We publish the names and emails of customer service managers. Cinemark probably wont reopen until July, according to the L.A. Times. A full-service national event ticket marketplace. These Britrail England Flexi Passes are taking forever to refund. For a dispute or claim relating to the intellectual property of you, Vivid Seats, or any of Vivid Seats corporate family members (for example, trademarks, trade dress, domain names, trade secrets, copyrights, or patents), the list from the National Roster shall be limited to individuals who either previously served as a federal judge or is an attorney who has specialized in intellectual property law for at least ten (10) years. Things you buy through our links may earnVox Mediaa commission. Your order is then sent to the seller for confirmation. Vivid Seats reserves the right to cancel and refund the buyers order at any time for any reason. Disney is waiving all cancellation and change fees up to the date of check-in for reservations with arrivals through June 30.. When an event cancels, we will always send you a notice via email with the applicable terms and options. But a couple of days before, the venue canceled the show. To the extent state law applies, the parties arbitration agreement and the parties Class Action Waiver shall be governed by Illinois law, subject to conflict of law principles. You represent that you are legally able to enter into a binding contract. If Vivid Seats changes any term or condition, said modification, revision and additional information shall be posted here, automatically replace the existing terms and conditions, become effective immediately, and become binding on all users of this site. To qualify for compensation, the buyer must return their tickets to Vivid Seats within 2 weeks of notice from Vivid Seats that the event is deemed Cancelled. No refunds or other compensation will be given without the original tickets, unless otherwise determined by Vivid Seats, in its sole discretion. No wonder its tickets are so expensive! Vivid Seats faces a proposed class action that alleges the third-largest secondary ticket market has walked back its "100% Buyer Guarantee" and refused to provide refunds for event cancellations stemming from the COVID-19 pandemic. Orders exceeding four tickets may be split up into different rows within the requested zone or section. If you do not wish to be bound by this agreement to arbitrate and/or the Class Action Waiver, you must notify Vivid Seats in writing within thirty (30) days of the date that you first access the site. Any customers holding tickets through June 7, 2020 that have not received an email by April 12 should reach out to their point of purchase for information regarding exchanges or refunds.. These expenditures, and the loss of expected revenue, have resulted in a situation where we do not have the money to issue refunds, SXSWs statement to Billboard says. So why is it holding on to Himbergers money? If your event was canceled, you will be automatically refunded, or if your event was scheduled for a Live Nation venue, you have 30 days to ask for a 150 percent credit to use toward buying future tickets. Vivid Seats allows refunds under specific conditions. Even though Texas will allow movie theaters to open May 1, Alamo Drafthouse says it wont. To use DoNotPay, open it in your web browser. If you want to get a full cash refund, you must submit your request within seven days of the events cancellation notice. THE MAXIMUM LIABILITY OF VIVID SEATS, AND ANY OTHER INDEMNIFIED PARTY, AND YOUR SOLE AND EXCLUSIVE REMEDY, FOR ALL DAMAGES, LOSSES SUFFERED BY YOU AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE) OR OTHERWISE, SHALL BE THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE SITE OVER THE PAST TWELVE (12) MONTHS; OR (B) $200. Nothing contained on the site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Vivid Seats Property without the express written permission of Vivid Seats. Can Anyone Predict Whos Going to Win Best Supporting Actress? Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Timing or other aspects may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. If its just postponed or rescheduled, tickets will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law.. THE SITE, THE MATERIALS ON THE SITE AND ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. If any party disagrees about whether the foregoing provision (or any portion of this agreement to arbitrate, including without limitation the provisions relating to arbitration, the waiver of class or representative proceedings, and opting out) can be enforced or whether it applies to the dispute, the parties all agree that the arbitrator will decide that dispute. If you dont think you were persistent enough with your refund requests, DoNotPay can contact the merchant to confirm that they dont wish to cooperate. See the updated dates below. