The company has also failed to honor its FanProtect Guarantee, which required customers to sign a contract with the site. I found out they listed under a wrong account. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. So Farley filed a credit card dispute against them, and won back his $600. In the email, the company also admitted that the impact of the coronavirus pandemic made it impossible to sustain its ticket buyer and seller refund practices in the near-term while still touting its voucher offerings as clear and fan-first, according to the suit. StubHub denies any wrongdoing or liability. that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. I listed the ticket for sale, but I was going to change the detail to delist because I decided to go. I was denied my request for a refund. Got my money back through my bank investigation. Do not use STUBHUB, they are not an honest business. Their customer service is useless and brain dead. 1:00. With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash to buyers, StubHub said at the time. It is possible to request a refund on a purchased StubHub ticket manually. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. Required fields are marked *. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences. I was informed they could not secure the tickets from the seller. Unsubscribe easily. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); No I never purchased anything from StubHub, HOWEVER I worked for them for a very short time, their shady business dealings was very unnerving to me as well as I read this lawsuit they are in total violation of the court order I worked for them during the merging of viagogo and stubhub that took place In May of this year our emails went from stubhubcorp to @viagogo.com to @stubhub.com 3 emails in 3 weeks it was awful I called them out on their fan protect guarantee as well as arguing why we were trainined in april and May to NOT give refunds to customers instead DO NOT OFFER REFUNDS and I have documentation fo the training it stated on every learning module and it stated that we were NOT to give refunds under any circumstances UNLESS the customer gave pushback they have now taken their 120% refund bs back down to 100 but dont tell the customer unless asked but anyway I was called into a meeiting put on paid suspension which I stayed on for a month then was terminated due to the outcome of the investigation what investigationi? I purchased tickets via StubHub for a concert 3 months in advance. Furthermore, is there a class action suit against Ticketmaster? Should You Become a Constitutional Lawyer? StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Ive been trying to get my money back for 2.5 years with no luck! McMillan then asked StubHub to refund his money. Your email address will not be published. Top Class Actions is a legal news source According toBillboard,Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. and how can you speak to my credibiity when you never talked to me about this made up problem in your head like I hve told them and I stand by I was suspended to keep me quiet and not let others know what I knew about them. But, as an alternative, the 120% off coupons were also . Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. They asked me to list it as resale. I am still awaiting a refund for a Nets game postponed in December. No resolution and I got no tickets. He offered me a replacement of standing-room-only tickets, which I refused as I had purchased centre ice, row 3. They were processing refunds for canceled events just like they previously did but then changed their policy. Be the first one to find this review helpful. If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. I listed tickets on StubHub, which I had done on multiple occasions. They sell you things they don't actually own and if there's an error, too bad for you. Fuller estimates the company has $1 billion to $2 billion in tickets still floating around for future events. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its. He has prosecuted a variety of consumer protection and complex employment cases. Our content is intended to be used for general information purposes only. If the show ends up being cancelled you will receive a refund. According to a report in the New York Times, StubHub stated that handling refunds for the huge number of canceled concerts is simply not manageable. Per an interview quoted in Axios with StubHubs president Sukhinder Singh Cassidy, the company decided to put the risk on its customers: In normal times we would take the risk of giving refunds to buyers before recouping the same refund from the seller. The court overrode that objection, citing allegations that the plaintiffs relied on and were misled by the companys prior representations that they would receive a cash refund for canceled events. your claim status, claim form or questions about when payments are Whereas last year there was a bubble for most of the year and fans couldnt attend, now all that counts is the money grab. This is so ridiculous. Add me I had cancelled tickets in Arizona last year. Matthew McMillan Settlement Come to find I was charged $300 from my bank account. CEO Baker is just another crook collecting money he never earned. Class Counsel is Named in COVID-19 MDL Against StubHub - Expert Institute For most lawsuits, theres nothing you need to do in order to be a part of or join a class action lawsuit. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. McMillan challenges the policy change, saying StubHub did not act fiscally responsible. StubHub filed a lawsuit against the Warriors and Ticketmaster in California on Sunday, accusing the two of conspiring to create an illegal resale market. How to Get a Refund for All Your Tickets - Vulture I had used stubhub a dozen times without a problem, but never realized they could steal from a customer in a situation like this. If the show is rescheudled your tickets are good for the new date and you can either attend the show or sell the tickets. expected to be mailed out. A disgruntled StubHub customer has filed a class-action lawsuit following the ticketing platform's coronavirus-related refund-policy reversal. Enjoy reading our tips and recommendations. Buy sports, concert and theater tickets on StubHub! However, communication on this is virtually non- existant, juxtiposed with the buy side hawking we get. StubHub settles with US Attorneys General over its COVID refunds policy Please add me to this class action against STUB HUB. Its policies are not just designed to protect consumers. Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. This putative lawsuit is related to a multi-state investigation that StubHub settled. Lia Sophia Class Action Lawsuit Settlement, LG V10 Class Action Lawsuit Settlement Offer, Tristar Products Lawsuit How to Avoid the Scam, Class Action Lawsuit Against Transamerica Universal Life Insurance, Class Action Lawsuit Lifelock Reducing Your Court Costs. Instead of instituting responsible financial transaction policies, (StubHub) made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was cancelled and they could not promptly collect from sellers.". StubHubs financial stability is paramount for the company, and the lawsuit will be settled accordingly. The complaint claims that the company did not offer refunds for tickets to canceled events. The coupon, of course, expired in 12 months. He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. Worse, the lawsuit says, is that StubHub is proactively collecting money owed to customers and converting the funds for its own use. A Phoenix resident has filed a proposed class action against StubHub in which she claims to be one of many consumers stuck with worthless tickets to canceled events after the $4 billion ticket marketplace decided to walk back its longstanding FanProtect refund guarantee. Amy has built a reputation in the plaintiffs bar for delivering results and justice to consumers and sexual assault survivors in class action and mass tort litigation. In March 2020, as the scope . "Under its 'FanProtect Guarantee,' StubHub typically offered consumers full refunds of the purchase price and fees . However, the transaction went through, I called the CR and told them I purchased it a minute ago, but they refused to refund me. Design & develop by AmpleThemes, Class Action Lawsuit Filed Against StubHub. FALSE. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. Despite the alleged deception, the company's policies did not reflect the actual . This is a major change for the ticketing industry. I chose CC. Angry Fans Say First the Concerts Were Canceled, Then the Refunds The states claim StubHub finally agreed to refund customers their money in May of this year, while the consent judgement seeks to clear up why the company reneged on its FanProtect Guarantee in the first place. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. The Court has not decided who is right. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. Can I file a lawsuit against Stubhub for not giving me a refund? - Avvo In the end, the court found in favor of the plaintiffs in a federal class-action lawsuit filed against StubHub. 3 min read Last Friday, U.S. District Judge Haywood Gilliam declined to dismiss and compel. 1:12. The lawsuit cites several examples in which the site failed to make refunds. The company blamed the difficulty of recouping from sellers during the pandemic. Last November, the court ruled that the plaintiffs who purchased event tickets using a web browser were on notice of StubHubs arbitration provision, compelling them to arbitration, but not those who used the mobile app. Future games will have me eating my tickets or selling at an extreme loss, as no options have been offered other than kick rocks if I dont want to jeopardize my health. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give purchasers a 120% credit in the event of show cancellation. Either take their alternative or take a refund. Solved: adele show refund - StubHub Community StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. Top Class Read the complaint here: StubHub Refund Class Action Complaint Ive used Stubhub for over 4,000 transactions. I continue to get the runaround from them they dont give you all the information you need to request a cash refund you have to keep calling them back and when you do youre on the phone waiting for 2 to 3 hours waiting for somebody to pick up on the other end. I sold tickets in March 2020 to a June 2020 Gabriel Iglesias show in Hollywood, FL Stub Hub would not give me the money from the gentleman who purchased my tickets. StubHub to refund over $3 million to more than 8,500 Colorado customers How to Contact StubHub: Customer Service for Buyers and Sellers - wikiHow StubHub is the world's top destination for ticket buyers and resellers. Rather than a simple courtesy, cash refunds were and remain contractual obligations between StubHub and customers such as the plaintiff, who the suit says bought two NHL tickets and received no refund from StubHub once the league suspended the remainder of its season. 