Whereas for StubHub, the case is different and they have a wide range of limitations allowing fewer people to return empty-handed. Does anyone know of another way to get ahold of their support? Absent more tickets becoming available to the general public later, fans may think it's necessary to turn to the "secondary" market to score a seat meaning, from sellers other than. On Tuesday, the FTC hosted a day-long workshop about the ticketing industry, with a one-hour panel about The Adequacy of Ticket Price and Fee Disclosures. This may not sound like particularly thrilling content to you, but thats because you didnt watch it. [2022], TickPick vs StubHub: Which Is Better For You? Ability to view venue map. FanProtect service helps find replacement tickets if something goes amiss. [2022], Ticketmaster vs Seatgeek: Which Is Right For You? The prices of the tickets sold at Ticketmaster will vary according to their demand on every platform. The ticket, which supposedly cost $250, would actually be $300.75 after fees in other words, 20 percent of the tickets face value was tacked on in the form of itemized fees with confusing names. This means people can first purchase the tickets from Ticketmaster and then sell them on StubHub. After the switch, you will enter the email address you use to access the community in order to reset your password. Ticket buyers and sellers say StubHub owes them after - marketplace.org Seating Area: 104. Taylor Swift tickets for the upcoming concert tour are on sale at StubHub. Will you support Voxs explanatory journalism? Essentially every person on the panel agreed, appearing to politely beg the FTC to regulate them so that people would like them again. There are a few main reasons why someone may choose to buy from StubHub instead of through an official source like Ticketmaster: You can buy tickets on StubHub before the general public without needing to look for a presale code. The New York Yankees are dumping Ticketmaster for StubHub as its ticket resale partner, in a six-and-a-half-year, $100 million deal that begins on July 15. Select the seats and have a look at all the other important details. If the button doesn't appear, is grayed out or you receive a message that the Event Organizer hasn't activated resale, your tickets aren't eligible for resale. Taylor Swift tickets listed for thousands on StubHub after millions According to the GAO study, while sporting event ticket fees average 20 percent of face value, concerts are even worse, averaging 30. Phone service 9 AM to 9 PM on weekdays, 9 AM to 8 PM Saturdays, and 9 AM to 6 PM Sundays. In the corresponding legal document, Live Nation also took the opportunity to emphasize an appellate court ruling from last month, issued as part of a different class-action complaint, in which a three-judge panel foundthat Ticketmasters terms of service (ToS) do in fact compel arbitration. In addition to the huge payout, the company was compelled to add disclosures on its website acknowledging that fees are a source of profit. 7 Sites like Ticketmaster to Buy Concert and Sports Tickets Ticketmaster has a website that is easy to use. It has a good user interface, and the website is user-friendly. Demand for Taylor Swift concert tickets exceeded every expectation, says Liberty Media CEO. Secondary sellers often buy up tickets from primary sellers in bulk with the help of "bots," and then resell them at a higher price, a practice known as ticket "touting.". While Ticketmaster will cost you two different charges, StubHub here will allow you to list the tickets on sale for free. Get your tickets delivered to your doorstep or print them out. Press J to jump to the feed. Having an extremely large volume allows them to lower their margins. Add-Ons Available See Tickets From New York Knicks Offers Watch in Comfort Enjoy a set up like none other with luxe event suites. Not looking for Taylor Swift? These results implied that the hidden-fee buyers were misinformed about the total purchase price. Legit Ticket Sites - Ticketmaster vs Stubhub [Fees, Customer Service Hidden-fee users were then more likely to go back and search other ticket listings. The chaos led to calls from U.S. senators and the Tennessee attorney general for probes into the ticket seller's market power and sales practices. Get this delivered to your inbox, and more info about our products and services. Or maybe at least know why all of a sudden I cant transfer tickets. Ticketmaster seems to be indicating the tickets are non-transferrable. The Customer support services are open on all days but they have a certain time range they need to be reached out within. The Official Top 5 Review team is dedicated to testing and researching the top products available for many different industries. Since the audience on the website is millions, there are truly rare chances the tickets you put on sale will not be sold. Seller sent me wrong tickets through Ticketmaster, DiamondBacks tickets no barcodes and not available for mobile transfer, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. After an FTC workshop about the astronomical fees added on to most concert tickets, it is fairly clear that nothing is being done. At the FTC meeting on Tuesday, the online ticketing industry insisted that it cant regulate itself, an insistence that has been backed up by its actions over the past 20 years. "If you're in a hurry trying to get your tickets which of course you're going to be because of the demand it's really easy to make a quick mistake," said Chris Cobb, owner of historic rock club Exit/In in Nashville, Tennessee. Amid all the hubbub and craze for tickets desperate fans may be excited to come across what seems like a good deal. [2022], Ticketmaster vs Ticketek: Which Is Best For You? display: none !important; The website makes the ticket-buying process simple. However, on every successful transaction, the buyer will be charged 10% of the face value as fees. However, you can not neglect how good Ticketmaster is at her work. Please enter a valid email and try again. 