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. Vivid Seats prohibits the use of its Marketplace, website, or mobile application for unlawful conduct. It wasnt much of a dispute resolution. Information about Covid-19 Vivid Seats is closely monitoring Did you find it helpful? If your event is canceled, you are protected through its SeatGeeks Buyer Guarantee, which states you will be refunded the full purchase price or issued a credit to be used for a future purchase to be determined in SeatGeeks sole discretion, according to SeatGeeks website. Informal Initial Dispute Mechanism: If either you or Vivid Seats intends to bring a claim against the other, that party must first send to the other, by certified mail, a completed Intent to Arbitrate Notice ("Intent Notice"). Fill out this form for a FREE and prompt case evaluation. We have been monitoring these unprecedented legal and public health developments, as their consequences cascade through the ticketing and events business, and are adapting to rapidly changing business circumstances on a daily basis. All ticket holders will receive emails with their options beginning May 1. If your event is canceled, you will get 110 percent in Vivid Seats credit, plus 10 percent will go toward MusiCares Foundation, whose mission is to provide a safety net of critical assistance for people within the music industry in times of need, according to Vivid Seats website.If you want cash, you need to contact customer service within seven days of the cancellation, and if your event is postponed, just hold on to your tickets because they will be good for the future date. Exclusive jurisdiction for an arbitration hearing required under the AAA Consumer Arbitration Rules, if any, shall be in Chicago, Illinois. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. If you purchased your ticket from Telecharge and the event has been suspended or canceled, Telecharge will email you with instructions on how to exchange or refund your tickets, according to its website. If you are asked to leave the event or you miss part of the event due to suspected or confirmed inappropriate behavior, you will not qualify for a refund or any other compensation. We will donate 1 ticket for every ticket you originally purchased. Did we mention it's free? Please note, the ticket price may be higher than the face value that appears on the ticket. Events and concerts are continuing to get canceled, so if you had plans for an outdoor festival or Broadway play this summer, make sure to check your ticketing company for information about refunds and ticket credits. The Seinfeld show, originally scheduled for April 2020, had been postponed to August and finally July 2021. Ticket Listings do not purport to state the type of ticket and delivery method is not indicative of whether or not a ticket is hard stock or a PDF or any other ticket format. You may be eligible if you are a person or entity living in the US, its territories, or Canada who, at any time on or before April 1, 2021 bought a ticket through Vivid Seats to an event that, between September 29, 2016 and April 1, 2021, was cancelled or postponed or rescheduled and has not yet occurred. (2) If you bought a ticket to an event that was postponed or rescheduled and that is cancelled after April 1, 2021, you will automatically be entitled to a credit in your Vivid Seats account, estimated to be 110% of the price of the tickets. Users may not use any Vivid Seats Property in connection with any product or service that is not offered by Vivid Seats, in any manner that is likely to cause confusion with Vivid Seats' business, or in any manner that disparages Vivid Seats. For cancelled events, Vivid Seats will refund the purchase price (including delivery charges, less possible restocking fees), or will issue a credit for use on a future purchase, as determined in its sole discretion (this may vary by jurisdiction, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate the request for a refund from the ticket seller)). This email will be used to sign into all New York sites. If your event has been postponed, tickets will be valid for the new date. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. Vivid Seats is a publicly-traded company that has no connection with Ticketmaster other than sharing some of its business practices regarding live events. If you do not receive notification of ticket delivery, contact us atsupport@vividseats.comfor assistance. Now, VividSeats did respond online saying, Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT An on-time delivery for purposes of this paragraph means delivery prior to the actual start time of the performance, regardless of the performance start time previously posted by any party. If you planned on traveling for a festival or concert this year, then youll most likely need to cancel your Airbnb. And who you can expect to see performing and presenting. It happened to me only once, and I was satisfied with Vividseats customer service. Please contact the claims administrator if you have any questions. According to the venue's website . Opening safely is a very complex project that involves countless new procedures and equipment, all of which require extensive training. Plus, we have insightful letters, insider tips, and more. . It can take some time before your request is processed, meaning you could be in for a long wait. It was reported that VividSeats revenue was $1.5+ billion in 2018, and as of today VividSeats still seems to be growing. But all was not lost, according to Vivid Seats. Please note that direct sunlight or heat can damage certain types of tickets. Below you will find the full Sales Terms, which include but are not limited to, the specific items below that we are highlighting for you: Vivid Seats acts as a ticket marketplace. 