You can configure API Only security levels to allow the impersonation of other resources on supported endpoints. This entity's purpose is to describe a note created by an Autotask user and associated with a Ticket entity. Additionally, only those statuses that are available to all selected tickets categories are available for selection. Easily create an Autotask survey Easy copy/paste process takes less than 5 minutes Including survey in existing notifications means no extra emails for your clients Sync Autotask ticket details with feedback Gain further context about feedback by retrieving ticket info through the Autotask API. 3. If it is selected, the note is created with the Internal & Co-managed publish type. If setting equals 'Never' then the API will not require the QueueID value. To learn more, refer to The Rich Text editor. The Deleted Ticket Activity log provides a list of ticket time entries, notes, and attachments that were deleted from your system. All fields are read-only. Come try it. Entity details You can also retrieve this information with the Web Services API call The getEntityInfo () SOAP API call. These are referred to as Reference fields. They are saved as replies to the note or time entry they are added to. If the ticket has no associated posted items and Ticket.AccountID is changed, any associated (non-posted) Contract, TimeEntries, or TicketCosts are set to Null, along with any Service or ServiceBundle items associated with the TimeEntries or TicketCosts. Some fields on Entities require an id to a parent Entity. This entity contains ticket associations for documents in Autotask. This entity's purpose is to describe a billing role that is excluded from the contract to which the set applies. Have an idea for a new feature? A cost is a billing item for products or materials. Where does this (supposedly) Gibson quote come from? For example, 'T20200615.0674.'. Refer to Webhooks (REST API). This entity contains notes for Knowledgebase articles in Autotask. Autotaskincludes a time off policy management feature that enables your company to track employee time off benefits. /**/Want to tell us more? If a ticket has TicketType not equal to 'Change Request' and it has data in one or more the fields that are exclusive to Change Request tickets, then the ticket can be saved. Autotask is a one solution ticketing system for managing your IT business that integrates with N-able N-central enabling you to map customers between both systems and share asset information for ticket creation, configure automatic ticket creation and bundle accounts in Autotask for billing. [CDATA[*/ In Picklist, an inactive TicketCategory displays in italic text. This entity describes an Autotask Inventory location, that is, a physical or virtual place where your company stores or assigns inventory items. You can find these fields in the entity description under 'Fields that Cannot Be Queried.'. If the API receives an invalid prefix, it will automatically generate one and assign it to the resource. window.open(uri); To complete the attachment process, you must save the note or time entry. It represents any organization with which you do business. It allows users to track and manage Inventory Items created from Autotask Products that require a unique serial number. Please see the general Autotask PSA Web Services On-line help at: https://ww2.autotask.net/help/DeveloperHelp/Content/AdminSetup/2ExtensionsIntegrations/APIs/SOAP/SOAPHome.htm About Examples using the Autotask API Readme MIT license 25 stars 11 watching 13 forks Releases No releases published Packages No packages published Contributors 3 Languages To retrieve more detailed information specific to a particular Autotask implementation, use the Web Services API call. var uri = 'https://docs.google.com/forms/d/e/1FAIpQLSdw1y-_z7_O1tSWNFkiDliribqAz5IrqAiJJ6u2KsbEvICTqw/viewform?usp=pp_url&entry.876121135=' + document.location.href; This entity describes an Autotask Contract. NOTE If Knowledgebase is enabled and the ticket is used to create a Knowledgebase article, the contents of the Resolution field appear in the article. Attachments are external documents that are associated with an Autotask Account, Task, Ticket, Task or Ticket Note, Time Entry, Asset, Asset Note, Project, or Opportunity entity. It outlines the steps that must be performed to complete the ticket or task. I am trying to create a ticket in autotask using the below python code: [CDATA[*/ The Autotask REST API presents selected Autotask resources as programming objects that allow the client to perform actions on them. To obtain extended information about entities and their field data, use the GET API call. This entity represents a document in Autotask. It mirrors the fields found on the. This entity represents ticket and article tags in Autotask. This entity represents articles created by Knowledgebase users in Autotask. A subreddit for users of Autotask Professional Services Automation tool. Three read only fields, MonitorID, MonitorTypeID, and RMMAlertID are currently available for use by the Autotask RMM integration only. Visit the Ideas forum! NOTE If the Ticket Note or Ticket Time Entry page is opened from the Edit Ticket page, Forward/Modify is disabled. This entity's purpose is to describe a predecessor/successor arrangement between two project schedule items. Ticket cannot be created with an inactive TicketCategory. This entity describes an Autotask Ticket. Each entity type object contains an array of properties that describe instances of the entity type. If you select a different note type, keep in mind that it might be set to a different Publish option. Want to talk about it? This entity enables your authorized third-party apps or modules to query the categories that can be associated with an opportunity in Autotask. Create Ticket using API Hello, i've been trying to create a ticket in Autotask using the API but the documentation (as everyone has already mentioned) is virtually useless. This entity enables you to decrease inventory counts associated with the InventoryProducts entity. If the user sends content back to an unsupported entity, the Rich Text and all images it contains will be lost. You can only associate it with a Quote entity. This entity's purpose is to describe a serial number associated with an Inventory Item. If you have not clicked the Get current Status link, it will be the date and time you opened the page. This will populate the LOB field with that selection when creating any entities where LOB can be applied. /*]]>*/Want to tell us more? ExpenseItem.AccountID is updated and ExpenseItem.ProjectID, ExpenseItem.TaskID, or ExpenseItem.TicketID is set to Null. This entity's purpose is to describe a modular component that can be added to any ticket or task. Visit the Ideas forum! Update/Create Maximum Entities: The Web Service API calls can update or create a maximum of 200 objects with one call.

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