"I have a clean criminal record and am happy to comply with any background check you require of me for this role. "I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. ", "Patient adherence, the idea of patients, not taking their medications like they are supposed to, and affecting their health, can be stressful. ", "I believe I am a great problem solver because I am sure to gather as many facts as possible in any given situation. The HR Partner and I approached this person to discuss our company culture and how his behavior disrupted the environment. While there is no right or wrong answer to this question, be sure to speak with honesty and confidence in explaining how you interact as part of a larger team. These are exactly the steps that an interviewer would be looking for. A career in healthcare can be emotional at times; however, I choose to focus on the positives. I fully understand that there is an art to being properly organized when it comes to the availability of supplies. These experiences have really opened my eyes to working with people from backgrounds different than myself. I strive to write complete notes in the EMR and communicate effectively on patient hand-offs to them. If hired onto the team here, my first goal would be to learn and understand the quality measurements that the organization utilizes and study prior work that has been done to improve those measurements. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. You can wrap up your response by sharing how many new hires you've trained and the new skills you've gained along the way that make you a stronger team member. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted with other tasks. Your problem-solving approach is fantastic! This organization includes my scheduling, paperwork, and more. It sounds as though you do everything possible to ensure your patients are set up for success. ", "I'm a very detailed and organized person. The COVID-19 pandemic presented many opportunities to adapt as the situation evolved. "I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. I learned a lot from this situation that I think I can bring to the Kaiser Permanente team. Your interviewer knows that any candidate they select for this role at Kaiser Permanente isn't perfect and comes with an area or two for improvement. There was not a formal method of teaching IR PAs. I would plan to make a positive impact very quickly by conducting training with staff and implementing a code of conduct within the clinic. My idea was to talk to users of EHR systems at all levels. Stress can often be high on the job at Kaiser Permanente and your interviewer wants to know how well you work with others despite differences in personality. ", "The people on the frontlines of a business are vital to the success of any organization. Asked July 30, 2016 22 answers Answered October 27, 2022 Look for mock interviews you can purchase for 8$ month. ", "Delivering bad news to a patient is very difficult. The interviewer would like to dig deeper into your true areas of interest when it comes to your larger career goals. My approach is to tune out the negativity and try to figure out why the personality is difficult. Upon first taking the call, the patient was name calling and yelling. As we met for brainstorming and solution ideas, we realized that our new process decisions would affect many other departments. ", "I am so glad you pointed out your need for diversity at Kaiser Permanente. With the new information you have gained during the interview, think about the job and consider if the offer is what you need and want. The reason was a computer glitz that held the release of his chemotherapy. Are you the creative member able to think outside the box or more of a logical analyst able to keep the team on task? - I'm a recent graduate of San Jose state. Having worked in the field in Philadelphia for a few years, I am greatly excited about this opportunity with Kaiser Permanente because of the opportunity to work as part of a larger team and to help make this community a better and healthier place to live. I have worked well with diverse co-workers and believe I will be a good fit for Kaiser.". ", "Having worked in the healthcare field for seven years now, I have really grown to appreciate the importance of continuing medical education and I jump at any chance to further my knowledge base in the field. Very good answer! ", Our Professional Interview CoachKevin Downey Reviewed the Above Answer. I have been responsible for maintaining supplies on the general surgery ward for five years. I love working with like-minded people who set challenging goals for themselves. ", "Coming on board to the tight-knit team you have here at Kaiser Permanente, my first goal would be to get to know each and every person on the team and find out what I can do to make their job easier and more efficient. Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations in this role with Kaiser Permanente. I also dislike when the morale of the lab is low. Your application includes personal information, transcripts, meaningful experiences, essays, letters of recommendation signed on official letterhead, and MCAT scores. In asking this question, your interviewer wants to get a sense that you will bring the ability to build strong relationships to Kaiser Permanente. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. ", "Outside of my career, my priorities in life are my family and being outdoors. I gathered pertinent information from the EMR, and discussed the case with the Intensivist and the patient's nurse. I am looking forward to getting into the routine of a career again. ", "I am happy to hear that Kaiser Permanente values long-term relationships. Have a question or concern? Great work giving your example and then highlighting how you corrected the error. Great answer! You can also strengthen this answer by talking about a problem you were able to solve, a patient you were better equipped to help, or a challenge your team was able to confidently face because you were part of a diverse team with multiple perspectives and ideas. When I need to relieve stress, I will take a walk to get something to drink or turn on some soft music.". These are all excellent skills to have, and you sound very talented! Did you consider how leaving AMA would impact his health and well-being? Ensure that your answer does not include a factor that would make you appear unfit for the job that you are interviewing for and reiterate how you effectively handle this stressor in your work. Unfortunately, the sales have shut down. "Every morning I listen to X Podcast because I find the information to be fresh, and valuable. This question is a little tricky because it's unclear. I'd be curious to hear if your department had any needs in this area. ", "I will be successful in this role because I'm responsible, hardworking, learn fast, multitasker, and I'm reliable. ", "I like my job, and I enjoy what I do. In the end, we developed a user-friendly inventory and ordering system and we defined what roles in our clinic would be responsible for those duties. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. I am currently pursuing my MBA to help advance me into a leadership position later in my career, and I'm hopeful that opportunities will exist down the road with Kaiser Permanente when I am ready to demonstrate my ability to lead. I also help the pharmacist manager every year when there is inventory and make sure it was done right with nothing missing and control inventory when we come at 9 pm and count all controls.". By consistently rejuvenating in this way, I can give even more energy when I am at work. In the ever-changing and evolving world of healthcare at Kaiser Permanente, being flexible and adaptable in your work is a key trait that your interviewer will be looking for in any candidate that they hire. I don't know what the patient could be going through, but showing I care for them and treating them like family will make a difference for them to feel better. Contact us here. Does it help you build trusting relationships with community members? "In my current role there is a lot of staff turnover when it comes to our management team. Learning fast is a wonderful way to serve your customers and help your new team to be a strong as possible. At the same time, I was going to school to become a tech and got a job at a Wal-Mart pharmacy as a tech in 2010, and I have been working there since.". One of the toughest parts of communication can be delivering bad news to people with whom you work. The interviewer is looking for more information on your personality and how you will mesh with the existing team and what new traits you may be able to bring to the team. This question is an opportunity for you to discuss community service types of activities that you hold near and dear to your heart and any efforts you have been a part of in your past. Our job requires multi-tasking, so I tackle one patient at a time while giving each patient my full attention. Talk to the interviewer about your preference when it comes to teamwork or working individually and be sure to avoid pigeonholing yourself into one particular scenario (ie: I only like to work by myself). Currently, I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. New hires were appreciative of learning one on one. "I find that with the right company, it's pretty simple to balance life and work. Just some food for thoughthow does this response align with the Kaiser Permanente philosophy? If you can add in a little bit more about your education, that would round out your answer nicely. We did that twice a week, and it completely solved our scheduling problem. You'll quickly find that I am capable to perform this job with the highest of abilities despite not having the required five years of experience. You can strengthen this response further by sharing how you see your communication skills benefit your team or patients in the role you're applying to. While I've listed several general options here, you don't have to stick to standard role divisions (i.e. To find out what other health systems can learn from KP's experience, the Quarterly recently spoke with Harold "Hal" Wolf III, senior vice president and chief operating officer of the Permanente Federation, the national umbrella organization for the Permanente Medical Groups (the physician component of KP). ", "In 2006 I started working at Giant Eagle pharmacy as an OTC associate. One of the things that attracted me to working with Kaiser Permanente is your ongoing community-based research collaborations. I am a very energetic, positive person who would like to contribute to a healthy, collaborative team.". Talk about how your role at Kaiser Permanente can have an effect on the customers of the organization and how you go about providing excellent service to those customers. ", "I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. Highlight your ability to be responsible when it comes to related administrative tasks required for this role with Kaiser Permanente, even if the role you are interviewing for isn't in a clinical setting. I love working as part of a team and my colleagues take well to my personality. ", "I am super focused when I am stressed so I can make sure everything is done and correct. Written by Angela Fontaine on April 24th, 2021 Answer Examples Have Been Hidden Share your strengths as a problem solver, and the ability that you would come up with innovative solutions on the job at Kaiser Permanente. Truth is always key, so I will be honest and clear when communicating the news. ", "To me, it means to have a positive attitude to patients, smile and make them feel comfortable, answer any question they have, or resolve any issues they have. At Kaiser Permanente, the most difficult side of working in the healthcare industry entails having difficult conversations with both colleagues and patients. Very nice answer. I make sure to practice empathy. I understand that, as a condition of employment, Kaiser Permanente conducts post-offer drug screens, background checks, health screening (if applicable), and verification of eligibility to work in the United States using E-Verify. ", "Outside of my excellent clinical skills, the biggest attribute that I will bring to the table for Kaiser Permanente is my empathetic approach to treating patients. With some great advice from some mentors in my role, I have harnessed that fear into the ability to go above and beyond for my patients to help ensure that I've done my part to create a great health outcome for them. "Since my college days, I have taken great pride in my community service by volunteering at the local food pantries and homeless shelters. You are showing the interviewer that you are highly capable in either situation. I had to submit my previous procedural logs and take a test. Prior to bringing in representatives from three hand-selected companies, I brought up the idea of getting references on them first. I manage this by focusing my energy on productive activities that are good for my work. I greatly value diversity. Never being complacent, my creative thinking and project leadership skills will serve your organization greatly. This process helped make our project a success in the end. Just like when I fill, I make sure the bottles are organized and in their place.". This post provides exhaustive information on the Kaiser hiring process, to help you learn how to effectively go through the job application, interviews and other parts of the recruitment process at Kaiser Permanente and be employed. ", Our Professional Interview CoachAmanda Knight Reviewed the Above Answer. We've all had those tough cases. We will see how stellar my skills