1650 Arch Street, Suite 2210 Vivid Seats' (NASDAQ: SEAT) proposed settlement of class action claims regarding its failure to issue refunds for tickets related to events cancelled due to the COVID-19 pandemic was approved Monday, paving the way for the disbursement of $7.5 million in funds to those impacted. YOU ASSUME ALL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND YOUR RELIANCE THEREON. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. You can choose between a travel credit or full cash refund. NEITHER VIVID SEATS NOR ANY OTHER INDEMNIFIED PARTY ARE OR WILL BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY TYPE (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS OR LOST PROFITS) AS WELL FOR AS ANY MULTIPLIER ON OR INCREASE TO DAMAGES, UNDER ANY CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTORY, COMMON LAW, EQUITABLE, OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, THE MATERIALS ON THE SITE OR ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE (INCLUDING ATTENDANCE AT ANY EVENT). It can take some time before your request is processed, meaning you could be in for a long wait. We will not be opening our Texas theaters this weekend, they tweeted. Sears couldnt deliver my appliances. Opting Out: You can choose to reject this agreement to arbitrate. If you had Coachella tickets for the spring, you can get a refund until June 1, according to its website. Why is it taking so long to get a cruise refund? Himberger is unhappy with that resolution. Tickets in all forms, including hard stock and PDF, may be shipped via UPS. Tickets may be delivered via Instant Download, Email, UPS, or Special Delivery for the charge stated during the checkout process. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. By purchasing tickets from us, you understand that you may be denied entry if you do not sign such waiver and such denial of entry will not be the responsibility of Vivid Seats. If you have difficulty gaining admission to an event, contact us immediately by calling 866.848.8499. The AAAs rules are available at www.adr.org. If your admission to the event is denied or revoked because (i) you have willfully failed or refused to comply with any such safety and health policies of the venue and/or event organizer/promoter, or (ii) if you have failed any health screenings or lack the vaccination status required by the venue and/or event organizer/promoter, you will not be eligible for any compensation from Vivid Seats. All sales are final. If you are a resident of certain jurisdictions, including California, you may request a refund for postponed or rescheduled events. This means that the FAA governs, among other things, the interpretation and enforcement of the parties arbitration agreement and all of its provisions, including, without limitation, the Class Action Waiver. How Do I Find Out if the Event Is Canceled or Postponed? If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. SXSW has, in effect, shifted the burden of the COVID-19 pandemic onto festivalgoers individuals who in these desperate times may sorely need the money they paid to SXSW for a festival that never occurred, the complaint reads, according to Billboard. You acknowledge that the venue and/or event organizer/promoter may continue to develop and update these policies in the intervening time between your purchase and the event date due to, for example, the uncertainty or evolving nature of the COVID-19 pandemic or other safety or health concerns. Note that if you wish to attend the rescheduled show, your original tickets will remain valid for the new date., Broadway shows have been suspended until June 7, according to the Broadway League. Will I receive compensation if my event is rained out, postponed, or rescheduled? Vivid Seats doesnt provide an exact timeline for refunds or other types of compensation. Governing Law: The Federal Arbitration Act (FAA) governs this agreement to arbitrate in all respects. Douglas Himberger would really like to know. Again. If you do nothing, your $62 deposit will roll over to next years festival, which ensures youll have a chance to buy a ticket for next year. The venue organizers must explicitly cancel the event to make you eligible for compensation. If an event is cancelled with no rescheduled date, you will receive a full refund of the purchase price (including delivery charges, less possible restocking fees), or a credit for use on a future purchase, as determined at our sole discretion (this may vary by jurisdiction, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate a request for a refund from the ticket seller). Timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. We help fans get to more games, enjoy more laughs, and rock out at more shows. . . If you canno longer plan to use the tickets you originally purchased, we welcome you to list your unwanted ticketsfor sale on our website. If I opt for a refund, when will I receive it? If youre on a monthly payment plan, payments will be stopped while the park is closed. The site, including all site software, databases, trademarks, logos, service marks, proprietary information and materials (and any intellectual property and other rights relating thereto) ("Vivid Seats Property") is owned by Vivid Seats and will remain the property of Vivid Seats. You will also be able to review the ticket details and the total order price which will include service and delivery fees and any applicable taxes. Digitally transferred tickets will not be accepted when the next Foo Fighters concert tour opens at Bank of New Hampshire Pavilion in Gilford. When will I receive my 110% Rewards Cash loyalty