According to policy, you cannot successfully transfer funds from tickets you have sold until AFTER the event has passed in order to ensure that there are no cancellations of the event in the. If tickets are mailed, they will be sent to the address provided by the purchaser at the time of purchase. Although our Clients decide the refund policies, and AXS will follow their instructions with regard to refunds, please note the following: In an effort to give all interested customers an opportunity to purchase tickets to an event or other items via the Service, our Clients often set limits on the number of seating and/or parking rights, or tickets one customer or household is allowed to purchase. I bought tickets for an event, but it has been - Ticketmaster So I decided to treat myself and girlfriend to VIP tickets. If you have not received your tickets five (5) days before the event for which you purchased, please contact us at [emailprotected] or 1-888-929-7849. Occasionally, we may require that the physical ticket is sent to us. When did you become aware that you were unable to attend the Event? Skriv ner vad du frskte gra nr det hnde samt din IP-adress och Request ID som du finner hr nedan. I went on live chat to sort out getting refunds for postponed tickets. You should receive a confirmation after concluding your transaction. Coronavirus: Ticket refunds won't happen for many postponed concerts How do I file a claim and get a refund if I have ticket insurance? Please make sure to review the terms and conditions that you will find on these third-party sites. ugh I am raaaaaging. Pick your exact seats on interactive maps, get more ticket options with AXS Official Resale, and go in style with AXS Premium or VIP offers. Reporting Fraud - AXS Help Center We act on your behalf, as seller, when listing or reselling tickets. I consent to TicketPlan using health data that I submit with this refund application for the purpose of administering my application, which may include sharing health data with insurers. The partial refund was completed early August 2020. To ticket | Stuff for Sale - Gumtree For tickets to events located in Canada, the Service is provided by AXS Group Canada. If they pay you now, there's no insurance for them if the new owners are refused entry. Individuals in possession of a recording device are subject to confiscation and/or ejection. You are prohibited from selling or offering for sale your tickets where such prohibition was disclosed prior to completion of your purchase. We recommend that you review the official terms and conditions and other rules of each event and venue to which you hold tickets. Feb 17. AXS UK Reviews | Read Customer Service Reviews of axs.com/uk - Trustpilot Please note that we are currently unable to process postal documents. To access our helpline services, current customers must provide specific personally identifiable information that matches the current information in the account. There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. You understand that the event for which you purchase a ticket shall be presented in accordance with applicable public health conditions as of the date of such event and which may change at any time as determined by federal, state, or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and entry requirements, such as proof of vaccination and/or a negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. a Primary Ticket that is then resold) (each a Resale Ticket and collectively, the Resale Tickets), there may be applicable buyer, and/or logistics fees and charges imposed. Therefore, we ask for: A completed medical confirmation form. PSA: Be careful using AXS when purchasing your tickets If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected]. Why did the injury/illness prevent this person from attending the Event/Part(s) of the Package? can reveal. I fell for the scam because I was going to be watching my sister in another city, so I figured it would be nice to have because if she doesn't feel well, or if I decide I don't actually want to go, I can cancel. Please visit our help page or contact customer support for assistance. Note: You will need to input the email address you used when making your booking 48h after purchasing the ticket to make a claim AXS.com Purchase Agreement The Service cannot be responsible for transactions that were not completed or for assumptions that a transaction was completed even though you did not receive a confirmation. The fees and charges we assess may be greater than our actual cost of providing those services, and we may retain a portion of all such fees and charges as profit. Most policies (bar Eventim's) will allow you to claim for a refund if you get coronavirus and can provide a positive test result as evidence. Despite these risks, Holder voluntarily assumes ALL known and potential risk and danger of injury and/or death from any cause, resulting from, in connection with, or incidental to the venue and/or event, including exposure to COVID-19. We hope that you have a great time at the show. Request ID: 7a29b98f6d472a62. We reserve the right to increase or decrease these fees at any time without advance notice for future transactions. User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36. WE ARE NOT RESPONSIBLE FOR ANY ASPECT OF THIRD-PARTY WEB SITES, INCLUDING PURCHASES MADE ON THOSE SITES. But beyond this scenario, it's important to check each policy's terms and conditions to see if it's worth paying extra - and don't take the ticket seller's wording at the checkout or on promotional banners at face value. Under certain facility or venue rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, food, beverages, controlled substances, cameras, recording devices, laser pointers, strobe lights, or certain size packages or bags. email from them: "Thank you for contacting AXS. Holder grants venue permission to utilize their name, image, voice, actions, statements and likeness (collectively, Personage) in any form, format, media, display or other use made of, or at, the event in any medium, whether known or hereinafter created, or context for any purpose, including commercial, without further authorization from or compensation to Holder. The truth is that paying for insurance to guard against this is a waste of money. Tickets were bought in December 2019 - so I am outside the 120 claims deadline. Due to local COVID-19-related moratoriums on large gatherings, many events have been impacted, and entertainment venues' re-opening is . If you are