2020 Official Top 5 Review. There seem to be a number of inquiries about ticket sales these days, particularly for the NBA teams, although the information below is meant for any kind of ticket (Broadway shows, sports, concerts, etc.). If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. In 2016, for example, New York State Attorney General Eric T. Schneiderman led an investigation into the online ticketing industry and announced that superfluous fees are impermissible under the law and constitute evidence of abuse of monopoly power., And since early 2018, the Department of Justice has been investigating TicketMasters parent company Live Nation for anticompetitive practices. Running Up That Hill Isnt the Only Track Thats Finding New Fans After Scoring a Major Placement, Unauthorized Music Usage on TikTok Can Cost Brands Big But Theres a Way to Avoid Expensive Licensing Headaches, Sync Licensing Is Evolving Now Theres a Comprehensive Analysis of the Music Industrys Most Exciting Segment, How Sync Licensing Helped Musicians Thrive When Live Music Was Paused, Kate Bush Thanks Stranger Things Fans for Giving Running Up That Hill a New Lease on Life, Bootie Brown: The West Coast Rapper Making It Big in the Music Business, Spotify Is Riddled With Fake Streams Or Is It? Now what you can do is sell them to other people on the same platform. Ostheimer said no, sorry, he would be using the preselected question cards. If youre part of its Stubs A-List program a MoviePass-type service which costs $19.95 a month for up to three movies a week the fee is considered part of the subscription and you dont pay it again. Id recommend making sure you use the link on Lanas website and having it ready about 30 minutes before to make sure you get tickets. Select the tickets you'd like to sell and click "Sell." 5. Don't show them on your phone. However, their purchases dropped off much more steeply when the fees were sprung on them at checkout: They were about 45% less likely to make a purchase than those who saw the full price up front. Someone in the audience stood up and yelled that they had been listening all day and would like to say something. Why can't I sell my tickets through my Ticketmaster account? This upfront-fee pricing strategy included all required fees, which generally amounted to 15% of the ticket price plus shipping and handling. Log into your account and select from the list of 'Upcoming Events'. on tickets issued to original buyers. Remember, the receiver's email address must be different to the sender's email address. Thats the reason the StubHub experiment didnt work. Global Business and Financial News, Stock Quotes, and Market Data and Analysis. Enter the information for your event - including the date, time and venue - then click "Search." 4. why does ticketmaster pay you after the event Try pm'ing a mod at stubhub.community to hopefully get a faster response. Not every ticket includes a facility charge. Order processing fees are another type of convenience fee. All rights reserved. "Deals for hot tickets, you're virtually not going to find one," said Andrew Farwell, vice president of Outback Presents, an independent concert promoter based in Nashville. Sometimes, StubHub has the ability to lower the ticket prices just enough to beat out the competition. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. This is not a heartwarming success story. You can now buy a fraction of a house. With StubHub, "The StubHub Promise" guarantees a refund if you were sold a fraudulent ticket. Buyer beware: Massive experiment shows why ticket sellers hit you with There was a $19.50 delivery fee to cover expenses of mailing a ticket; a $4 facility charge set by the venue; a $4.25 order processing fee shared between the ticket seller, Ticketmaster, and. Some of their strategies for success: Using email newsletters, credit card perks, social media alerts and fan club memberships to buy pairs (or even numbers) of tickets for in-demand events that ideally involve audiences who can't or won't plan ahead enough to buy the tickets first themselves. Stubhub's pricing structure has fewer hidden fees, so you're more likely to get an honest view of what you're paying. Braves Tickets | Atlanta Braves - MLB.com By choosing I Accept, you consent to our use of cookies and other tracking technologies. Because the Ticketmaster and Live Nation websites provided reasonably conspicuous notice of the Terms to which Ticket Purchasers unambiguously manifested assent, Judge Danny J. Boggs wrote when explaining the latter ruling, we hold that the district court did not err in determining that the Terms, including the arbitration provision, were valid and binding., Those Terms contain a mandatory arbitration agreement which broadly applies to any claims relating to the use of Ticketmaster and Live Nations sites, products, or services, spelled out the companies, which are pushing ticketing-reform legislation of their own. In most cases, tickets aren't issued until 24 hours before the event. Taylor Swift Tickets - Taylor Swift Concert Tickets and Tour Dates As an Amazon Associate we earn from qualifying purchases. Overview of Ticketmaster and Stubhub Shared Features Primary ticket dealers and resellers for events. If none of these work, you might have to pay the Stubhub penalty for your inability to deliver the tickets. If this does not help you, the customer support team of the company is always ready to help you out anytime and anywhere, after you give them a call. Heres the Latest Data (Updated for 2023), How Much Artists Make Per Stream on Spotify, Apple Music, Amazon, YouTube, Pandora, More (Updated for 2022), Suga Sells Out Entire US-Based Tour During Ticketmasters First ARMY Member Presale, Glastonbury 2023 Lineup Revealed Elton John, Guns N Roses, Arctic Monkeys & Lizzo Headlining, Ticketmaster Touts SmartQueue Tech for Upcoming Eurovision Song Contest Partnership, Evan