19. Those with tickets to canceled events will get a credit of 120% of the purchase price. Copyright 2022 Consumers Unified LLC. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds with the exception of purchases made in states where law required cash refunds in such an event. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. Now Im stuck with 4 tickets to a concert I cant attend overseas. Before commenting, please review our comment policy. ADD ME PLEASE! A link has directed you to this review. The company has so far been unable to compel arbitration for refund denial claims brought by those who used its mobile application. Punk Rock Bowling and Music Festival tickets for the upcoming concert tour are on sale at StubHub. AG Racine Announces Settlement With StubHub Over - Washington, D.C. Id like my money back! A consent judgment will clarify the terms of the FanProtect Guarantee and StubHub. that reports on class action lawsuits, class action settlements, Top Class Actions will continue to monitor the StubHub refund settlement and tell readers how to make a claim when that information is available. According to the filing, McMillan purchased two tickets to an NHL game in early March. You may be a Class Member in the proposed Settlement and may be entitled to participate in the proposed Settlement if you meet the following criteria. Required fields are marked *. No mention is made of the safety of the attendees. I accidentally clicked purchase the ticket, and I thought were still more steps to complete. As the complaint puts it: The COVID-19 cancelations and Defendants trademarked FanProtect Guarantee should have meant that StubHub ticketholders like Plaintiff were promptly refunded their hard-earned moneymoney consumers now need more than ever in a time when many of StubHubs customers have lost their jobs and are suffering financial hardship. Please use any other ticket resale company this one doesn't care about their customers. There were over 1000 tickets available last night, but suddenly the venue is sold out, which seems odd for an OHL game. Ticket buyers have been flooding StubHub with refund requests since theofficial pandemic announcementcame a few weeks back. Terms and Conditions. Sep 15, 2021, 1:28 PM. There are only two ways to request your refund from them on your own: Calling StubHub Support Emailing the company The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia. Previously, she represented workers and retirees at a national employment law firm. I dont recall signing on to subsidizing billionare/millionaire owners and players with donations. The company reportedlydoesnt have enough liquidity to honour these requests though. If you decide to exclude yourself from the Settlement, you will receive no benefit from the Settlement. settlement administrator or your attorney for any updates regarding StubHub finally addressed the formal rescinding of its FanProtect guarantee in a March 30 email from Cassidy in which the company, rather than accept responsibility, continued to tout the policy change as in the interest of customers, the lawsuit says. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give. Its location on this page may change next time you visit. What a scam. The reasoning is due to the financial impact form coronavirus. If you would prefer a cash refund, simply . Bear in mind that the information in this blog post summarizes the allegations put forth in the following legal complaint. The case is based on an NHL game that was canceled because of a strike. Thousands of Wisconsin residents who bought tickets through StubHub will finally be able to get refunds for tickets for events canceled by the COVID-19 pandemic. No refund or voucher has been offered. My husband and I bought concert tickets as a Christmas present to each other. I was offered alternative tickets. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. StubHub calls for MLB refund lawsuit to be sent to arbitration Following the consolidation of four customer lawsuits in August 2020, class counsel was recently named in the MDL against ticketing company, StubHub. I have not received any information on recovery of my money yet. We value your privacy. Anyone can file a lawsuit, with or without the representation of an attorney, for any reason, and ClassAction.org takes no position on the merits of the suit. A California state court authorized the notice. In fact, the suit says, Stubhubs vice president and general counsel testified as much before Congress in February 2020, saying that StubHubs FanProtect guarantee is the hallmark of our business and why we have earned the trust of fans around the globe.. Spectre Performance Air Filters and Intake Systems Lawsuit, JetBlue Is Rumored to Be Interested In Acquiring Spirit Airlines, Why You Should File a Toxic Baby Food Lawsuit, Class Action Lawsuit Against TimberTech Over XLM Line of Outdoor Decking, Ti Synex II Vertebral Body Replacement Recall Lawsuit, Toilet Fill Valves Lawsuits How to File a Class Action Lawsuit Against Toilet Fill Valves Manufacturers, TD Bank Canada Unfair Overdraft Charges Lawsuit, State Farm Mutual Funds Lawsuit Verdict and Relevance to Other Class Action Suits, TaxMasters Lawsuit TaxMasters No-Refunds Policy and Harassing Debt Collection Techniques, Stryker Spine OASYS Midlines Occiput Plate Lawsuit. StubHub did agree to offer cash refunds to some customers in the US and Canada that bought tickets prior to March 25, 2020, but those that purchased tickets thereafter have been given credit for canceled events. The judge will rule on whether to allow the lawsuit to proceed as a class action or not. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Two Women Appointed to Lead COVID-19 Refund Cases Against StubHub Live Nation, Ticketmaster, StubHub, and the MLB have been named in a class-action lawsuit stemming from their COVID-19 refund policies. The company then changed its policy to cover these situations. And the beat goes on. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California consumer protection law. When I called them on itthey said it was my fault and I have to resell the tickets. StubHub has my $253 for tickets I sold. This time Stubhub claims they sold tickets and sent me email to transfer tickets. ConsumerAffairs is not a government agency. Still no luck. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. One man is reportedly suing the ticket resale company, The reason for the lawsuit is the Wisconsin man purchased tickets to an. McMillian purchased the ticket with StubHub's money-back guarantee policy, Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tells, . A Brooklyn consumer has filed another proposed class action lawsuit against StubHub, Inc. over what the case calls a bait and switch on a global scale.. StubHub has stated that they will provide no comment on pending litigation. According to the 19-page lawsuit, StubHub looks to shift onto consumers its losses stemming from the entirely foreseeable scenario that worldwide issues could cause the simultaneous cancellation of thousands of public events. I purchased 4 tickets to a Rammstein concert in the Netherlands in 2019. You will also give up your right to object to the Settlement and you will not be able to be part of any other lawsuit about the legal claims in this case. I purchased six tickets to Hamilton on 12/1/21. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. In February, a federal court ruled in favor of StubHub in a class-action lawsuit filed in federal court. Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern District of California. One man is reportedly suing the ticket resale company StubHub for $5 million in a class-action lawsuit. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. StubHub Lawsuit COVID-19 Refunds Arbitration Clause - Sportico Emily Walsh. Let us know in the comments! StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . I will (apparently) receive a refund, but the damage is done. I tried contacting support and I kept getting the same response. He also is very certain that the game is sure to be canceled. StubHub agreed to a $9.5 million settlement with consumers from 10 states and the District of Columbia. 01-21-2022 10:07 AM. | They sent me tickets for a baseball game on the wrong day. BOSTON . NEVER USE STUBHUB. According to the filing, McMillan purchased two tickets to an NHL game in early March. As for the parties request for the creation of a StubHub-only MDL, we find that the actions against StubHub involve common questions of fact, and that centralization of actions against StubHub in the Northern District of California will serve the convenience of the parties and witnesses and promote the just and efficient conduct of the litigation, the seven-judge panel on multidistrict litigation wrote. They offered me 125% of price paid in credit or refund to my CC. Never got my refund, asked for compensation and never anything. Punk Rock Bowling and Music Festival Tickets - StubHub The complaint says StubHub decided to reverse its policy and issue only coupons at a time when many consumers could desperately use the cash refunds. I heard they were being sued, so was just waiting for any information on recovery of my money plus the interest that accumulated on my credit card. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. The U.S. Please add me I lost roughly $600. A California class-action lawsuit has been filed against the ticketing site StubHub. StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tellsBillboard. StubHub at that time began denying customers refund requests and instead only offered to provide customer credits equal to 120 percent of their purchase, the states claimed. If you sell on Stubhub they will waive the sellers fee. Reports suggest that StubHub Inc. has agreed to enter into a settlement agreement and pay around $9.5 million to its customers in different states across the United States after it allegedly did not refund its clients' tickets after event cancellations caused by COVID-19 (Coronavirus disease-2019). Last Updated on May 5, 2021 by Dave Clark. McMillan lawyer Nick Coulson echoed the sentiment. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding "FanProtect" guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. But, as an alternative, the 120% off coupons were also available. This field is for validation purposes and should be left unchanged. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. StubHub changed its refund policy about a month ago. If the suit proceeds, StubHub will be ordered to refund all e-ticket purchasers starting in June. StubHub Class Action Settlement to Provide Credits For Tickets

Mother Daughter House For Rent Suffolk County, Ny, Grey Gardens Mental Illness Diagnosis, Articles S