I recently had the same experience. The fact that the buyer claimed the item didn't work instead of INAD (item not as described) also would have made it easier to prove.my case. The buyer has since responded and accepted that it was delivered somewherebut not to him. I wanted to get some advice before I contacted, but I had planned to, yes. I'm having an issue with something I purchased on Facebook Marketplace Five! The customer kept giving vague details claiming their friend was the brains behind the operation and they needed my address to mail it back. I have had a few people say they didnt receive their orders when I know I sent out to all of them. Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. Buyer pretended the item/ring was not as listed. The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? Help for buyers and sellers. If he ghosts you, you scared off a scammer. Heres how. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. You have to make them paying you off a better deal than the hassle you will continue causing for them. Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. Press question mark to learn the rest of the keyboard shortcuts. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Additionally I have filed a local police report (which they closed since they can't prove "who" the offender was) and filed a mail fraud case with USPS. If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. In your case going to the post office and having them run a report of the returned item weight (shoes should weigh a lot more than a shirt), and giving you a copy, should be enough to prove it. Theres no possible way I sent the wrong item so hes trying to scam me. Example: The listing said "new," but the item was clearly used. Ebay always takes out the fees and send the remaining money to the Bank on file. Supervisor told me to hold up on Police report and wait for UPS to step in. Buyer returned a different item, this is what it took to get ebay to 09-10-2020 People are getting desperate, violent and all kinds of other things lately. They always put new labels on the package, because you shipped it to the shipping depot in Kentucky, and they needed to ship it on to Canada. Im concerned this is a scam. In order for it to work, sellers must provide proof of item delivery. By ARTHUR WRIGHT. So eBay accepted the return. Buyer wants to return, says i sent wrong item : r/Ebay Learn how your comment data is processed. I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. e-bay couldnt give two hoots for sellers as long as they are making money. Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. An option to dispute the refund and report the buyer will appear. If so, it's definitely not a package I've sent out. I will try to ask the questions? Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. Lol either way I wasnt surprised. and our I have had my hosting company check everything their end and they say all is correct and working ok. QUOTE eBay is very aware that scams occur on the website. The item's condition was misrepresented. They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. A Seller's Guide to Common Poshmark Scams and What to Do! - OneShop He claimed he picked up the item 15 days after delivery even though it shows his signature at delivery. Explain it to him like you explained it to us. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? They also have to protect their buyers from fraudulent sellers. How do they sell my exclusive manufactured trademarked product for lees than I do?? We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. Buyer claims wrong item and gets a refund despite - Welcome to the He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. It was already on the way. USPS is the most trusted delivery service in the USA. I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. I'll have to ask her what she sees different because I know it's the same. 26-05-2020 Anytime I can create with the Stardream line, I jump at the . I manufacture them myself and sell for only one price. Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. Could you explain a bit what steps you take when shipping? Can Usps Tracking Be Wrong - Schafpudel-vom-eichwald.de Plus get a receipt from USPS. The thing to remember is that these slip up were t. So after 5 calls today on my last call I asked for a U.S Manager right away not a supervisor. It should not have. Was full of marks. Ebay found me not at fault and released my funds. Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. what is beyond infinity most expensive car ticket. Defective Item return that is not defective HELP Sucks!! It seems I have no time to inquire. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. I will report this to the post master. If they bring eBay into this, do I stand any chance at all? I agree, but the fact that from my initial dispute to the appeal zero new information or new evidence was presented shows me that sellers have absolutely no chance of winning the first dispute. So supervisor said I will close the case in your favor. I admit I rarely ship to Canada, but this does not sound like anything I have experienced before. The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). Tune into our last eBay for Business podcast episode of 2022! 06:44 AM I guess it depends on whether the item they are sending back is worth paying the shipping on. 3) When you receive the return and can confirm the buyer returns a different item, do not process refund and you have two days to appeal the return. I used to work in a photographic studio shooting clothing for a couple of major retailers, and getting things looking "correct" was a big part of our workflow.If you haven't replied to your buyer yet, I'd send a message saying approximately the following:Hi there, thanks for letting me know the top arrived safely! You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. 