5 - 6). Visit our Mobility Bus The buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta. Student Program (K-12) Group Discount. The assigned Mobility bus is scheduled to arrive during this time. Mobility Fares pageto learn more about paying for MARTA Mobility. Student Program (K-12) Group Discount. Card or the customer must pay cash. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Riders' Advisory Council; MARTA HOPE Program; . The CCR evaluates alternatives and may offer the customer a 6:45 AM Ready Time. . If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. They can also load their cards at MARTA RideStores or by calling media sales at 404-848-5000. Explore how you can get around any personal limitations, Talk with you about what you want to do and where you want to go, Teach you to read MARTAs maps and schedules, Teach you to board, ride and exit the rail and buses, Travel with you on those first few trips so you can feel confident on your own. Get to Know MARTA. Reservation or MARTA Mobility Agents name, if concerning a telephone conversation Leadership; History & Vision; MARTA at a Glance; MARTA Service Standards; Key Performance Indicators . Customers requiring medication or oxygen at regular intervals should be advised that travel time on the MARTA Mobility Bus may be as long as the same trip on MARTAs fixed route services plus an additional thirty (30) minutes. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. Example: During the review of infractions for the month of June, it was determined that the systems average number of No-Show infractions for the month was two (2). Explanation of incident, suggestion or comment, Voice: 1-866-377-8642 The priority set by the customer will help determine the Ready Time and the thirty (30) minute Ready Window.. If you were issued a permanent card, your eligibility expires three years from the date of issue. MARTA Mobility. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . Text Only September 2022 Mobility Newsletter, Text Only_May 2022 Mobility On-the-Move Newsletter, July 2022 Mobility On-the-Move Newsletter, Text Only_July 2022 Mobility On-the-Move Newsletter. A requested trip time may not be available. MARTA will transport other small pets, confined to rigid pet carriers with locks or latches carried on by customers and kept out of the aisle and off seats. Part B of the application must be completed by a licensed rehabilitation or medical professional affiliated with an accredited service center working with disabilities. Visitors with Disabilities: Visitors to MARTAs service area who are certified with another Paratransit or similar service will be given presumptive eligibility and able to ride MARTA Mobility for up to twenty-one (21) days each year without requiring certification by MARTA. Customer Service. Being on time for scheduled trips enables MARTA Mobility to operate efficiently for all customers. MARTA Mobilityis our service that provides ADA Complementary Paratransitservice to anyone unable to ride or disembark from our regular MARTA transit services. Transfers between MARTA Mobility and Cobb County Transit (CCT) Paratransit are free at the MARTA Arts Center Rail Station and the CCT Cumberland Transfer Center.

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