TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results . Humanify(R) DEI+ Bot . This site uses cookies and by using the site, you are consenting to this. OT8J2wnX1GT2\ qZZFG( 2Wa`[BA): 6dc"SC S=-3&gN@f:WyC8+M/3.`a8%-DW ~d`0fbdRKQU2":d2gRD+@A#\]c@ T= endstream endobj 902 0 obj <>/Filter/FlateDecode/Index[51 784]/Length 46/Size 835/Type/XRef/W[1 1 1]>>stream Information Security SOC Analyst - RemoteAt TTEC, we're all about the Human Experience. Cision Distribution 888-776-0942 Everything you need to reimagine your CX and make your customers smile. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Gain a competitive advantage through automation. For almost four decades, we've been helping our clients manage their front office and back office systems with a combination of human and automated solutions. TTEC expands European capabilities, announces Adam Foster as President of TTEC EMEA, TTEC Digital announces strategic CX partnership with Google Cloud. 0000007838 00000 n Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Our teams of knowledge workers . 0000044527 00000 n Our sales and revenue growth solutions help you acquire customers and increase customer loyalty and lifetime value. And, when that experience makes customers and employees happy, its an investment that sustains itself. 0000004769 00000 n Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. Over his 30+ year career in the CX industry, which has spanned the globe, Mr. Erickson has led exciting cloud technology innovation in the contact center industry, building one of the first cloud contact center platforms. Based off of 7,800+ reviews, the TTEC employees have rated the company at a 3.5 out of 5 stars. Forward-thinking companies view customer experience transformation as an investment in the future of their business. About Us. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services. When it comes to your customers, only the best technology will do. Koskovich was previously COO at Telus . Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks. AI and automation trends, High-tech goes all-in H\n@E|E/E*%H^C`h{0Y/Hc sGEvN]N:OMpp$/\5}7zL8pOCRU.o^6pI}jgk{xt}KgZKp2i|{s>x8L3:M*^oev<5)/,SjlOg3xE^yfV\pI.B0J8F60}J)Sn\A0W+ Our global IT organization of 1600 supports the entire enterprise that encompasses over 60,000 users across our Engage and Digital businesses. Options New. 0#{/%3 n%bSF}(73+w9pV3bx$8 pP!Iu!. A highly experienced Genesys Certified Cloud designer working on Genesys products for large global contact centre solutions. _`q#!4i\6 d@O ,fa~QaLyuaJ[1x,SV*?^pS~:,z~o*_B51&Wy The people, processes, and platforms to optimize your contact center. 0000006260 00000 n 0000006467 00000 n The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. DENVER, Aug. 13, 2020 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global Customer Experience as a Service (CXaaS) partner for many of the world's most iconic and disruptive brands is delighted to welcome back Sean Erickson to the TTEC family as the new Global Head of Operations for TTEC Engage, which delivers customer engagement solutions at enterprise scale. 0000017388 00000 n 0000003537 00000 n 0000121691 00000 n 30 Years of Experience Building Innovation and Driving GrowthSwanback has more than 30 years of experience establishing and scaling innovative businesses with digital, analytics, strategic consulting, and technology-enabled services at the core. Reconciliation of Non-GAAP Income from Operations: Add: Asset restructuring and impairment charges, Add: Amortization of purchased intangibles, Add: Interest charge related to future purchase of remaining 30% for Motif acquisition, Less: Changes in acquisition contingent consideration, Less: Changes in valuation allowance, return to provision adjustments and other, and tax effects of items separately disclosed above. TTEC Engage is a 60,000 employee service company, with customers in more than 80 countries. Design and roadmap your digital transformation, Optimize CX with AI, RPA, and machine learning, Power your voice, chat, SMS text, and social media, Deliver CX excellence with our associates, One platform, one workforce, one experience, 10 predictions shaping the evolution of customer and employee experience. Eliminate friction and create value for your customers and employees. "Sean has repeatedly demonstrated throughout his career how extraordinary results can be achieved from combining talented and motivated teams with breakthrough technologies," said Ken Tuchman. Diluted share countfor the full year is estimated between 47.2 and 47.6 million. Want more insights every month, delivered to your inbox? 0000031129 00000 n TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. She is both a market-facing executive and a strong, cultural leader with a proven track record of building strategic value with C-level clients, employees, partners, and shareholders. The Next Step in the CX Pioneer's JourneyTTEC pioneered the global CX industry almost 40 years ago when the company was founded by Tuchman. 