purchasing a resale ticket (i.e. I've gotten my money back from allianz with just a letter from my work saying I had to work that day. Events may be postponed or canceled for a variety of reasons. This policy will apply regardless of how the error occurred. When it's time to go home, all combo lock deposit refunds are issued quickly. AXS or the Client may send a summary of your purchase to the email address you provided to our Service. We may be able to accept other medical documents, provided that they confirm the first date that treatment was sought and that you are medically unfit to attend the event. Such fees and charges may vary. If you are a buyer of tickets on the Service (whether Primary Tickets or Resale Tickets), AXS will issue refunds in accordance with our Client's instructions (or refunds may be issued directly by our Client). With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. We understand that these things can take time, so you can apply for a refund once you have this information, even if the event has passed. If you believe you've been a victim of fraud, please contact us here submit a ticket or use the live chat icon on this page to begin a session with us. Please consult the seller fee information found within our Service. In most instances, tickets delivered via mobile delivery to your AXS account will not incur a delivery charge. I realised I was too late for the standard entry tickets, as they had all sold out. If we suspect, in our sole discretion, unauthorized or fraudulent use of a seller or buyers account with us. NEVER AGAIN! If the event is rescheduled, we'll advise what options are available to you. AXS complies with any obligation it may have to provide information to tax or other compliance authorities, including with respect to anti-fraud and/or anti-money laundering efforts. Submission of our own medical confirmation form is preferred, please download it here: medical form template. Please note that orders are processed only after a billing address and other billing information has been verified. Also, if you find out you cannot attend, there are ways to resell your tickets online up to 3 business days prior to the event taking place, either through LiveNation or VividSeats. SAFETY AND SECURITY. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Just give the combo lock and your mobile ticket to one of us and we'll scan you out and hand you a $10 bill. It doesn't apply to housemates who aren't family members or due to attend the event. For online events, Holder may not download the event or otherwise record or make a copy of any portion of the event, and Holder may not use, reproduce, modify, display, publicly perform, distribute, make available, or create derivative works of any portion of an online event. BOOKING REFUND PROTECTION IS AN OPTIONAL SERVICE OFFERED BY THE BOOKING VENDOR AND ADMINISTERED BY TICKETPLAN ON THEIR BEHALF. No forms, no IDs, no complications. Trip Cancellation Insurance | AXA Travel Insurance Invoiced venues for money due to AXS and oversaw procedure of issuing customer refunds. Sorry Peter Kay, much as I love you, my 750 is going elsewhere. Please note that further documentation may be required following our review. Holder also understands that at an event, the Holder assumes and bears all risks of inclement weather or force majeure events (including injury or cancellation). On one occasion I got as far as selecting the insurance. Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. Unless otherwise stated in our terms, tickets cannot be exchanged or refunded even if lost, stolen, damaged or destroyed, and fees cannot be refunded. Date on which medical attention was first sought for illness/injury? No refunds are offered for online (virtual) events unless the event is canceled. And if one of your party tests positive for coronavirus, meaning you no longer want to attend, only TicketPlan, Vista Insurance (used by Skiddle) and XCover (used by AXS) would allow you to claim for a refund. You will be advised of any such limits during the purchase process, or by a system limitation on the number of tickets you may purchase during your online session. By providing payment details and choosing to complete the checkout process on our Service, you are agreeing for us to debit or authorize payment for the transaction via the Payment Method provided. In certain circumstances, we have the right to cancel a transaction without notice and return the tickets to our Client or to the person who held the tickets prior to the completion of the transaction. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax. Exceeding these limits may result in cancellation of orders without notice. Ad . Your tickets will be delivered to you as indicated at the time of purchase, most frequently via mobile delivery to your AXS account. Kameron Kwok - Director, Ticket Strategy - Anaheim Ducks - LinkedIn AXS USA Reviews | Read Customer Service Reviews of www.axs.com Events & Entertainment Events & Venues Event Ticket Seller AXS USA AXS USA Reviews 5,813 Great 4.2 VERIFIED COMPANY www.axs.com Visit this website Write a review 28% Most relevant RS Roxanne Schellman 3 reviews US A day ago Kyturra and the chat function were superb! TicketPlan | Ticket Refund Protection Holder consents to be photographed, filmed, videotaped or otherwise recorded in connection with the event, promotion of the event and/or Venue. But with Event Ticket Protector, they won't need to worry. 4 days ago. Please note: If you are applying for a refund for one of the below circumstances, this falls outside of the scope of the TicketPlan Protection, subject to the Terms and Conditions provided at the time of purchase, and a refund cannot be provided: If the circumstance is not listed above, it is likely it will fall outside of the scope of the TicketPlan Protection, however, please detail your circumstances in the box below and we will consider your request further. Ticket purchases must be paid in full at the time of purchase, unless a payment plan is offered and entered into at the time of purchase (for example, if a payment plan is offered for season tickets). If I have XCover ticket insurance and miss an event, can I get a refund? A per-order delivery fee may also be assessed, depending on the delivery method. Venue/Event Specific Terms and Conditions. You also agree that you are responsible, as a seller of tickets, for paying all taxes, if any, associated with your sale of tickets through the Service, and any fees we may impose on sellers related to the sale.