26-05-2020 They may reason that when sales are conducted offsite the seller (you) can avoid paying transaction fees. Theyll tell you to file a report with the police and then wash their hands of the matter. Ahhh, New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Two moths ago, a parcel comes back. So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. There is so much scamming going on Ebay, Sellers dont have a chance. on What should I do? So that makes it look like it is the package but I didn't have any "glass fragile" stickers on it like in the picture. Yeah you filing that stuff 100% does nothing. I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. 26-05-2020 Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. Is it not possible to take pics of item A and still send B? Things like this happen. The most common dispute for a scammer is the "not as described" dispute. Omg I JUST heard that same story!!!! You purchased a specific quantity of an item, but received the wrong amount. Some are targeted at buyers, others at sellers. It was hard for me to believe that since it was a solid stainless steel item with no moving parts. Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay Privacy Policy. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? Please help, Very true happen a few times to myself ebay is a scammers paradise and ebay dont care. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. You must be new here, in this sub anything and everything is a scam ;). Should I try to see if it was mixed up with another package? As completed feedback cant be disputed, it places some people in a position where they feel they must comply or risk the integrity of their account. The one I received is as per the photo. Solved: Buyer claims an authentic item fake - PayPal Community I have multiple people selling my exclusive product for less that I sell it for on Ebay. Its usually not a good idea to trade with accounts that have bad feedback. I swear. Never saw it in my life. Poshmark Listing Not Found After Purchase - The-keratin.de Remember to be persistent when you are in the right and can prove it. No they dont. Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. You can report an issue with a seller to eBay directly here. Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. Welcome to the Selling board! Do not refund half. A buyer happily purchases your item. why it was refused and Never heard back. You send the item promptly but days later you find that the check bounces, leaving you with nothing. Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. - edited This is a scam to watch for if you are looking for a highly popular item that is generating a lot of media attention, has a limited release, or is difficult to get elsewhere. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I've only had to use these pics a few times but they save a lot of hassle. A neighbor may have picked it up, so it is worth asking around before you contact USPS. Good for you. Create an account to follow your favorite communities and start taking part in conversations. I never sold a necklace on ebay period, and never saw that one in my life. Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. Yet fight is not over, lets see what happens next. Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". on Check out this video to understand how dimensional weight is measured when shipping. I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. Is there any point in doing that? I sold an item for $55 and they sent a return saying I didnt send the right item. This time, I accidentally sent an ebay buyer the wrong item. I sent a seller an offer on an item and she accepted. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. If you play nice, they will just tell you that it's too bad and part of business. All sales are final after the buyer rates the seller or 3 days after delivery. Yes it would add cost. The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. The law spells out how to challenge billing errors. This months episode of the eBay Seller Spotlight podcast is live! I only sell local, mainly to avoid hassle. Case in point; I sold a wallet described as new in the box recently. Only first-class mail can be certified. 26-05-2020 WARRANTY AND INFORMATION. eBay somehow refunded the buyer automatically when the return was delivered. 26-05-2020 Ebay problems: Buyer opened a return and sent back a different item The item I sent out was also tagged, this one is not. I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips 01:30 PM. Strictly No RETURN NO EXCHANGE policy. You're responsible until the item is delivered so saying that means you would have to refund and then claim insurance if you purchased it. A buyer can dispute a transaction for many reasons: the item is not as described, the item never arrived, the wrong item, etc. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. As you say, I would explain to the buyer that different computers and devices show colours differently. Offer to send him a return shipping label. Loophole on eBay! 01:24 PM. The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. Private deal offered outside of eBay A buyer may see your item and offer to pay for it privately rather than using eBay's official payment channels. Update 2: So my next step was to file claim with UPS. Press J to jump to the feed. Its ok but I like the darker one you had in your listing. Be aware and act cautiously as financial dealings online can be risky no matter how careful you are. Ebay going to shit with scammers abusing the money back guarantee. "Hi. How to handle a return request as a seller | eBay You can ask the customer to return the item, but he has no legal obligation to do so. Record any serial numbers or unique codes. It's tough dealing with customer service when they're all Filipinos who don't understand or care. Ebay says I have to "take action" by Sept. 11th. Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. I can't really remember what specific package I mailed it in. Solved: Buyer says I sent the wrong item but the photo loo - The ive had power sellers defraud me for a 50 cent lowes coupon. If the package was mixed up by GSP, then they should handle it. 09-10-2020 Hey Im kind of new to mercari and Im really nervous. Refunds will be processed to the original form of payment no later than three (3) business days after confirmation from the Seller that the item was returned by the Buyer to the Seller. On the package in the picture the buyer sent I can't see the original label (the one I would have stuck on it), but on top of that is the one, I gather, that is from Canada Post that does, in fact, have that same Canada Post tracking #. since I had done that and that the case was still found in favor of a buyer who would rather use ebay to commit felony mail fraud. I called ebay on July 26th before accepting the return to explain what was going on, and what my hesitation was given the amount of people attempting to scam graphics cards. After receiving the item, contact seller within Returns shipping; 14 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for more details. The other thing that is suspect is their account was created the day they ordered the item. Visit the nearest USPS location and fill out a request form. This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. But at least it was worth somewhat close to what the item I sent them was worth. The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. Solving problems with a PayPal purchase - PayPal So Im hoping he doesnt return anything. Please Help! What can I do in this situation to avoid loosing $900 and the item as well? thanks to all for your help. to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . Somewhat new, never had this happen before. Had a return request with item not as described I tried to get in touch wtih the buyer to find out what the problem was but got no response (not unusual) I accepted the return and they buyer has returned a different item, different in that its a cheaper poorer immitation of the one I sent out, clearly worn (smelling strongly of perfume) and damaged. Made sure we sent all images to amazon as it was within 30 days of purchase. Go to your post office with your Tracking Number and buyer's email and pictures and make an inquiry as to what could possibly have happened prior to the package being delivered and what is your recourse. Sizes: XS to 2XL. How do i handle this? They'll either provide you with additional delivery information, send you a replacement, or offer you a refund. If you have any problems paying for your items, we . Over the last 2 decades, web development businesses pop up and die off faster than you can say "HTML". It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. - edited Disputes about the quality of the item are not billing errors. So eBay took the loss when they refunded me. For example, they may ask for cash, bank transfer, check, money order or even gift cards. So under the tracking info on Ebay, I have the tracking #s for both USPS and Canada Post. Buyer says item not received, Royal Mail says delivered - EBay Sunday Mystery Wall is back! $15 each. - Facebook Sadly, in the rush, you may have failed to notice that the listing only specified the box the item came in, not the item itself. I think the label on top is Canada Post's label they put on once it enters their country. The item ordered was a coil of hook & loop tape. If you haven't replied to your buyer yet, I'd send a message saying approximately the following: Hi there, thanks for letting me know the top arrived safely! they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. did said person say they woud send you the motorcycle and the title and then you would have to pay? Otherwise she wouldn't have bothered. If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. Why doesn't ebay just start a business where returns go to the ups store (or whatever vendor) and the seller opens the return in front of an employee to determine state of the returned item. All such complaints from sellers are simply ignored, as profit takes precedence over reason. The scammer will ask for the victims gift card number to use as payment. Yes it would be a pain. I then pack it and send it to E bays Global Shipping in Kentucky and send the tracking number to the buyer. by asking the buyer questions or calling the post office? They needed his phone number but I did not have it. How Buyers Scam Sellers on eBay (A Decade of Scams) or the buyer? If youre a trusting person, you may send the item in good faith, assuming the email is authentic. 11. Dispute the refund. The buyer pays quickly, and you send the item without concern. This topic was automatically closed 180 days after the last reply. Copyright 1995-2023 eBay Inc. All Rights Reserved. And third, we started to build PayPal's business off eBay. I have sent the item you ordered to the address on file with ebay. Once you've sent the replacement, let them know it's on the way and upload tracking information to the request. Common eBay Scams: How to Spot and Avoid them - Comparitech You can request that the buyer send the item back to you immediately. They may even provide photos of the broken item. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. Has she possibly got you mixed up with a different seller ? A buyer opened a return, two weeks after I sold a graphics card, claiming it didn't work. What's the tracking number? If there's something wrong with your item, you can return it to the seller for a refund or a replacement. Offer to send the copied forms to an ebay chat rep. It WAS new in the box. Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price. From the "Reason for replacement" drop-down menu, select "wrong item was . I saw in a similar post somebody suggested to ask the buyer to send the "wrong item" back, I guess for evidence. Did you try talking with the buyer? Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. I responded to the return but Im really freaking out. I always get a receipt of postage but buyers dont want to pay for tracking which is from $4.50 on up on a cheaper item and especially when the item costs less than the tracking shipping. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. Copyright 1995-2023 eBay Inc. All Rights Reserved. You are welcome to file claims and police reports. This is what people are doing nowadays, so selfish. @deala0621, according to the screenshot you posted, that item was shipped by the Global Shipping Program. If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. In most cases, the refund takes 3 to 5 business days to process.

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