0000008629 00000 n 0000001601 00000 n End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. practices and strategy, Want to reach more customers? Contribute ideas and improvements for software products . 0000050107 00000 n Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. That's why we're delighted to welcome back @rseanerickson as our new head of TTEC Engage! Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Deliver best-in-class results, whether youre looking to acquire new customers or grow the ones you already have. TTEC Holdings, Inc. does not undertake to update any forward-looking statements. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Now you can with modern cloud-based technologies that quickly respond to changes in demand and customerpreferences. February 27 2023 - 04:05PM. _? What You Bring to the Role. TTECs end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. Improve your business performance in any economic environment with our rightshoring and automation approach. 0000194601 00000 n Elevate your sales team through sales outsourcing, including a customized growth services playbook. I have undertaken formal Genesys training on both products. 0000125548 00000 n Elevate your sales team through sales outsourcing, including a customized growth services playbook. Make them. About Us. Improve your business performance in any economic environment with our rightshoring and automation approach. 0000124652 00000 n from 8 AM - 9 PM ET. 0000163153 00000 n 0000007921 00000 n TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Digital CX Jump-Start. We help you connect your front end to your back end so all of your operations flow seamlessly. Contact . TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. 0000013691 00000 n It also provides tolling and transportation. On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty for his many years of service and the important and noteworthy impact he has had on our company, clients and people. From omnichannel to messaging to automation and CRM, weve gathered all of the best CX technology platforms in one place so it is easy for you to find the rightfit. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. Find and engage customers across all channels to accelerate growth. TTEC has been combining People, Platforms and Process for over 40 years, to optimise the Customer Experience for Brands across the World. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. Privacy Policy. "I look forward to being a champion for TTEC's global workforce, driving engagement, enhancing the employee experience, and delivering on the promises to our clients and their customers.". Most notably, she launched and built Accenture Digital into a global, digital transformation powerhouse with more than $20 billion in annual revenue in just seven years. You'll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. base with new products and services 4. Elevate your sales team through sales outsourcing, including a customized growth services playbook. 0000124324 00000 n from 8 AM - 9 PM ET. About Us. Improve your business performance in any economic environment with our rightshoring and automation approach. We make it a point to make sure all our employees feel valued and . 0000006176 00000 n 0000116041 00000 n 0000006957 00000 n Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. We use a blended contact centre training approach that combines AI-powered and live learning programs that improve speed-to-proficiency by up to 75% and employee NPS by as much as 18 points. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 0000008977 00000 n Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. 0000009922 00000 n "In the last 10 years, TTEC has doubled in size and more than doubled its profit. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. "I'm thrilled to join TTEC at this pivotal time. The power of big with the agility of small. Our TTEC work from home team has 41 preferred residency states. News Mar 19, 2021. The best partners. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend, First quarter 2021 GAAP revenue increased 24.8 percent to, First quarter 2021 GAAP income from operations was, Non-GAAP income from operations, excluding restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, and other items, was, First quarter 2021 Non-GAAP Adjusted EBITDA was, First quarter 2021 GAAP fully diluted earnings per share was, Non-GAAP fully diluted earnings per share was, During the first quarter 2021, TTEC signed an estimated, Cash flow from operations in the first quarter 2021 was, Capital expenditures in the first quarter 2021 were, First quarter 2021 GAAP revenue for TTEC Digital decreased 18.0 percent to, First quarter 2021 GAAP revenue for TTEC Engage increased 34.1 percent to, Margin of approximately 14.1 percent for TTEC Digital and 11.8 percent for TTEC Engage, Margin of approximately 17.3 percent for TTEC Digital and 14.7 percent for TTEC Engage. Omnichannel technology that delivers personal CX at scale. The company's nearly 58,500 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. We provide customer care associates with empathy and sensibility, who support your existing customers, attract new customers, and protect customers from digital fraud or malicious content. When typing in this field, a list of search results will appear and be automatically updated as you type. 0000037328 00000 n TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. "I am excited to welcome Chuck back to the TTEC family. 