LIARS!!! We are waiting for the event promoter to update their website with how they are moving forward with 2020tickets. I love them! This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. Last Updated on June 24, 2020 by Dave Clark i am not interested in a credit that expires so therefore am requesting my full refund. StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money i have attached the information from the venue. I also don't know if they changed their marketing but it used to be that all of the fees were included in the price. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. This cant be legal but i must say i had the same thing happen with seatgeek for a April show and took legal action against them and instead of $500 they had to pay me well over 2000 in fees for my full refund and time wasted fighting with them for 5 months. Hotels Using NFTs to Create a StubHub for Lodging Reservations - WSJ. Overall awful experience with only one of four tickets received for $500. IT WAS NOT DISCLOSE THAT THE VIEW OF THE FIELD WAS OBSTRUCTED. Following the change in policy last year, many customers complained and filed lawsuits highlighting how StubHub backed away from its long-standing Fan Guarantee refund policy without informing consumers. We're not refunding money at this point,'" Cormier said. Use of this website signifies your agreement to our. We are changing the way you register and sign-in to the StubHub Community. StubHub Refund Ticket by Phone. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. They could not refund me nor give me the seats I wanted. I purchased tickets at the very last minute and got amazing seats. Do not buy tix here! Stubhub is such a ripoff. This doesn't make any sense and I transferred these tickets way early on before COVID. StubHub changes its refund policy during COVID-19 pandemic, how you can still get your money back May 20, 2020, 3:42 PM 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker. I was told at the door stub hub does this frequently. "We were only allowed 120 percent credit toward future concerts, not refunds. Terrible service as solution they've suggested me to sell them again, so fraud other people! Learn from our industrys leaders, discover whats happening, re-connect with friends and make new connections at, https://www.theticketingbusiness.com/2021/05/04/stubhub-offers-refunds-for-pre-policy-change-cancellations/, All TheTicketingBusiness News, Events and Job Opportunities, straight to your inbox. i am not interested in a credit that expires so therefore am requesting my full refund. New York Mets Ticket Policies for Impacted Games | New York Mets - MLB.com Next time I am going to use a credit card gift card to secure my account so that they can't behave this way. If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. NEVER AGAIN will I use STUBHUB. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. StubHub Return Policy + How to Get a Refund on StubHub - TechBoomers.com You will enter your community username and new password and done! What does "100% guaranteed" mean these days? On or about May 3, 2021, Defendant announced that it would provide Eligible Copyright 2012 - 2023, ReturnsAndRefunds.com. Hi need a refund for 4 tickets for a festival sold at 69 each but with a real value of 6 euro because they are for children! 'You're stealing my money': StubHub leaves customers feeling screwed You can send a private message to us here @TeamStubHub. Too late to purchase decent seats. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. BEN: MASSACHUSETTS HAS CLEAR RULES ON RETURNS AND REFUNDS. Analytical cookies are used to understand how visitors interact with the website. I purchased tickets for a James Taylor conert and paid for them months in advance. Called stubhub, no help! In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. StubHub's stated policy offered full refunds of ticket purchase prices and fees for canceled events. Just notified by email of event cancellation for Atlanta United vs Orlando. They explained to us the person who registered the wristband could show up to the event and claim they lost it. We greatly appreciate our communitys patience and understanding during this extraordinary time.. StubHub said: The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company all contributed to StubHubs decision to make this move now.. We were going just to see one of them. "I certainly urge the [Attorney General] to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said. You can resell your ticket using either an app or a PC. Required fields are marked *. This website uses cookies to improve your experience while you navigate through the website. I am beyond angry and disappointed. Is Beyonces Tour Another Dynamic Ticket Price Mess? Never again will I use StubHub! Unfortunately, my order was submitted when I was clicked the cancel button. In Stubhub's response to coronavirus-related cancellations, (updated on April 10) the company is offering customers a coupon for 120 percent of their original order if their event has been. On Feb. 26, StubHub's general counsel was hailing the company's . I have reported this sale as fraudulent to my cc company as the 200% mark up is outrageously criminal. Refunding tickets to a cancelled event - stubhub.community Did you find it helpful? I would like a refund!!! We made the long trek to the venue, spent some money on merchandise, drinks/food and then found out that the artist we were there to see was a no show. Stub hub is asking me for "proof of transfer" when Wells Fargo never gave me the option to transfer these tickets. Last year, they cancelled the event and refunded people who bought their tickets from their website, but stubhub changed their policies in the mist to not do that. Yes tonight I was buying US Open Tickets and meant to buy Day session and by accident I bought night session. I have explained this to them and basically they don't give a crap. The parking pass was sent to me with in 5 mins. StubHub has updated it's refund policy for canceled events, previously you'd receive a full refund. "I certainly urge the to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said.StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. If you sell on Stubhub they will waive the sellers fee. However, within a couple of days of filing a complaint with the BBB they had paid me for the second ticket. I called them within minutes to inform then that they made a mistake and their position was nothing they could do, no order cancellation, nothing. Purchased 2 tickets to a college basketball game. I bought real actual tickets on eBay and will fight these bastards for my money I paid for the promise of a ticket! As pointed out by @don_shano, this is. StubHub Faces Lawsuit for Changing Refund Policy in Wake of COVID-19 Customers say yes, >> JANUARY 24, WE PURCHASED THE TICKETS. How is this right? They opened up a tech investigation and realized that it did not actually state on the original order alcohol free section. THESE PEOPLE ARE ENTITLED TO THEIR MONEY BACK. After a few minutes of having placed the order I realized that I had selected the wrong date, a week earlier than what I actually needed. Stub hub is a 3rd party seller. Read this advice or complain & cry later on.. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. I am traveling today from Mexico to Madridfor what? Describe your scenario and include any supporting evidence. StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes I just hope I get my money refunded. Other sellers may take a case-by-case policy. This will be reported to the BBB and any other place I can provide this borderline illegal activity to. I purchased a Citi field parking pass for Mets opening day. I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. That's not their fault, that's your fault. If you have recently made a purchase with StubHub and believe you're eligible for a refund, follow the below steps. FRACK! PDF COUNTY OF DENVER, COLORADO Denver, CO 80203 WEISER, ATTORNEY GENERAL You dont get to change the rules to suit you after the fact. StubHub Refund Class Action Lawsuit - Gibbs Law Group The Hollywood Reporter is a part of Penske Media Corporation. Hi, @Fatsuma! Or am I screwed. It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. These people are entitled to their money back.". Action 9 helps customer get StubHub refund despite policy change The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. Your service is terrible and not worth the fee. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. All of our tickets were void, fakes, frauds. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. Their tech team looking into it or b.) Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy, said Maryland Attorney General Brian Frosh in a statement. "A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. This cookie is set by GDPR Cookie Consent plugin. We lost the concert for that. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. I want a full refund as we lost jobs and need that money. StubHub Returns and Refund Policies Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . I didn't receive my ticket and they won't give a refund only a worthless coupon. Concert was postponed to October and was just canceled. They charged my account even after I transaction. BEN: GARY HEADED TO STUBHUB WHEN HE WAS READY TO BUY HIS TICKETS TO BON JOVIS TOUR STOP IN BOSTON. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund Sell tickets safely and securely: It's free to list your tickets Set your price and adjust it at any time before your tickets sell StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. Attorney General Yost Inks Agreement with StubHub to Issue Ohioans

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