Checked for accuracy by our qualified fact-checkers and verifiers. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. Be the first to hear about special offers. Also, if the name of the band or performers appears in a black box on that same website, followed by the word tickets, do not buy. Viagogo40.5StubHub - SportBusiness Two words showed something was wrong with the system, After centuries of Murdaugh rule in the Deep South, the family's power ends with a life sentence for murder, Flooding in southern Malaysia forces 40,000 people to flee homes, When Daniel picked up a dropped box on a busy road, he had no idea it would lead to the 'best present ever', Plans to redevelop 'eyesore' on prime riverside land fall apart as billionaires exit, Labor's pledge for mega koala park in south-west Sydney welcomed by conservation groups, Tom Sizemore, Saving Private Ryan actor, dies aged 61. PLEASE DO NOT TRUST VIAGOGO! Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us. If the Google listing says ad, do not click. ", Viagogo now says on its landing pages: "We're the world's largest secondary marketplace for tickets to live events. In what appears to be an all-encompassing reach for self-exoneration, the Google spokesperson tells us "we are not the regulator of secondary ticketing". If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Contact Viagogo directly - raise a complaint & request a full refund. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. 7.3 Additional Policies. I've bought tickets from Viagogo and I'm now worried they - Quora 2.18 Merchant Description. Can I Get a Refund from Viagogo? - GetHuman Ticket resellers: Viagogo reviews | news.com.au Australia's leading In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. 6.4 Release. 4.2 Stolen Property. 2.3 Username and Password. All sales and bids are final. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. There are an increasing number of unauthorised ticket resellers operating online. Ultimately there are two questions to be answered . 2. viagogo Reviews | Read Customer Service Reviews of www.viagogo.com Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. I contacted Viagogo, seeking a refund for their deceptive practices in checkout and misrepresentations, without success. The Australian Competition and Consumer Commission alleges the Swiss-based company, which has come under fire for heavy mark-ups, hidden fees, cancelled events and failure to provide refunds . The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. Genuine tickets had not been available eight months before the match, when Docherty bought his fake tickets on Viagogo. The Viagogo Refund Class Action Lawsuit contends that Viagogo's action is in direct violation of the company's stated policy. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. . You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. When We receive an offer by bank transfer, We will check to see if the bank account is valid. But a spokesperson says the screenshots we sent, showing the lack of price transparency, the last-minute change of currency on prices and the pressure-selling approach, didn't constitute a violation of its rules. viagogo Tickets 4+ - App Store - Apple ACCC Chair Rod Sims said: Viagogos business practices were unacceptable. 1. Viagogo - Wikipedia 4.1 Double Posting and Removal of Tickets. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court found the Swiss-based company had made false and misleading representations when reselling tickets to live music and sports events. your Partner visa was cancelled by the Minister (unless you have requested for it to be cancelled) or. Viagogo will keep saying they already paid you but they will never show you the proof of payment. We at CHOICE acknowledge the Gadigal people, the traditional custodians of this land on which we work, and pay our respects to the First Nations people of this country. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. Viagogo Refund Policy MoneySavingExpert Forum ACCC chairman Rod Sims said the statements created a false sense of urgency. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. 2.4 Listing. The ticket reseller Viagogo was kicked off Google in July 2019 for all kinds of good reasons. you might incur adebt to the Commonwealth. Note that this is separate from any Tax viagogo is required to charge on its fees. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. Viagogo Gets A New $330 Million Loan. No Consumer Refunds - Forbes First result is the viagogo site, clicks on it looks legit, goes though the motions to buy tickets at Sky City, almost saves herself by balking at the extreme cost of A reserve seats ($520 for 2) then the booking fee of $190 plus other costs/fees/charges but ultimately went thru with it because she didn't want to miss out. Just another site viagogo refund australia. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise that tickets could be refunded when deciding whether to do business with the defendant. You also agree not to separately contact the Buyer at any time for any reason. Released by: If you dont know the location of the office processing your application, send the completed form to your. Finally, you have rights under the Australian Consumer Law, but they may be hard to enforce if a company is based overseas, like Viagogo. Welcome to viagogo's online ticket exchange (the "Site"). Recent complaints include cases of consumers paying: Ms Petinos said Viagogo refused to meet with NSW Fair Trading to discuss the matters in late 2021. 7.1 Ownership of Intellectual Property. Is Viagogo a scam? - Holiday Travel Forum - Tripadvisor The Court also observed the need for general and specific deterrence in this matter, particularly to make it clear to corporations which conduct internet-based operations in Australia that they are subject to the Australian Consumer Law (ACL). Viagogo: Reviews, Complaints, Customer Claims | ComplaintsBoard If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. Ticketing site Viagogo will have to sell all of StubHub's business outside North America to satisfy competition concerns. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Safe ticket buying if you're going to a gig or sporting event. This website is using a security service to protect itself from online attacks. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Customer Support Sign in with the email address you used to place your order or create your listing Email Address show password or Log In with Facebook Help signing in If you can't remember the email you used, checked out as a guest or have forgotten your password, we can help! You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. The "on its site" disclaimer that followed was in a distinctly lighter font. The judge issued an injunction which prevents the company from continuing the offending conduct and ordered Viagogo to take part in a compliance program. Stay away from them!!!! Viagogo must sell StubHub's non-US business - BBC News The ACCCtook action against Viagogo in August 2017, and in April 2019the court found Viagogo had misled consumers. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. You may find other users information to be offensive, harmful, inaccurate, or deceptive. Infogram. The watchdog also successfully pursued the company over its added fees, which included a 27.6 per cent booking fee that applied to most tickets in the 2017 period. It is headquartered in the United States and owned by StubHub Holdings. Ticket Buyers Left 'Holding the Bag' After Viagogo Changed Refund Last year, a Federal Court judge found the Swiss-based company had breached Australian Consumer Law and made false or misleading representations. You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre More answers below Cleartrip is not giving me a refund on a cancelled ticket worth of 21,000. Hello has anyone had a successful outcome from viagogo through paypal. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. In late 2019, many Elton John fans who bought tickets on Viagogo were reportedly refused entry to his Adelaide show. 1.2 Ticketing Exchange. When our tickets were not provided they refused to provide a refund . If the re-seller is refusing to refund, contact your bank and ask how to file a dispute against the charge made on your card. Posted by July 3, 2022 la times podcast on viagogo refund australia July 3, 2022 la times podcast on viagogo refund australia This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. 2.7 Payment Authorization. Viagogos responses were described by the judge as giving it the appearance of being a company that is indifferent to the interests of Australian consumers and which prefers to elevate its own profit motives above those interests, even when on notice of the potential for harm being done. If tickets are not consecutive, then the Seller must create a separate listing. "When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law," Ms Petinos said. Viagogo promises that all tickets sold will arrive on time for the event and they will resolve any issues. In NSW, ticket sellers are prohibited from reselling a ticket for more than 10 per cent above the original price for an event held in the state. Provide lots of information and make a claim for a refund. (Subclass 870) Sponsored Parent (Temporary) visa. Business practices were unacceptable and penalty is warning to others that they are subject to Australian law, consumer watchdog says. If the payment status in ImmiAccount is 'Credit' or Paid a refund can be requested. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. The Google spokesperson says Viagogo is now "making clear that tickets subject to resale restrictions may not provide access to the event, ceasing advertising tickets for resale where resale is legitimately prohibited, and ceasing claiming that tickets are valid when organisers and event promoters find them invalid". ), And although the price was shown in Australian dollars during the first two steps, on the final screen with the final price we were informed: "This is an approximate conversion. Prices are set by sellers and may be below or above face value.". 'Lies and deceit': Man fights Viagogo for refund to cancelled Super Viagogo has a consumer rating of 1.27 stars from 1,776 reviews indicating that most customers are generally dissatisfied with their purchases. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). the application was made because of a mistake by the applicantand it is withdrawn in writing before a decision is made. Stay informed. A Harvard University graduate is the man behind controversial ticket reselling website Viagogo which is being used by scalpers as a platform to scam concert-goers around the world. He described one category of representations as having been made on an industrial scale. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. In this week's episode, podcast co-hosts Eric Fisher and Chris Russo interview Len Perna, chairman and chief executive of TurnkeyZRG. Viagogo | ProductReview.com.au Including any such items constitutes a material breach of these terms and conditions. Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. The court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. Call us during our business hours Give us a call during our operating hours and we'll talk through any questions you may have. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. Viagogo has the right to deny your request for a refund. Contact @viagogo over social media Set up a Twitter account. Viagogo pays search engines like Google to appear at the top of search results for major events. viagogo AG is registered in Switzerland, Company No. They could not promise tickets or even tell us where the seats were located in the venue.". viagogo - Buy & Sell Concert, Sport & Theater Tickets Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. Viagogo DO NOT refund and are not contactable. We may also first deduct any amount you owe us from any amount we owe you. Each refund request must be individually assessed under the relevant legal authority or administrative rules..