Rachel Wood Denies Pressuring Other Marilyn Manson Accuser Into Making False Abuse Claims. They are available in both Apple Store and Play Store - free of charge, of course. Ticket fees are high but not entirely arbitrary. When it comes to popular events, Ticketmaster is quite famous and the tickets get sold out pretty easily. This setup allowed Tadelis and his colleagues to compare the choices made by the two groups, such as purchases and clicks towards checkout. If you make a purchase through any links on this website, we may get a commission. For the experiment, StubHub randomly assigned half of all U.S. users, who count in the millions, to an experimental back-endor hiddenfee structure where buyers saw only the ticket list price as they shopped, and extra fees were only displayed on the checkout page. By clicking on "Pricing Details," you can see a full breakdown of ticket costs and different fees. A place to discuss and share all matters concerning singer, Lana Del Rey. Having all-in pricing on some platforms and not others is too confusing; it needs to be consistent across the marketplace, Consumer Reports Anna Laitin argued. Sometimes, that might happen if a reseller sells multiples of the same ticket; only the initially scanned ticket will work at the door. Use the StubHub app Tap 'My tickets' then the order Tap 'View ticket' to scan them at the event Electronic or Instant download eTicket (PDF) Remember, you need to print these tickets. To put it in short, Ticketmaster has a website that is easy to use. You're rolling the dice with resale tickets on other sites; only fan-to-fan resale tickets on Ticketmaster come with complete peace of mind. seven seven = .hide-if-no-js { Advertisement. ET. There is a 15 percent charge that remains consistent regardless of your ticket price. You can transfer as many tickets as you like. What if the buyer doesn't have an account? In these cases, a bot (which may even pose as someone you know) might entice you to click on a fake link for a livestream to a sold-out concert, or tell you they can no longer use event tickets they'd purchased. Anyone know how I can contact customer support for Ticketmaster? You can use the price filtering tool to find the best seats for your budget by looking at venue maps. The other half of StubHub users continued to see the all-inclusive prices. Solved: Ticketmaster won't let me transfer tickets - StubHub Community Can I sell tickets from Ticketmaster non eligible for resale? Facility charges are determined by the venues. We may earn small commission from the products mentioned in this post. If it were consistent, people would get used to that really fast and like knowing the price theyre going to pay. She too, suggested that the FTC could just make this a rule and save any one platform from having to go out on a limb. University of California, Berkeley, Read the latest campus information on coronavirus (COVID-19) here , Berkeley M.E.T. The exact amount of this fee varies by the event, but it can often be a significant charge when compared to the base price. Co-authors are Sarah Moshary of the University of Chicago; Kane Sweeney, former head of data science for StubHub and now of health-tech startup Mindstrong; and Thomas Blake, an economist and data scientist now with Amazon. How do I sell tickets? - Live Nation . The above set of questions and more will be answered if you have a look at the article below, containing a comparison between Ticketmaster and StubHub. I have tried to call many times and have sent multiple emails, the event is tomorrow and I am unable to send the buyer their tickets, as well as transfer to my friends. Alex Murdaugh sentenced to two life terms for murdering his wife and son. Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. Taylor Swift tickets for the upcoming concert tour are on sale at StubHub. Getting your tickets you bought on StubHub : StubHub Click the Sell Tickets button or the Sell button on the app. They are ready to deal with multiple currencies. Selling ticket FAQs. These two companies often offer tickets for the same events. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called drip pricingwhereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. Social media is another potential landmine for fans, Gray said. It's likely that even legitimate Taylor Swift tickets bought on the secondary market will see prices fall dramatically from the current levels after the initial rush of demand filters out, experts said. More from Personal Finance:Why egg prices are surging but chicken prices are falling3 steps to take if you lose your jobThe top 10 most-regretted college majors. We are changing the way you register and sign-in to the StubHub Community. In case you are the seller of the original ticket, itll add a service fee which is also known as the convenience charge to the total face value of the ticket. Even so, the veteran shoppers still spent 15% more with hidden-fee pricing relative to the StubHub veterans who saw the full price up front. There is no way to get in touch with Ticketmaster directly. Resold tickets are priced by the individual seller. Unlike delivery fees, Ticketmaster doesn't profit from the facility charges; all of these go directly to the vendor. Your email address will not be published. Re: Can I sell tickets from Ticketmaster non eligible for resale? There are a lot of differences between StubHub and Ticketmaster. Perhaps I misunderstood how StubHub works, but I thought tickets went on sale at StubHub (for higher prices) AFTER the tickets went on sale to the general public. The option of reselling tickets for sold-out shows is available. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Reader support helps us keep our explainers free for all. The company declined to comment.) By using the service's Fan Codes and Coupon Codes, you can save a chunk off your total order. 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Tickets for concerts and sporting events.