0000021593 00000 n Get the agile tools to transform your total experienceone stage at a time. . %PDF-1.4 % 0000009592 00000 n We caution you not to rely unduly on any forward-looking statements. You choose how you respond, Our modular tech stack provides you with all of the tools you need to meet your customer where they are today and prepare for wherever they are going tomorrow. 0000194413 00000 n Increase customer satisfaction, grow revenue, and reduce costs all at the same time? When typing in this field, a list of search results will appear and be automatically updated as you type. PR Newswire (US) Full Year 2022. Founded in 1982,the Company'ssingular obsession withCX excellence has earned it leading client NPS scores across the globe. "I am . "I believe that nothing exemplifies the power of this combination better than our Engage operations and Digital Humanifytm Cloud platform. The best outcomes. Find and engage customers across all channels to accelerate growth. By leaning on an expert who knows customer management inside and out, companies can offer great customer care experiences with less risk and more reward. 0000032457 00000 n And disconnected customer experiences create unhappy customers. With the intensifying focus on digital adoption, no one is more capable or ready than TTEC to help companies and their customers win in the experience economy. Elevate your sales team through sales outsourcing, including a customized growth services playbook. h1 04hJz\GMy~q` s endstream endobj 836 0 obj <>/Metadata 49 0 R/Pages 48 0 R/StructTreeRoot 51 0 R/Type/Catalog/ViewerPreferences<>>> endobj 837 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 838 0 obj <> endobj 839 0 obj <> endobj 840 0 obj <> endobj 841 0 obj <> endobj 842 0 obj <>stream specific challenges. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Tower Research Capital LLC TRC raised its position in TTEC Holdings, Inc. (NASDAQ:TTEC - Get Rating) by 478.0% during the 3rd quarter, according to the company in its most recent 13F filing with the Securities & Exchange Commission.The firm owned 5,896 shares of the business services provider's stock after buying an additional 4,876 shares during the quarter. Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to $474.5 million from $442.6 . 0000012659 00000 n It operates through two segments: TTEC Digital and TTEC Engage. Learn what we've learned from a resource 0000031554 00000 n 0000022600 00000 n What You'll Be Doing . ", Paolillo continued, "Undeniably, the strategic investments that we have made over the years and the level of execution we are experiencing has transformed our company, increased our value proposition in the marketplace, and changed the financial profile and trajectory of the business. Customer experience technology and services company TTEC Holdings ( NASDAQ: TTEC) said Charles Koskovich has been appointed COO of the unit, TTEC Engage. ", Reflecting on his decision to return to TTEC, Mr. Erickson stated, "The strength and potential of TTEC's CXaaS platform powered by a culture of innovation across 40K+ passionate and dedicated brand ambassadors are an unbeatable combination in today's experience economy. Learn why we use cookies and how to manage your settings. 0000030939 00000 n We make it easy. Swanback will partner with TTEC's Chairman and CEO Ken Tuchman and the Company's senior leadership team to accelerate TTEC's next phase of growth. Messaging saves the day with faster support and increased productivity. READ THE CASE STUDY. Our services help you design, build, and operate exceptional customer and employee experiences. The result: Customer experiences that feel human even when they are not. DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global CX (customer experience) technology and services innovators for digital CX transformation, today announced that Shelly Swanback has been named Chief Executive Officer of TTEC Engage. We combine leading technology partnerships Design your CX to eliminate pain points and reduce churn. 0000030379 00000 n 0000040915 00000 n H\@yZv/{ .qbR:1 1.|#=0I`%w]}C)\wO]3?RI9\iH?9IMm~m.=O~v[]NqzZ_Ke/6^K\1b9)mu?gY'on+. A reconciliation of these Non-GAAP financial measures can be found in the tables accompanying this press release. TTEC Announces Fourth Quarter and Full Year 2022 Financial Results. 0000054542 00000 n 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. Eliminate friction and create value . Native CDP and native omnichannel together in one platform. "The winners in the experience economy will be the brands that are customer obsessed and have the ability to deliver personalized, effortless experiences at scale," explained Ms. Swanback. A customer service outsourcing company announced that it will expand contact .
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