are after that course! I know that working as a team is of utmost importance here and the team members having a clear understanding of how we can work together would be extremely beneficial. I am a competitive individual and enjoy keeping fit. Healthcare is not a place for gimmicks because health is precious and irreplaceable. This is an impactful example that you can make even stronger by more thoroughly explaining what you considered when working to diffuse the situation. Nice! To succeed at Kaiser Permanente, you should have a solid level of compassion for your patients or customers. We also met the needs of our team by protecting the positive culture we had worked so hard to create. ", "I was working in a clinic where the primary population was low income. Looking back, had I not stopped to talk so long with the other patient the fall may have been able to be prevented. Your ability to adapt to various people, regardless of a positive personality match, shows that you are mature and professional, even when factors are not entirely ideal. . It seems you would be a wonderful teammate to have around. I feel that your focus will be a great fit with my long-term career goals to eventually work in primary care with a great organization. In knowing that, I reached out to key players from our emergency department, nursing administration, and med/surgery unit to take part on our committee. To best suit my internal customers in their training, I ensure that I am a subject matter expert in the setting I am providing education. I don't like environments that are littered with negativity, but always do my best to remain positive in these situations. In my current organization, I have been picking up extra shifts in family medicine to expand my skills. I strive for perfection too often, which causes unnecessary stress for myself. What makes you want to give back to your community? All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. If I promise any follow-up to my students, I do so in a timely manner. I have always been great at working behind the scenes with the result being efficiency for others. One for the clinic, one for me, and one for the patient. The hustle and bustle of any position in healthcare can be very demanding and your interviewer would like to know if you can appropriately handle the stress related to this job. Is this something junior staff can be involved in? I am warm-hearted, responsive to my patients' needs, and always empathetic to others. It's professional to take a few minutes after an encounter like that and let those emotions come and go. ", "When you work in a diverse team and with patients, you will encounter difficult personalities. If possible, pick a weakness that is not a core skill for the position you are interviewing for. This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. Working closely with colleagues and/or patients in the healthcare world will eventually put you in close contact with someone who is very difficult to work with. Stress can often be a regular part of the day-to-day work experience, especially in healthcare. I cope with these emotions by telling myself that it's not my story, it's the patient's story. You've answered well by sharing that you face stressful situations head-on. When some of my colleagues were down and out regarding the changes, I was always the person to point out the bright side of a new change and I did so through both conversation and action. If you are passionate, you could choose to refer to yourself as expressive, communicative, open, and unreserved. ", "I am an avid fan of Google alerts! For 180 days, my employees were rewarded for coming to work 10 minutes early. No matter if you will be working in front-line patient care or back-end support at Kaiser Permanente, communication can be the key to success in the healthcare world. ", Choose one of our practice interviews to help you better prepare for your upcoming interview, Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. A follow-up letter can include your reaction to the interview, why you want the job, and what you could bring to the department and the team. Wonderful! ", "My current nursing team is very diverse and our team functions at its best when all members are bringing their own unique perspectives to the table. I believe that building a strong rapport with patients through trust, empathy, and compassion is the key to a successful healthcare organization and I can't wait to bring these qualities to the patients of Kaiser Permanente. For instance, if I am to terminate someone's employment, I don't sugarcoat the reasons why. ", Our Professional Interview CoachLauren McCabe Reviewed the Above Answer. Looking back, my initiative to involve others was key in making the new procedure work for the entire organization. If possible, avoid extreme responses that include speaking negatively of others or naming people. 3.2 (5 reviews) Term. What they're looking to hear by asking this question is that you have the ability to manage your stress in a healthy and productive manner. So my wife currently works for Kaiser Permanente as an AAR (aka a membership auditor). ", "From a young age, I was raised around a farm and animals are a huge part of my life. ", "I have the basic procedural skills for this team position. Health benefits. We also raise chickens and goats and have a couple of horses as well. "Knowing that the main mission of the organization is improving the health of the communities that Kaiser Permanente serves, my forward-thinking vision will make me a very successful employee in this role. Take this as an opportunity to market yourself as a positive employee who can enhance a work environment. Also, when solving any problem, it is important to be able to identify as many possible solutions as possible in case one of them might not work out. Most interviewers will interpret a cliche response like that as dodging the question. When we become working adults, it is this fact that can help bring many ideas to the table in a work environment. Early in my career, I probably worried too much about the fear of failure with my patients. "Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. In asking this question, your interviewer truly wants to understand the role that you naturally take on when put into a team-based environment. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction. I also keep myself open to my colleagues so that they can know and understand me better as well. In looking to hire you on their team, your interviewer would like to ensure that you are set up for success from the start at Kaiser Permanente. As you answer, don't hesitate to talk about the things that you enjoy in your free time to show that you have the ability to mentally and physically recharge yourself after a hard day's work.

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