credit? After Dax Shepard asked her about her musical chairs relationship situation. Vivid Seats to pay $7.5m in refund settlement deal - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. By using this site, you agree not to use any false personal information or use an invalid or unauthorized credit or debit card. In order to issue refunds, Ticketmaster must first get approval and funds from our clients. Vivid Seats If your event is canceled, you will get 110 percent in Vivid Seats credit, plus 10 percent will go toward MusiCares Foundation, whose mission is to provide "a safety net of. It is your responsibility to make certain that your mobile device is charged with sufficient power so that you can access your tickets when you arrive at the venue. Now it wont refund my $3,606. Presumably company records will be used for verification. Just because it never happened doesnt mean they cant get back together. This policy is necessary because of our status as a live marketplace. (2) Disputes or claims where the sole form of relief sought is injunctive relief (including public injunctive relief). Become a subscriber to support our journalists. Box Office . See all 28 articles. Our goal is to make your search and purchasing experience as easy and efficient as possible. 100 million sold,100% Buyer Guarantee. For more information, see the settlement website. If the arbitrator, upon final disposition of the case, finds your dispute was not frivolous, Vivid Seats will reimburse any filing fees that you paid and were not otherwise reimbursed. Your written notification must include your name and address, as well as a clear statement that you do not wish to resolve disputes with Vivid Seats through arbitration. You\'ll receive the next newsletter in your inbox. The company has previously. The seller will confirm the tickets are still available and you will receive notification that the tickets will be delivered. No. The service and delivery fees cover the costs of company operations, including connecting buyers to sellers with premium inventory to listed events, premium customer service, website improvements, and safe and secure checkout and delivery of ordered tickets. YOUR USE OF THE SITE AND ANY MATERIALS PROVIDED THROUGH THE SITE ARE ENTIRELY AT YOUR OWN RISK. Vivid Seats does not represent any official organizer of the events listed and is not suggesting any endorsement by or association with such official organizers or any venues, events, teams, leagues, performers or attractions. Vivid Seats, LLC has resolved a class action against it concerning tickets that it sold for events that were cancelled, postponed, or rescheduled. Ive written several stories about shows that kept getting postponed. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. Not only would SXSW not offer a refund, the offer to use tickets for another year would expire April 30. All AMC Stubs AList member accounts have been automatically paused while our theatres remain closed, according to AMCs website. Delivery method is not indicative of the type of ticket. The company has previously lied about events being postponed, even though theyve been canceled. Event Specific Terms 3. The total price was $1405.95. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. Please provide any additional information about your inquiry. Vivid Seats may also mitigate its damages by relisting and selling the tickets that are the subject of the underlying payment dispute. If the agreement to arbitrate is held unenforceable or invalid for any reason, any litigation against Vivid Seats (except for small claims court actions, as discussed above) may be commenced only in a federal or state court located within Cook County, Illinois, and you and we each consent to the jurisdiction of those courts for such purposes. The parties are not required to exchange selection lists. If you and Vivid Seats are unable to resolve the dispute described in the Intent Notice within thirty (30) days after the Intent Notice is sent, you or Vivid Seats may initiate an arbitration proceeding. Note that if requests for cash payments exceed the settlement money available, the amounts paid will be proportionally reduced. Vivid Seats sold Himberger a show on a specific day, but Seinfeld postponed the show several times. Special Delivery includes same day delivery and may include Will Call, onsite pick up at the venue, pick up from another designated location (typically within two (2) miles of the venue, if possible), or messenger service. All persons in Quebec, who purchased before March 11, 2020 one or more tickets from Vivid Seats LLC for an event scheduled to take place after March 11, 2020, which event was subsequently postponed or rescheduled, without a full refund being provided by Vivid Seats LLC. COVID-19 is an extremely contagious disease that can lead to severe illness and death. Walt Disney World Resort in Florida will remain closed until further notice. Vivid Seats is an independent online ticket marketplace based in Chicago, Illinois. The complaint alleged that Vivid had an obligation to give customers refunds for such tickets and did not do so. Any tickets purchased in advanced will be refunded. If a customer purchased tickets to an event that is canceled with no rescheduled date, they are entitled to a full refund of the purchase price, including delivery charges, per Vivid . Then this happened, names, numbers, and email addresses of the Discover executives. They canceled my flight. We'll help get you there, and give you peace of mind. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. . If your event has been postponed, you have 30 days from when the rescheduled date is announced to request a refund from AEG Presents. Also, if youve paid in full, you can request a partial refund by calling 714-781-4567. Wheres my airline ticket refund from GotoGate? Confirmed orders may be filled with comparable or upgraded tickets if the original tickets are no longer available. Himberger checked this site for executive contacts but couldnt find any. These event organizers of concerts, festivals, games or events set the policy on refunds, and Ticketmaster facilitates services accordingly. According to the memo, Ticketmaster has already refunded $400 million in sales to ticketholders. This Rewards Cash is ready to be used right now through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. Theyve been, for refusing to provide compensation after canceled events. The arbitrator will not be permitted to grant injunctive relief (unless the parties mutually agree otherwise). If you have tickets to a show that is postponed, you will be able to select your refund option once the new date is announced, Live Nations website reads. Therefore, we recommend checking the venue and artist websites, event pages, and social media channels. In a memo leaked to Variety, Michael Rapino, chairman and CEO, told staff that Live Nation has refunded more than $80 million to ticket holders with more than 8,000 concerts and events impacted since the beginning of the coronavirus pandemic. If you need help with any problem,please contact us through this form. Vivid Seats: 100% Buyer Guarantee. Live Nation Entertainment Inc., its subsidiary Ticketmaster Entertainment Inc., and Vivid Seats LLC were hit with suits in the Northern District of Illinois for failing to issue full refunds for shows canceled due to the coronavirus. How Tyrel Jackson Williams Brought TikTok Cringe to, Its sort of a newer version of the L.A. actor ride that Kyle is on the first two seasons, but its worse.. Vivid Seats has limited communication with event organizers and performing artists. It also means that the Vivid Seats Marketplace is not the ticket seller and the listed tickets are not listed by Vivid Seats on behalf of any venue, promoter, team, league or organizing group. In the event that Vivid Seats deems an event cancelled in its entirety based on a reduction in capacity: (i) all outstanding orders for such event will be cancelled; and (ii) the event will be reposted for sale with the adjusted capacity and known restrictions. For the avoidance of doubt, however, You can seek public injunctive relief to the extent authorized by law, warranted by an individual claim(s), and consistent with the Exceptions clause above. Can Vivid Seats purchase my tickets from me instead? Tickets for some events are impossible to come by, so you may only find them on the companys site. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Accepted forms of payment: credit/debit cards, Apple/Google/Samsung Pay. If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive. Unfortunately, no. Vivid Seats shall not be deemed in default or otherwise liable under these Sales Terms due to its inability to perform its obligations by reason of any act of God, fire, earthquake, blizzard, flood, epidemic, pandemic, danger to public health or safety, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, act of public enemy, embargo, war, law, ordinance, regulation, legal order (unless caused by Vivid Seats default hereunder), failure or delay of any transportation, power, or communications system or any other similar cause not under Vivid Seats' control. Vivid Seats is closely monitoring the current global and increasingly local response arising from the declaration of coronavirus (COVID-19) as a global pandemic. Shania Twain Gives Rare Update on Her Ex-Husband and Ex-BFF. If the delivery method changes at any time prior to delivery, Vivid Seats will not charge the buyer additional delivery fees. Vivid Seats uses your information only as described in Vivid Seats Privacy Policy. Such complaints shall be decided by an independent arbitrator in accordance with these Sales Terms. But if youre looking for a lower price, then you might want to skip Vivid Seats, which adds commissions and fees to its tickets. You will receive notice via email if your event has been canceled. (1) If you bought a ticket to an event that was cancelled, you may already have gotten a credit in your Vivid Seats account that you can use to buy tickets to future events. Warning Related to COVID-19 and Other Diseases or Illnesses. . Yes Additionally, Vivid Seats was named No. If you would prefer a cash payment, you must submit a claims form. (Weve published them since then; here are the executive contacts for Vivid Seats.). These tickets are marked on the listing as "Zone Seating." THE PROVISIONS OF THIS SECTION DO NOT APPLY TO THE EXTENT, AND ONLY TO THE EXTENT, NOT PERMITTED BY APPLICABLE LAW. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Aegean Airlines refunds one ticket but not the other. You are required to cooperate in such investigations including, but not limited to, providing any and all information requested. The arbitrators award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. Special Delivery at least one (1) hour before the scheduled event.